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Business Profile

Timeshare Transfer

Texas Tag & Title

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Texas Tag & Title's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Tag & Title has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment scheduled for 12/13/24 at 2:00pm for a title clerk to reach out to me regarding my out of state plates to transfer to Texas. I paid 126 dollars for the appointment at the Texas Tag and Title *** ****** location in **************, **. I contacted the business since I never received a call. They claim they called 2 times. I never received a call or a voicemail from this business. I spoke to a person ********* and she said that I had to pay another 126 dollars since I missed my appointment. I then talked to a manager and she was said she was there when the original title clerk ******* tried to call me. These people are scammers and never called me. There number is ************. I attached my call history for the day from my ATT history not my phone history.

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/2023 we came to get both our vehicles registered as new residents. One vehicle was registered correctly, however the other vehicle they messed up on and said it would be corrected the next day and have told us every day they would correct it to issue us ********** and correct registration, however they have still failed to do so. We cannot drive our vehicle until this is correct

      Business Response

      Date: 01/29/2024

      Good afternoon, 

      I am writing you in regards to a customer complaint placed by ***************************. ********************** and her husband were both customers of ours and processed two transactions with our company. When they initially visited, there was an error with one out of the two transactions that resulted in a lack of new Texas plates. This was brought to our attention by the customer. We communicated with the customer and let them know that we would have to contact the Bexar ***************** for next steps on fixing this error. We had to wait for the next week when county was open (due to their business hours of Monday through Friday). Once contacted, they had to obtain next steps from several different parties. Once we received next steps, we communicated with the customer and let them know when we would be able to fix this problem. We experienced further delay when multiple members of our team contracted COVID-19. We were sure to verbally communicate this with our customers. The same day that my manager was back in office, we provided the customer with an updated day when this issue would be resolved and planned a time fro pick up. This is has since been resolved and we have attempted to reach out to the customer, requesting they retract this complaint considering the circumstances. 

      Thank you for your time, 

      ******************** 

    Texas Tag & Title is NOT a BBB Accredited Business.

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