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Business Profile

Used Car Dealers

Auto Account Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Auto Account Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Account Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company repoed my car for no reason & will not give us a contractthe receptionist was really rude. I want the money back spent on that car.

      Business Response

      Date: 12/12/2024

      Ms. *******, your car has been repossessed due to a lapse in insurance coverage. When asked for a copy of your contract we stated to come into the office so we can better assist you. 

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sold me a lemon with a sand substance in the transmission when I noticed horrible shaking and rattling to the engine and after they sent a tow truck to pick up my truck when I was given the truck back it was in horrible shape had to get the whole cooling system re done and a new drive shaft in also a new wheel bearing put in on the passenger side and also truck needs thicker oil just to drive around!!! I would like a full reimbursement due to all these issues and for all the repairs I had to do just to drive daily. Please help me

      Business Response

      Date: 11/14/2024

      Dear **** *********,
      Thank you for reaching out to us regarding your concerns with the used vehicle you purchased on June 29, 2022 . We understand that buying a car can be a significant investment, and we genuinely appreciate your feedback.
      As stated in the terms of sale, the vehicle was sold "as is," which means it was purchased without any warranties or guarantees from us.  

      Customer Answer

      Date: 11/14/2024

      Complaint: 22524320

      I am rejecting this response because:

      Regards,

      **** *********

      Dear Friendly Auto Sales / Auto Account Services,

      I'm writing regarding the recent repossession of my vehicle, taken as payment for outstanding obligations to Friendly Auto Sales / Auto Account Services . I'm requesting a replacement vehicle, specifically a cash car, to alleviate the hardship caused by losing my primary mode of transportation.
      Given my investment and commitment to Friendly Auto Sales / Auto Account Services, I believe this request is reasonable. I would appreciate your prompt consideration.

      Thank you.

      Sincerely,
      **** ******* ********* Jr

    • Initial Complaint

      Date:04/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 13,2023 I purchased a 2017 **** Escape from Friendly Auto sales in ************** for ********* with 1500 down. By October I could hear noise coming from my passenger front suspension. I took the vehicle back to the dealership to repair what I was told was the struts. Upon retrieving my vehicle back it was shaking and cutting off. I I called and spoke with someone who asked me to bri g them back the truck so they can figure out was is wrong, after a week or hey couldnt figure out what was wrong and sent it to a transmission shop who had it for 3-4 days and still hadnt looked at it. learned that the engine has a valve leak it has been one thing after another. Now the same front passenger tire was either not fixed or they were negligent while repairing because the tire is leaning and the car shop I now am

      Business Response

      Date: 05/24/2024

      ************** picked up her vehicle, test drove it and was satisfied. We were unaware of any other damages until she called and told us she took the vehicle to another mechanic. We offered to bring the vehicle back but she refused this offer. We are not a mechanic shop we are a dealership. We will however help customers if there are any mechanical issues happening to the vehicle and will set up a payment plan for all our customers to take the burden of paying full price off. 

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent money on a car repair for a broken tie rod because my tire had came off while driving. I had my car towed to friendly auto sales and they were supposedly going to repair and my tire came off again less than an hour after I picked my car up. I contacted them to relay the severity of the situation and they were very rude and unprofessional. They didnt repair the car at all .

      Business Response

      Date: 07/19/2023

      Friendly Auto Sales, had ********************** vehicle towed so they could see what is going on. There was no tire rod missing they found nothing wrong with the vehicle in general. The customer was upset and took the vehicle. The customer did come back, and some raciest remarks were made with her party and threats were made to do physical harm to the manager. Friendly Auto Sales decided to end all communication there. She was charged for the tow and the diagnostic was originally charged but then waived she was advised to take the vehicle to a mechanic shop. Friendly Auto Sales is a car dealership not a mechanic shop. ****************** does have a repair that was done previously that is unrelated to his situation. 

    Auto Account Services is NOT a BBB Accredited Business.

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