Complaints

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about January 26, 2024 I purchased a 2024 Mazda CX-30 vehicle from North Park Mazda in ***********, **. I was offered an extended service plan on the day of purchase for an additional $3394.00 and was pressured to purchase this plan by the sales person, ***********************. The plan turned out to be a duplicate of the factory warranty that was already guaranteed by the manufacturer. I tried on numerous occasions to contact the dealership and order a cancellation of the plan, but was unsuccessful at reaching anyone at North Park Mazda. I felt they are intentionally avoiding me to insure that the extended warranty remain on the record. The person in the finance office is *****************************. The dealership telephone number is ************. Please note the amount circled in red on the attached buyer's order.

  Business response

  07/22/2024

  Good morning,

    All products purchased by ******************** were cancelled in February and sent to the lien holder, Mazda ********* Services. Since the extended warranties were financed, the refund has to go back to the lien holder, which reduces the payoff amount. Please let me know if you have any additional questions or need more information.

  ***************************

  General Manager

  North Park Mazda

  Customer response

  07/22/2024

  Complaint: 21957927
  
  I am rejecting this response because:

  I have not received a refund or written response from the company stating their intention to send me a refund.

  Regards,
  
  *****************************

  Business response

  07/22/2024

  Good afternoon,

    The amount of $3,394 on the Buyers Order was a combination of the maintenance plan of $799 and the EG Assurance extended warranty of $2,606 = $3,394. All extended coverages were refunded at the full amount on the contract. Please feel free to call me with any questions.

  ***************************/General Manager

  ************

   

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I negotiated a price for car over the phone and was agreed upon. When we sat down to do the paperwork, they tried to get me to sign for higher original price. I declined and salesman talked to his manager and came back with handwritten number of the price we agreed on over the phone and had me sign. He came back later with another printed, itemized sheet and pointed to three items and said "these are INCLUDED in all of our cars". After tax and trade-in shuffle I didn't realize that i was being charged for these items AND they added up to the exact amount that I had negotiated out of the price over the phone. $389 for a one year car wash membership ($125 if bought direct form car wash) to a car wash that is not within 50 miles of me. $399 for a window tint warranty on factory window tint. $289 for "vehicle prep". I paid $389 for a car wash membership to a car wash that isn't in my city AND after almost four months and many messages they still haven't even given me the membership. They have my email, my address, and all of my info but not only do they refuse to refund me for a membership I don't want they wont even give it to me. For the window tint warranty, I asked for documentation to show what I paid $399 for and they can't provide it. They sent me a generic invoice sheet with a signature on it saying if anything goes wrong they'll cover it. I paid $400 for this and they know that it will never get used because nothing goes wrong with factory tint so they don't even bother having details of the warranty because it doesn't exist. I've repeatedly asked for what I've paid almost $1000 for and didn't even want , and still don't want and they seem to never have had any intention of providing, just an avenue to take my money with nothing in return. I've left messages for the manager and no calls have been returned. The solution I want from this is to have this money refunded. Thank you

  Business response

  03/16/2024

  I would be happy to speak with the customer and refund the Wash Tub certificate charge of $389.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