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ComplaintsforMagniLife
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
See attachment
Click here to Get the File - use the Password: 7727ED7D
************************************************************************Business response
01/04/2024
Thank you for choosing MagniLife!
We are sorry to hear that your product was not satisfactory. We suggest returning your item to the store of purchase for a refund or exchange, if this is not possible, please contact us at ********************************** for further assistance on this matter.Initial Complaint
08/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
There was an ad in the **** magazine for different products for pain. I ordered the cream for foot problems. I have a condition with dry and burning feet and have tried several products. I thought since the **** was indorsing it, I could trust that it had their approval. When I received something different, I called to tell them the wrong product was sent. They refused to do anything about the mistake.In their ad, it said guaranteed and money back. Even tho I reminded the man of their guarantee, he would not honor the ad. I lost the money for nothing. Can you please help me. The company is Magnilife and I attached a copy of the ad.Business response
09/14/2022
Good Afternoon,
Please accept the following note on behalf of *************** as a response to the complaint:
We apologize for your unpleasant experience with our customer service team! We want to make this right by offering you a full refund. Please contact our cooperate office at ************ to ensure there is no further miscommunication. Thank you for choosing MagniLife and we hope you have a wonderful day!
Thank you,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.