Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Likewize Corp

  1900 W Kirkwood Blvd Unit 1600C Southlake, TX 76092-2247

  
• 

  Likewize

  405 - 500 Hood Rd Markham, ON L3R 9Z3

• 

  Likewize

  1950 Innovation Way Ste 100 West Libertyville, IL 60048-2079

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an insurance for my 16pro 256 gb black which I lost few days back and then I filed a claim with Likewise but unfortunately theyre taking so long and I am in need of phone so urgent. I even paid their processing fee and still they keep saying their back team is working and having technical issues. But I am suffering all because of their bad service and bad company management. I am paying them every month without any delay but they are not responding to my requests. I am so disappointed of their service. Every time I call they say that they created an escalation on my account to resolve the issue but still it remains unresolved. My service request number is 0027C0E4. Please help me resolve my issue and you can contact me at **********. Please help me I will be thankful

  

  Business Response

  Date: 04/22/2025

  Dear Naveen,
  
  Thank you for reaching out and sharing your concerns. We truly understand how important your device is to your daily life and were sorry to hear about the stress this situation has caused.
  
  After reviewing your service request, we can confirm that your claim was approved following a standard review by our Risk Prevention team. This additional step was necessary to ensure the protection of your account and personal data. Were pleased to inform you that the replacement device was shipped and successfully delivered on April 9th.
  
  We apologize for any delays or confusion you may have experienced during the process, especially when you were in urgent need of a replacement. While the review was completed within the typical 12 business days, we understand how each day without a working device can feel frustrating, and we regret any inconvenience caused by the communication gaps or technical issues mentioned.
  
  We appreciate your patience and continued coverage with us. If you require any further assistance or have questions about your replacement device, feel free to contact us directly.
  
  Thank you again for your feedback, which helps us improve the service we provide to all our customers.
  
  Sincerely,

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 25, 2025, I received a ***lacement device ************** 5g) as a ***lacement device.The phone was completely refurbished 1st of all, and the device itself only came in a shipping box.The device began shutting off on March 7th, and eventually, the microphone stopped working. On the 28th of March, I called to explain my grievance about the device, hoping for a ***lacement, given that it's still under warranty. The person I spoke with explained that she did not see where I ***laced the phone with them. I explained that I have an email receipt and shipping label showing it came from Likewize and that I will need to pay the deductible to receive another device. I explained the date on which I originally filed a claim and received the 1st device. The customer service *** explained that she was sending this case to another tier of service and to call back the next day.I called back the next day only to get the same thing, so I asked to speak to a supervisor to plead my case, and after a minute and 52 seconds, she hung up in my face. Again, I have all my proof with no reason to lie and as a paying customer, you do not have the privilege to treat anyone as though the service that you provide is free and your help is only optional to those you feel you like. I hope this will help in my endevorse for a resolution.

  

  Business Response

  Date: 04/09/2025

  Dear ******,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you've experienced throughout this process. Your feedback is very important to us, and wed like to address each point you raised.
  
  We regret that the replacement device you received did not meet your expectations and that you experienced technical issues shortly after receiving it. As outlined in our warranty policy, all replacement devices are either new or refurbished to like-new condition and come with a warranty against manufacturer defects.
  
  We understand you contacted us in March regarding the issue with your replacement device. While there was initial confusion locating the previous claim, we appreciate you providing supporting documentation to confirm the replacement, and we are reviewing this internally to prevent such oversights in the future.
  
  Regarding the phone call that was disconnected, weve reviewed the interaction and identified there were connectivity issues during the call. That said, the agent should have followed up with a return call, and we sincerely apologize that this did not happen. We have addressed this matter internally as it does not reflect the level of service we strive to provide.
  
  We have since assigned a dedicated case manager to assist you directly and ensure your concerns are prioritized. If you have not yet received a resolution or require further assistance, please contact us directly, and we will ensure that your warranty replacement request is handled appropriately and without further delay.
  
  Thank you again for sharing your experience. We are committed to using this feedback to improve our service and ensure a better experience for all customers going forward.
  
