We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Equipment Dealers

Wells Solar & Electrical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

This profile includes complaints for Wells Solar & Electrical, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Solar & Electrical, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired Wells Solar to complete the install for a new switch for a Tesla Charger. A year later I had to have the wiring redone because it was done incorrectly and it could have caused my house to catch on fire.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase solar panels from Wells Solar. Never received any communication they were going out of business. I need to know who will service and who will service the warranty

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Solar sold me solar panels stating they would cover my electricity usage. They did not. When contacted they simply said I was under contract and could always add more panels. I didn't because I felt they had made dishonest communications about the performance of the panels. The panels were supposed to be warrantied for 25 years. We discovered today that they are no longer working. When we tried to contact the company, we found that they are closed and have filed bankruptcy. I still owe over $70,000 on these panels and they don't even work and cannot be repaired.

    • Initial Complaint

      Date:08/15/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought solar panels and system from this company that have never worked and the system has actually never been completed. There is one part that they said was on back order to fully gain the usage of our solar panels. So we have now been paying double the amount for our electricity. 1 charge to the electric company and 1 charge to the finance company Wells Solar set up to pay for the solar equipment. The work was actually never complete because according to their contract they provide turnkey service. "1. **************** Wells Solar & Electrical Services, herein after referred to as Contractor, is providing a turnkey system, which includes all applicable standard hardware, materials, supplies and services required to provide a fully operational system." Our system is not and has never been fully operational, EVER. We are using the same amount of energy from the electric company that we were before installing the non-working solar panels.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels were installed Feb. 2019. I have a 25-year warranty. I just noticed that 3 panels are not working. Tried to call Wells Solar and all phone numbers have been disconnected. Checked online and just found out that they have declared bankruptcy in Feb. of 2024.Need the solar panels fixed. Hopefully they have someone who can fix them? They had an incredible Service Technician by the name of ****************************, who came out before SNOVID who checked everything out and made sure everything was working well. He was awesome! He educated me on some of the technology. Unfortunately, he is no longer with them. It is my understanding that they fired everyone. If I could find *****, I would hire him! (He should start his own Solar *************** Anyway, I just need these panels fixed. Any help or advice is greatly appreciated.

    • Initial Complaint

      Date:07/24/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since we were sold our system it has not worked as sold to us. For the first 6 months is did not work at all. We are now paying for panels that do not function as told along with a high energy bill we are paying double what we use to pay. And to top it off we had a nasty hail storm that we had to have our roof replaced and the roofing company was unable to get intouch with them to remove and reinstall the panels. They had to hire an outside company that charged our insurance to do the service that was stated in our contract that wells solar would do. I later fount out they went bankrupt. Not even a letter or email as to what we are suppose to do for problems. So I'm asking for a refund do to faulty product and a lack of fulfillment of the contract on their part.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my solar system from Wells ********************************* a couple of years ago and a tornado went through my subdivision about a month ago and I am having a difficult time finding a roofer to repair my shingles unless I can find someone to remove the panels so that the roof can be repaired. A lot of good it did to include a 25-year warranty on the solar panels when they were installed.I am in need of a new provider and knowledge on how to resolve immediate issues and any future issues.

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-9-2016 ****** Install 29 solar panels, 7.02 kw photo voltaic solar system and provide 25 years warranty parts and service.Cannot contact business via phones *********************0, **********, ********** or www.wellssolar.com in ****** or *********** about warranty and future service. No communication from business received and no notice of bankruptcy. Greensky program loan account *********. Paid in full.Follow up about who will honor warranty issues and service.

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just learned from green mountain that our panels are not working. We see that wells solar is no longer in business and they are the ones who installed them. We have a lifetime warranty but now what? We are trying to get another company to come out and see what the problem is, but will they have to honor the warranty? We've had these panels for 6 years. Not much use if we can't get them working! Very frustrating!

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So Wells Solar decided it was going to sell us a solar panel system and battery for them to shut there buisness down and cut all communication off and no way to get ahold of them. Now I have a $40,000 paper weight on top of my roof

    Wells Solar & Electrical, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.