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Business Profile

Therapy

Dear Oaks Mental Health Assoc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** dated 9/15/22 for unauthorized treatment for my mother in the nursing home. They said it would cost $40 a month for someone to visit with her re: her ************** told her she could not afford that so we didn't want the service. She told me that mom would qualify for hardship. I filled out a form & emailed it back. After 3 months if hearing nothing back, I assumed the matter was dropped so I discarded the *************** On 9/1522 I received a bill for $41.54, which was left from the $380 they billed ******** for 2 visits. I immediately called Dear Oaks & was told they had the form and it was approved for hardship, which meant no payment from us. She was adamant she would call me back on Monday, 9/26/22 @ 2:30 pm and made an issue of me being available at that time because she hated phone tag. She never called back. I have called every day and left a messages with no callback. I completely believe they are scamming ******** which is despicable!Thank you,*****************, POA for *****************

    Customer Answer

    Date: 10/11/2022

    Better Business Bureau:

     



    Good Morning,

    Thank you so much for the follow up with Dear ****. They did finally contact me and said that they have corrected their invoice.

    They were still completely unprofessional and there was no communication within the company as this person had no knowledge of my previous conversation and had ignored my repeated phone messages.

    I believe that others should know that they do not operate in an above board manner and are completely unprofessional. 

    The nursing home where my mother resides was only aware of one visit by the therapist and yet they charged ******** for three visits.

    Thank you again for you help in this matter and have a blessed week.




     
    Regards,

    *****************

Dear Oaks Mental Health Assoc is NOT a BBB Accredited Business.

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