  Sincerely,

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  And Thank you,

  ***** was GREAT at resolving my issue and he followed up with me to the end of the resolution.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint #******** against likewize corp about them criminally and fraudulently taking money for months and when my device through no fault of my own broke. To counteract that complaint and to redirect focus they have sent me texts or emails saying that I have to return my device to them or pay them $200. This took my money for 10 months and when my device was broken they did not send me my replacement device. They have lied and I will not be paying them anything and because I closed my boost mobile account they are continuing their fraudulent and criminal practices. To be clear I will not pay any money to no matter how many lies they endorse and after the *** is informed of these practices and since they haven't made good on their contract my ties with them will be cut for public records.

  

  Business Response

  Date: 03/31/2025

  Dear *******,
  
  Thank you for reaching out regarding your concerns. We would like to clarify the details surrounding your device protection claim and associated charges.
  
  Your monthly protection plan premium was billed as part of your mobile service through ************* Likewize does not directly collect these payments; rather, they are included in your monthly mobile bill as the cost of maintaining active coverage.
  
  According to the terms of service, once a claim is approved and a replacement device is provided, the original claimed device must be returned to Likewize. This requirement was clearly stated during the claim process, both in the terms of service and in the online portal when you filed your claim. Additionally, a pre-paid shipping label was provided to cover the shipping expense of returning the device.
  
  Our records show that your replacement device was shipped to the address you provided and was successfully delivered on January 24th, 2025. As the original device was not returned, a non-return fee of $212.00 was charged to your account. This charge remains outstanding as the payment was declined. Please note that this fee cannot be waived unless the original device is returned.
  
  To resolve this matter, we encourage you to return the claimed device as required, or alternatively, the outstanding non-return fee will remain due. If you need further details on how to return the device, we would be happy to provide instructions.
  
  We appreciate the opportunity to address your concerns. If you have any further questions, please do not hesitate to contact us directly.
  
  Best regards,

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Six months ago, my phone was stolen. We (my husband and l) immediately contacted the insurance company, filed a claim, but no one contacted us, and then we received a refusal. The letter stated several reasons: allegedly inaccurate data, suspicion of fraud, and other wording.Perhaps the problem arose due to an error when purchasing phones: the consultant in the store mixed up the *** cards, and the phone numbers in the database were linked to those devices. We did not know about this.We reported this error, but we were still refused, the refusal came to my husband's device. This is the letter we received from the insurance company:Your Service Request Has Not Been Accepted Dear ***** ******,We recently received a Service Request on the account referenced below. After careful review, we regret to inform you that we are unable to accept your Service Request. Based on information gathered and our records, we are unable to accept it for the following reason:Your protection under the program is void in any case of fraud, intentional concealment or material misrepresentation of a material fact, at any time, concerning: your protection, the enrolled device, your interest in the enrolled device or a service request under the program. We reserve the right to pursue all rights and remedies in connection with fraud, concealment and misrepresentation.If you have any questions about the criteria we use to determine eligibility, feel free to visit ************************************************* for more information or to review the full terms and conditions of your plan.Sincerely,Likewize ************* We hope for your help. Thank you

  

  Business Response

  Date: 04/09/2025

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We understand how upsetting this experience has been and sincerely apologize for any confusion and frustration caused during the claim process.
  
  Unfortunately, your claim was rejected by our Risk Prevention team. This specialized team is responsible for conducting in-depth evaluations and is the only department authorized to disclose the full details and reasoning behind the rejection decision. We understand this may be disappointing, especially considering the situation involving the *** card mix-up at the point of sale, and we appreciate you sharing this context.
  
  To ensure that you have the opportunity to receive a clear explanation and to provide any additional information that may support your case, weve submitted a callback request for a member of the Risk Prevention team to contact you directly. This call will be made to the phone number provided in your complaint, and you can expect contact within the next 2448 business hours.
  
  While we cannot guarantee that the original decision will be overturned, if you have further documentation or clarifying details regarding the circumstances of your claim or the enrollment issue, we encourage you to share this with the team during the call. They may consider this information as part of a second review.
  
