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Business Profile

Towing Company

Blackjack Towing & Heavy Haul LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 4th of July two family vehicles without any notice. Then REFUSED to notify us of where the vehicles were, or how to locate them. We finally were able to get information by stopping the driver on where they were located only to be given the incorrect address, numerous times via website, decal branding, and signs posted outside of business. Joe the "manager" stated he was not legally required to to inform us of why, where, or any extent as to how to resolve the situation. The address posted outside and online was incorrect which delayed our pickup due to faulty information.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 5, 2022/07/15) */ Contact Name and Title: Marsha (Office Manager) Contact Phone: XXX-XXX-XXXX Contact Email: [email protected] To: BBB and Mrs. ******, We here at Blackjack Towing and Heavy Haul understand that having a vehicle towed is an inconvenience. However, from July 1-4 of 2022, Joe (Manager) was driving through the park per the manager of shadow mountain MHP request. We keep a copy of the park rules/contract in the vehicle at all times. There is also a sign at the entrance of the park stating that vehicles in violation will be towed at the owners (vehicle owners) expense. 1.) Mrs. ****** signed a copy of these park rules and copy is provided here. It is Mrs. ******'s responsibility to make sure anyone who visits abide by the park rules when they visit. 2.) Mrs ****** would not be entitled to a full refund due to the fact she was not the vehicle owner. A copy of the ticket on the vehicles is provided. 3.) Our contract with Shadow Mountain MHP does not require us to give a courtesy knock on the door. The reason for this is all park rules are known by the tenant beforehand by the signing of the above park rules. These rules are signed by each tenant as a part of the renewal of any lease. 4.) Our address and phone are listed on the Website. Printouts of the the information found through a google search are provided. Our Trucks are required to have certain information on the vehicles and a simple picture of the trucks could have been taken. Furthermore, Mrs. ****** found a way to place a google review (provided also) of which she would have seen all the information she needed to contact or find the company to locate the car/truck towed. Therefore, Mrs. ****** has no stand in the complaint against Blackjack Towing and Heavy Haul for the vehicles that were towed. Her view of being wronged is invalid and all information of which she asked for was provided in multiple ways. Continued harassment over the issue are being recorded by the company and will be left to the owner as to handle.

Blackjack Towing & Heavy Haul LLC is NOT a BBB Accredited Business.

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