We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sightseeing Tours

GO RIO San Antonio River Cruises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

This profile includes complaints for GO RIO San Antonio River Cruises's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GO RIO San Antonio River Cruises has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The purchase was made on June 28 at 9:49 PM. My Order number is ******** I bought 6 3 Shuttle for a famili vacation. I paid $177.00 USD total.During our visit the advertised schedule was changed due to rain and all the other times we tried to use the shuttle we were told the shuttle was canceled. Since we have no plans of returning to ************************** any time soon I asked the company for a refund in one of their ticket offices and they refused to give a refund or even change our tickets so we could take a tour in one of their boats. I have tried to get a refund online whit out success. I am sure The San Antonio BBB can help us get that deserved refund we were denied by the company.

      Business Response

      Date: 08/20/2024

      Thank you for reaching out to us.  The information provided was very helpful and I was able to location the transaction.  Due to this being a request associated with inclement weather our General Manager advised that we refund the transaction in full and that has been done.  The receipt is attached and has also been sent to our guest as well, directly.  Thank you again.

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 10/30/22, **** is the representative that I spoke with regarding a narrated tour. We agreed on the terms, I told him that I would send a check the next day, he told me that check would have to be there within 72 hours, my response was why, this event is not until 11/11/22, he told me that I could send it overnight, I am totally perplexed by this response, so instead of continuing this discussion, I told him that Id have *********************** to come down an complete the arrangements. When ***** arrived, he spoke with *********************************, and she gave him a different price than we had agreed upon( invoice#************) , nevertheless ***** paid it, and were set for the cruise schedule for 11/11/22 at 10:00 am. Well on Saturday at 9:50am I go down to the river walk waiting on our boat, after it not being there at 10:00am, I began calling their officeafter eight calls, about 10:15am I finally reached someone who told me they would get back to me, the young lady call me back at about 10:25am and told me that a supervisor was on his way to see me about 5 minutes later, this boat is coming down river, but going pass me, so I shouted at him do you know anything about a charter thats supposed to leaving the Homewood Suites? he stops his boat and gets on his radio, talks to someone, docks his boat and tells me to come aboard, the group boarded and we experienced a great tour.

    GO RIO San Antonio River Cruises is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.