Customer ReviewsforThrive Pet Healthcare

Thrive pet Healthcare has a lack in customer service. I reached out, told it would take 72 hours for a response. It took almost a month to get a response. I had canceled my membership the same month I opened it, to find out they reopened it without my knowledge and have continued to charge me. There is no number to call anyone or live chat. It's only by email with a month for a response. There is no way to delete your card number off the membership either. I would not recommend this company.

I have brought my pet rats here twice. Both times, our pets came back either with major complications or didnt come back at all. Its a tragedy that there isnt a single other exotic vet clinic in nyc. Its an even deeper tragedy that the only available exotic vet clinic is as incompetent as this one is. If you make the mistake of bringing your pet here, you should fully expect that incompetence to follow you and your pet from the front desk to the operating room.If youre in nyc and have an exotic pet in your care, you should strongly consider other options in ***********, **********, or elsewhere. The inconvenience and expense of the drive is much easier than a call from a vet here telling you that the once vivacious pet you had 12 hours ago is no longer with us

I am writing this review to express my extreme disappointment and frustration with ***************************** at ACCESS ********. My experience with ****************** has been nothing short of appalling, and I feel compelled to share my story to warn other pet owners.I initially consulted with ****************** on May 5th and received my dog Troys discharge report on May 12th. Following her instructions, I conducted a glucose curve test and sent the results to ****************** on May 14th via email. Due to ***** extremely high glucose levels, I followed up with a phone call and a message. Despite the urgency of the situation, I did not hear back from ****************** until May 22nd, after leaving another message.When ****************** finally called me, she did not offer a sincere apology for the delay and lack of communication. Instead, the conversation quickly turned into an argument, and she abruptly hung up the phone without providing the necessary instructions for managing Troys high glucose levels. This level of unprofessionalism and disregard for ****'s health is completely unacceptable.As a pet owner, it is incredibly distressing to feel ignored and dismissed, especially when your pets health is at risk. Dr. ******** behavior has been unprofessional and negligent, and it has left me with no choice but to question the care my dog is receiving. I no longer wish to communicate with ****************** and am now seeking written instructions for managing Troys high glucose levels from the administrative team.If you care about your pets health and well-being, I strongly advise you to look for veterinary care elsewhere. The lack of communication, empathy, and professionalism exhibited by ****************** is not something any pet owner should have to endure.

This dermatologist is trying to monopolize the market in at least 3 nearby states. I was threatened on the phone that if I ever tried to miss an appointment again, I would never see another vet in any surrounding state. If other vets try to help and run into issues she said she wouldnt allow my dog to come back. All this after I was told I should be seeing my own vet about the dogs condition. But then she threatened the vet so I was declined services there. Its mafia level s***

No stars took my pet for urine issues the assistant listen to me when I told her he will bite she almost got bite so had to pay for that visit then next day we had to bring him back paying another visit the ran xrays urine and blood and said nothing was wrong with dog we paid over 1000 for them to tell us they didn't see any problems when I don't see how when there was blood in urine they only gave us a referel for another vet I asked to speak with a manager they gave me an employee cell she hung up on. Me don't bring your pets there

Hi, I'm writing to explain a situation I've been with the clinic for a while now. I started taking my cat to this clinic since he was 3 months old. The doctors he saw were great with him, but as most businesses do, they had a new personnel as time passed with them. The recent doctors that have seen my cat have met him with prejudice, assumptions, and a less than satisfying services. Tjis specific ******* ******************************** on her very first time seeing my cat was intimated by him. My cat was just sitting by the weight scale, and she reacted as if the cat was about to pounce. She then proceed to approach him slowly, and was asking about his behavior, but my cat was not giving any malicious behavior. She then asked her assistant to bring out these gloves, which my cat was intimated by afterwards. So, yes, he reached out for the glove, which was perceived as him trying to claw her. But that wasn't the case. Ever since this day, she's refused to see my cat without giving him a ***** medication. I don't believe in medicating my cat on one doctors opinion. So, I attempted to be seen by other doctors, and because of the note she added onto his profile, the reat of the faculty was led to believe that my cat was aggressive. I just wanted to bring attention to this, as I'm seeing that I'm not the only person who is dealing with the exact same issue as I am. This might be a money grab to charge for the medications when they are not necessary. I believe vets are meant to be trained and prepared to deal with pets of all behaviors, species, and personalities. And their first suggestion should never be medicating the animals, but a better approach to gain the trust of the animal. With that being said, I've canceled my membership, and hope that someone sees this review as alarming and concerning to the public, because this clinic is doing far more damage than good. I wish I could have better words to say, but I'm just ultimately disappointed with the time and money wasted here.

This company is great. I had recently enrolled and forgot to put a coupon code and reached out to customer service and their agent, ****** was wonderful. She answered quickly and resolved my issue.The membership does not discriminate against senior dogs who have pre existing conditions and importantly saves me money in this economy.

This place is the worst place to receive vet care in our state, ****. I left a long review on ******* Basically, I was sent here when the hospital I chose was short staffed. I was first quoted 4-6k for a procedure my dog needed. Then the estimate woman tells me ****k. How can a professional business double a quote? No one else does this. I have had my share of vet experiences. Then, after my dog is out of surgery and receiving care, they ask me to leave her another 24. So, I ask, how much? 2k I am told by the Dr. **** comes the estimate woman, ****!! Nearly double again. I take my dog home and vow to follow up. The medical director reaches out and provides lip service, saying I promise I will get with my team and make this right. ****, she never calls me back, I call the next day and am asked to email, so I do. Then I am ignored again, this time adding the *** manager. Wow, could you be anymore unprofessional? I think not. My bill was never explained, I didn't receive the Veteran discount I was told I would, then I have two of their leading "pros" ghost me? You guys are a joke!