  Thank you again for your patience and feedback. Please know that we are committed to supporting you and will do our best to assist in getting this matter resolved.
  
  Sincerely,

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have had my phone since September on a warranty fix. They still have the phone and my money. They gave given me multiple run around and false shipping labels even accusing the carrier of theft! They will not let me speak to a supervisor.

  

  Business Response

  Date: 03/11/2025

  Dear *****,
  
  We sincerely apologize for the significant delays and frustration you have experienced throughout your claim process. We recognize that this situation was mishandled, and we deeply regret the inconvenience it has caused.
  
  To resolve this matter, your case manager has assisted you in filing a new claim, which will allow us to issue you a replacement device at no cost. While there is no charge to you, our system requires a card on file to proceedthis is a system limitation that cannot be overridden. However, rest assured that you will not be billed for this replacement.
  
  Additionally, as a gesture of goodwill and acknowledgment of the challenges youve faced, we have issued you an e-gift card in appreciation of your patience. We recognize the severity of how your case was handled and are taking steps to prevent similar issues in the future.
  If you have any further concerns or need additional assistance, please do not hesitate to contact us directly. Your case manager is available to assist you, and we encourage you to reach out via email for the most direct support.
  
  Again, we sincerely appreciate your patience and the opportunity to make this right.
  
  Best regards,

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gaming pc for my nephew from a company called ******. The gaming pc eventually ended up failing and so, since this happened withing a year I was within the manufactures warranty. After doing extensive research I was able to find out that Likewize was the company who does the warranty. Okay great I reach out explain to them my situation and we were able to file a claim. That process did go smooth and the young lady who helped me was great. My instructions were to simply package up the gaming pc nice and snug and ship it via ***. Thats exactly what I did. They explained the process could take a few weeks (which i figured with shipping and all) and that when they receive the gaming pc that they could either repair it or send me an electronic card. Okay great i waited a few weeks and I was also keeping track of the package to see that they received it. Once they did receive it I waited about 4 days for a response and nothing. I decided to call and see what was up. Once i called they apparently sent me an email with the electronic card which i never received so they ended up sending it once again and i did receive it then. I asked if there was any way i could transfer this money to my bank (like every ***** that I have ever received from warranty providers) and they said i could If i did it through apple pay? which i did not understand one bit but i did try it and of course that did not work. I tried adding it to venmo and cashapp but of course I needed a zipcode , I called again asking them for the zipcode and they mentioned to use mine so i did and also decline. I tried using it normally entering the numbers and also no good. I have called atleast 5 times and all of your agents dont have a single clue as to what is going on and the resolutions that they find are something a 10 year old would come up. All I want is my money so that I can order my nephew his pc. The electronic card that you guys provide is super outdated and for me personally does not work.

  

  Business Response

  Date: 03/11/2025

  Dear Angel,
  
  Thank you for reaching out and sharing your experience. We sincerely apologize for any frustration caused during the resolution of your claim. Upon reviewing your case, we can confirm that the eGift Card was initially sent to the email on file. Once we received your updated email, we promptly resent the card, and you confirmed its receipt. We understand the importance of a smooth redemption process, and we regret any difficulties you encountered while attempting to use the card.
  That said, we are pleased to see that the eGift Card has since been used. If there are any remaining concerns or if we can assist you further, please contact us directly and let us know. We appreciate your patience and the opportunity to address your concerns.
  
  Best regards,

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 16 Jan 2025 The amount of money paid to Likewise: $145.77 Likewise is committed to repair or replace my smartphone after receiving payment.After payment, I got the phone back but no repairs was done. I called them back in February and sent the phone and they asked me to paid $145.77 again where I escalated the it to a manager and they make an exception to waive the fee. Today we are 24 Feb 2025 and no updates. My dispute with the business is get my phone back in good working condition as soon as possible as it is not fair to not use a phone for 2 months in these days I have tried to escalate this several times and did not get any updates

  

  Business Response

  Date: 03/04/2025

  Dear ********,
  
  Thank you for reaching out and sharing your experience. We sincerely regret any inconvenience caused during your repair process, and we appreciate your patience while we worked to resolve the matter.
  
