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Business Profile

Used Car Dealers

Olmos Park Auto Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used 2012 VW Beetle from this dealership on 1-12-24. As part of the deal, the owner promised 2 seat clips and a splash guard (the back seats cannot be folded down without the clips). The owner (*****) said the items had to be ordered and the salesperson (*****) would notify me when they were in. Then I could bring the car in to have them repaired/replaced. Over the past few months, I went several times to the dealership, made numerous phone calls, and sent texts. My daughter and my fianc also texted or stopped by to inquire about this for me, as I work out of town. We all tried looking for the seat clips online in an attempt to expedite the process, but we had a hard time finding the correct items. My fianc went a few times to the dealership to see if he could help look up the parts in person, but neither ***** nor ***** were there. And to date, neither have produced these items that were promised. I gave them a 1-star review on ****** and ***** and ***** were upset about it. They claimed we sent them the wrong part to purchase so it had to be returned. However, one of the times I spoke to ***** I asked him if the customer is supposed to be looking for the parts, and he said no. At some point, he tried to offer me a second car key in lieu of the parts, but I declined as I did not need an extra car key nor was that agreed upon.On 5-31-24, ***** emailed me and was upset about the review. He said he had to talk to ***** (I am assuming to see if he was still going to follow through on the parts). On 6-11-24, I emailed to check on the parts and have not heard back. This has been ongoing and I would like the parts they promised. At this point, I would rather they mail them to my home (all 3 items) with a guarantee they are the correct parts. I really need to ensure that they will fit because I will be hiring someone else to replace the parts once I receive them, as I do not wish to have any more in-person interactions with this dealership.

    Business Response

    Date: 08/14/2024

    Olmos Park Auto Group, As the customer stated, Parts are not available. We also looked for after market parts and the same. These small parts do not affect the safety or drivability of the car. We have made every attempted to resolve this issue and have resounded.      

    Customer Answer

    Date: 08/19/2024

    Complaint: 21881095

    I am rejecting this response because:

    This dealership promised to get me the parts and I have plenty of text messages about it. I tried to help out by looking for the parts myself, but that is not my job. They need to honor what they tell their customers. I am not asking for much. Like I said, they can send me a voucher or credit for a reasonable amount to the ** dealership and I will call ** myself to handle this. Or they can even send the voucher directly to ** in *********** and let me know so I can call ** to use it on the parts for my car. I just want to get this resolved. Thank you.

    Regards,
    ***** Z. ********

Olmos Park Auto Group, LLC is NOT a BBB Accredited Business.

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