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Business Profile

Used Car Dealers

Ruben's Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2015 ***** Trax from *****'s the first day of purchase I had to take the vehicle back it started to over heat they kept it for 4days but I told them about the engine light being in they just gave me a story I had emailed them cause my ohone wasn't working and they said they dnt do business like that but I was complaining about the vehicle the owner wanted the vehicle picked do to my complaints then I took it to a mechanic they referred me too the mechanic thought he fixed the problem but he told me he would call Rubens that I need another vehicle that he won't take anymore $ from ****** even reached out to Rubens to see if thy could fix & add it to my payments i received an emai sayin thy dnt do tht so now my truck still over heats & were constantly having to pull over it started to heat up this summer work was slow so was having financial problems Rubens had agreed so they gave till Mid August to catch up or fome close to but received an email Aug,7th tht for me not to contact them anymore thru email they are putting the truck out for vehicle for repo so now am out to be out almost 4,000t thts including $ i have put into repairs

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