  Upon reviewing your case, we acknowledge that the initial repair did not meet expectations. However, as part of our commitment to customer satisfaction, we provided a repair warranty to address any post-repair concerns. We can confirm that a replacement device was issued to you at no additional cost as part of this warranty process.
  
  Our goal is always to ensure that our customers receive a fully functional **********************, and we appreciate the opportunity to make things right. If you have any further questions or need additional assistance, please feel free to reach out directly.
  
  Best regards,

  Customer Answer

  Date: 03/04/2025

  Complaint: 22985505
  
  I am rejecting this response because: the service was NOT provided on the first time in January. The phone was not replaced on the first place as I repeatedly advised your agents over the phones. I can understand that you did repairs but repairing it was not resolved so I paid for a service and did not get it. 

  Talking about the second time, I had to shipped the phone back to you guys and you should have replaced it instead you advised that I need to pay again. With many fights over the phones, you guys made exception however your job was to provide the service.

  So in short, I am request a full refund for what I paid in January for no resolution to the phone. 

  For February you did exception and this considered free.

  You promised to fix the issue within 3-5 days and this is not what you have provided. 

  Customer service is -10/10. Very dissatisfied.

  Looking forward with this resolution as you did not provide the service you promised for. 

  Regards,

  
  ******** ****** Toona

  

  Business Response

  Date: 03/06/2025

  Dear ********,
  
  We appreciate your continued feedback and understand your frustration regarding your service experience. Wed like to clarify the steps taken to address your concerns.
  
  Upon reviewing your case, we see that a repair was initially performed on your device as per your claim. When you experienced further issues, we facilitated a replacement warranty claim and provided a replacement device at no additional cost. These actions were in alignment with the terms and conditions of your device protection plan.
  
  As we have provided the repair service initially and later accommodated a warranty replacement, we are unable to issue a refund for the January payment. However, we remain committed to ensuring you have a fully functional device and regret any inconvenience you experienced during the process.
  
  If there are any remaining concerns, please feel free to reach out directly, and we would be happy to assist further.
  
  Best regards,

  Customer Answer

  Date: 03/06/2025

  Complaint: 22985505
  
  I am rejecting this response because:

  Hello,

  First of all I am not giving you a feedback but rather this is a complaint and I need a resolution.

  You mentioned that a repair was done to my device. So why I had to send it back to you for a replacement ?

  Note: I was not provided with a receipt for what repairs was done and I am requesting one now.

  I went to Apple (Square One) and they advised to replace the device. This was the same I repeatedly said over and over the phones in January and even in February.

  As you did not provided the repair service initially I am requesting a full refund. Don't tell me you repaired again when it was not done. If it was done I would be very satisfied with your service but it is not the case.

  I believe for every problem there are solutions. So I humbly request to refund me for a service you did not provided and we can end this complaint.

  If you cared and properly replaced (repaired) my device initially, I would have been a happy client  and not be proceeding with a complaint. 

  You can reach out to me anytime as I do not intent to call in and will not get a resolution. 

  I was expecting a first call resolution but in vain and hopefully now this can end in peace. 

