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Business Profile

Online Retailer

MagniLife

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    07/29/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered MagniLife Relaxing Leg Cream PM from Amazon - the container arrived with seal open/broken. Amazon said to contact the seller; I did. 1st message sent day of receipt, June 28 - explained situation and asked for refund or replacement and included the Amazon order number. No response. 2nd message, July 2 - explained situation again and asked for a refund or a new bottle that isn't damaged. Response received on July 5 asking me to provide address. 3rd message, July 7 - address sent. Since no response, 4th message, July 9 - checking to see if previous message received. Still no response, 5th message, July 13 - asked if a replacement will be sent. STILL NO RESPONSE AND REPLACEMENT NOT RECEIVED. All emails sent using the initial email, so all information is in one trail. Two attachments - order information and email trail.

    Business response

    07/29/2024

    Hello, we are very sorry for the wait and miscommunication. We have refunded you in full and attached a screen shot for your records.

    Please let us know if there is anything else we can do for you. 

    Thank you!

    Customer response

    07/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refund was submitted to my credit card and is pending approval.

    Regards,

    *********************

  • Initial Complaint

    12/11/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    See attachment
    Click here to Get the File - use the Password: 7727ED7D
    ************************************************************************

    Business response

    01/04/2024

    Thank you for choosing MagniLife!
    We are sorry to hear that your product was not satisfactory. We suggest returning your item to the store of purchase for a refund or exchange, if this is not possible, please contact us at  ********************************** for further assistance on this matter. 

  • Initial Complaint

    08/10/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    There was an ad in the **** magazine for different products for pain. I ordered the cream for foot problems. I have a condition with dry and burning feet and have tried several products. I thought since the **** was indorsing it, I could trust that it had their approval. When I received something different, I called to tell them the wrong product was sent. They refused to do anything about the mistake.In their ad, it said guaranteed and money back. Even tho I reminded the man of their guarantee, he would not honor the ad. I lost the money for nothing. Can you please help me. The company is Magnilife and I attached a copy of the ad.

    Business response

    09/14/2022

     

    Good Afternoon,

     

    Please accept the following note on behalf of *************** as a response to the complaint:

     

    We apologize for your unpleasant experience with our customer service team! We want to make this right by offering you a full refund. Please contact our cooperate office at ************ to ensure there is no further miscommunication. Thank you for choosing MagniLife and we hope you have a wonderful day!

     

    Thank you,

    *************************

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Contact Information

300 State St Unit 92039

Southlake, TX 76092-1201

(800) 393-6025

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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