Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pure Energy Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPure Energy Inc

    Solar Energy Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.42/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/23/2017

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    231 E Rhapsody Dr, San Antonio, TX 78216-3115
    BBB File Opened:
    8/2/2017
    Years in Business:
    10
    Business Started:
    1/1/2014
    Business Incorporated:
    6/8/2018
    Accredited Since:
    8/23/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Devon Cottrell, COO
    Contact Information

    Principal

    • Mr. Devon Cottrell, COO

    Customer Contact

    • Mr. Devon Cottrell, COO
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On 06-04-2024 a Pure Energy sales rep named ***** came to my door. I opened the door, saw the clipboard, the nametag, and knew he was selling energy of some sort. I asked if I could help him and he looked at my shirt and said, "Whoa, Pink *****." I asked again if I could help him, and he stammered and started to introduce himself. I pointed at the "NO SOLICITING" sign clearly displayed at eye level on my outer door. He acted like he didn't understand. I asked if he knew what that sign meant. He began playing semantics games, saying he wasn't actually selling anything, he was giving away free advice on solar energy, etc. I interrupted him and said, "I'm not interested." He continued speaking, asking me if AEP had told me about the future rate hike. I interrupted him and said, "Leave." He laughed and kept talking. I pointed across the street to my marked patrol truck and said, "Leave, or risk going to jail for trespassing." He asked, "Is that yours?" I confirmed it was and that I was a police officer. He asked, "How am I trespassing." I explained that being told by the owner of a property to leave and failing to do so was trespassing in *****. I finally got him to go without having to get dressed out again and arrest him. I don't know if drug testing is a thing with Pure Energy at the time of hire, but it might not be a bad idea. Sales tactics like this are dangerous when the sales rep knocks on a door at the wrong house and plays that game. ***** might get to meet someone with less of a sense of humor than I when they're faced with an idiot who won't leave when asked to do so. The next Pure Energy employee who knocks on my door risks consequences.
    Read More

    Customer Reviews

    53 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick O

    5 stars

    07/25/2024

    I highly recommend this company. Usef helped me out a lot and answered every question that I had and more. The process from beginning to end was really smooth and it came out great! Anyone needing solar reach out to Usef he is really knowledgeable and will make sure that younare taken card of!

    Pure Energy Inc Response

    07/28/2024

    Thank you, ****, for your kind words and positive feedback! We're thrilled to hear that your experience with our company was smooth and that Usef provided excellent service throughout the process. We pride ourselves on delivering knowledgeable and helpful support, and it's great to know we met your expectations. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to ensure you continue to have a great experience with your solar system. Thanks again for recommending us!

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.