  
  Regards,
  
  ******** ****** Toona

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint against Likewize Device Protection regarding unauthorized charges, deceptive practices, and failure to provide adequate service.Complaint Summary:Unauthorized ******************* Fees I unknowingly enrolled in Likewizes device protection plan when signing up with Bell on July 27, 2022.I was never properly informed of this recurring charge, which has totaled $844.37 over 31 months.Likewize claims I should have reviewed my bill of sale, but no clear disclosure was made.Failure to ************************ When my husband's phone broke on January 12, 2025, I attempted to file a claim, but the online portal was non-functional.Customer service initially offered two options:Same-day repair at a local service center Shipping the phone to ******** for a two-week repair ($111.00)I chose option 1, but was told it does not actually exist, leaving me with only the two-week repair.After escalating to Bell, I was offered a third optiona replacement device, but at an extra cost of $269.00, with no guarantee of a new or same-color ******** total cost for a protected device exceeded $1,000.00, despite paying $30/month for protection.Lack of ********************* Support On February 11, 2025, I submitted a formal complaint (Service Request #******). No response has been received.Likewize refuses to issue a refund and dismisses my concerns.Resolution Sought:I am requesting a full refund of $844.37, as this service was:- Never properly disclosed - Ineffective when needed - Riddled with hidden fees - Completely unresponsive to complaints Why This Matters:Likewizes practices mislead customers, leading to unjustified financial losses. I request BBB review to hold them accountable and prevent further consumer harm.Thank you for your assistance.

  

  Business Response

  Date: 03/06/2025

  Dear Zlota,
  
  Thank you for reaching out and sharing your concerns. We sincerely regret any frustration youve experienced regarding your device protection plan. Wed like to take this opportunity to clarify the details of your enrollment, coverage, and claim process.
  
  Our records indicate that your device protection plan was added at the point of sale when you purchased your devices through Glentel (Wireless Wave or T Booth Wireless) and activated service with Bell. Device protection enrollment is completed in person and reflected on the purchase receipt. Additionally, monthly protection charges are listed on your bill, and coverage details, including terms and conditions, are available at *************************************************************************************************.
  
  The monthly charges of $27.10 reflected coverage for two iPhone 13 Pro devices. On a recent call, our agent clarified this and assisted in canceling coverage for the **** ending in 4312, which was no longer in your possession. A prorated refund was immediately issued for that cancellation.
  
  When filing a claim for your husbands device, the initial agent unfortunately did not mention the replacement option, which was later clarified by a supervisor. The available options under the protection plan included:
  Repair: A standard repair option that required sending the device for servicing.
  Replacement: A device replacement option, which, per our terms, does not guarantee an exact match in color or a brand-new device but ensures a fully functional equivalent device.
  
  These policies align with the terms of service and are standard for device protection programs.
  
  We understand your concerns about monthly charges and claim fees. Device protection operates similarly to an insurance policy, where monthly payments ensure coverage, and separate processing fees apply when filing claims. If you would like to dispute the charges for the **** ending in 4312 beyond the prorated refund, we can proceed with a review upon receiving documentation confirming the cancellation date of mobile service for that device.
  
  We appreciate your feedback and value the opportunity to clarify these details. If you need further assistance, please dont hesitate to reach out directly.
  
  Best regards,

  Customer Answer

  Date: 03/07/2025

  Complaint: 22972434
  
  I am rejecting this response because:
  

  While I appreciate the clarification, your response does not adequately address my concerns, nor does it justify the $844.37 I have paid for a service that has provided little to no value.

  
  Key Issues That Remain Unresolved:
  - Lack of Informed Consent & Transparency: You state that the device protection plan was added at the point of sale, but I was never explicitly informed of the full financial commitment involved; While it may have been on my purchase receipt, this does not equate to clear disclosure, especially given the long-term recurring charges.
  

  - Failure to ************************* When I attempted to file a claim for my husbands device, I was misled by the first representative, who failed to mention the replacement option;
  The repair process required a two-week wait, which was not a reasonable solution; The replacement option required an additional $269.00, with no guarantee of a new or same-color device, meaning I had to pay even more despite already paying over $800 in fees.

  
  Unreasonable Fees & Refund Denial: You compare this plan to an insurance policy, yet no legitimate insurance model charges $1,000+ while still requiring additional out-of-pocket expenses for a basic claim; The prorated refund for the **** ending in 4312 is insufficient, as I was unknowingly charged for a service I did not knowingly agree to; The idea that I should have been actively monitoring my bill to catch a charge I never knowingly opted into is unfair and predatory.

  Given the lack of transparency, poor service, and additional fees, I am formally demanding a full refund of $844.37.
  

  I have also attached proof of my contract with Bell ending.

