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Find a Location

Audi North Park has 1 locations, listed below.

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    Business ProfileforAudi North Park

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    15670 Ih 35 N, Selma, TX 78154-3816
    BBB File Opened:
    11/26/2017
    Years in Business:
    6
    Business Started:
    11/26/2017
    Business Management
    • Mr. Albert Zapata, Service Director
    Contact Information

    Principal

    • Mr. Albert Zapata, Service Director

    Customer Contact

    • Mr. Albert Zapata, Service Director

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My car was initially brought to the Audi dealership in ***************** ***** on August 2023, because my car got broken in. It needed a windshield and driver's window replacement. After this job was completed the service advisior texted me the Audi technician had a finding that needed repair. I agreed to get this done, but after that finding. According to the service advisor. the technician kept finding more repairs that needed to be taken care of. My car was in and out of the dealrership from August 2023 until February 2024. I only took my car out once but brought it back because of different button lights going on. After that they kept my car from Nov 2023 until Feb 2024. Giving me excuses that my car had all these findings and that I would be contacted when it was ready unitl I came to return a loaner and suddenly my car was ready and forced to take it unfinished job. I brought my car to my personal mechanic and he had a list of findings wrong w my car, which are now costing me over $2500.00 to get them repaired. The Audi dealership, the new manager along with the service advisor and technician have acted unethical lying and taking adviantage of my trust. I am seeking refunds for all the money I paid them or replace my car since I do not know my car anymore or can ever trust them to make any needed repairs. Please help me.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cory M

    1 star

    06/08/2024

    Ive purchased two Audi q3s both have had transmission problems. The first one I had for less than one month then it sat in the Audi north park service shop for 2-3 months here in *****************. I traded that car in for an upgraded q3 premium plus this one has the same issues. *** tried going to Audi and asking them to fix the problem I get no loaner almost 70% of the time plus the car comes back the same. Im tired and frustrated with this car I didnt want to spend ******* on a car, but I even offered to buy something for double the q3s price and get no kind of deal. I understand business, profit, and sales. However the thing I understand most is customer service and without that you have none of the previous items. If this is how Audi does business Im sure someone else can take my money. Thank you

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