  
  I expect a meaningful response that addresses my request for a refund, rather than just another justification of your policies. Please confirm how you plan to proceed.
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/31/2025

  Dear Zlota,
  
  Thank you for your response. We understand your frustration and appreciate the opportunity to address your concerns in more detail.
  
   Your device protection plan was added at the time of purchase through Glentel (Wireless Wave or T Booth Wireless) when you activated your service with Bell. While we provide device protection coverage, we are not present at the point of sale. Any discrepancies regarding consent to enroll or disclosure of charges would be best addressed directly with the retailer where the device was purchased. 
  
  We sincerely regret any miscommunication regarding your claim and the available service options. The protection plan provides coverage for both repairs and replacements, where replacements are generally contingent upon the device being unrepairable. Additionally, per the terms of the program, replacement devices are not guaranteed to be new or have an exact color match. Regarding the repair timeline, we would like to clarify that our mail-in repair service is completed within 3-5 business days of receiving the device. While this timeframe may vary slightly, repairs do not take two weeks, and we strive to complete service as quickly as possible.
  
  Device protection functions similarly to other types of insurance, such as car insurance, where a monthly premium is required to maintain active coverage, and a deductible applies when filing a claim. Refunds cannot be issued solely based on dissatisfaction with the service. However, if your device is no longer in service, we recommend submitting a charge dispute form along with supporting documentation confirming the cancellation date of your mobile service. This will allow us to review any potential adjustments to your charges.
  
  We remain committed to addressing your concerns and ensuring clarity regarding your device protection plan. Please feel free to reach out to us directly with any additional questions or to provide the requested documentation for further review.
  
  Best regards,

  Customer Answer

  Date: 03/31/2025

  Complaint: 22972434
  
  I am rejecting this response because:
  

  While I appreciate the clarification, your response does not adequately address my concerns, nor does it justify the $844.37 I have paid for a service that has provided little to no value.
  
  Key Issues That Remain Unresolved:
  - Lack of Informed Consent & Transparency: You state that the device protection plan was added at the point of sale, but I was never explicitly informed of the full financial commitment involved; While it may have been on my purchase receipt, this does not equate to clear disclosure, especially given the long-term recurring charges.
  
  - Failure to ************************* When I attempted to file a claim for my husbands device, I was misled by the first representative, who failed to mention the replacement option;
  The repair process required a two-week wait, which was not a reasonable solution; The replacement option required an additional $269.00, with no guarantee of a new or same-color device, meaning I had to pay even more despite already paying over $800 in fees.
  
  Unreasonable Fees & Refund Denial: You compare this plan to an insurance policy, yet no legitimate insurance model charges $1,000+ while still requiring additional out-of-pocket expenses for a basic claim; The prorated refund for the **** ending in 4312 is insufficient, as I was unknowingly charged for a service I did not knowingly agree to; The idea that I should have been actively monitoring my bill to catch a charge I never knowingly opted into is unfair and predatory.
  Given the lack of transparency, poor service, and additional fees, I am formally demanding a full refund of $844.37.
  
  I have also attached proof of my contract with Bell ending.
  
  I expect a meaningful response that addresses my request for a refund, rather than just another justification of your policies. Please confirm how you plan to proceed.
  Regards,
  
  
  ***** ******

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Likewize is a phone insureance company that I have been making monthly payments to. I used their services back in July 2023 to replace my broken phone and since then I have still been making the payments. Now that I am trying to get my phone fixed again, their program/services aren't recognizing my account, even though I've been paying monthly since July 2023. I am hoping to get an answer as to why I've been paying monthly but I don't have an account anymore, or if I can get in contact with someone from their company to help me get access to my account to fix my phone.

  

  Business Response

  Date: 03/06/2025

  Dear *****,
  
  Thank you for reaching out. We understand how important it is to have access to your device protection benefits, and wed be happy to assist in resolving this matter.
  
  Upon reviewing your account, we see that there is a past-due balance of $9.03 for your March premium. This payment was declined, which has temporarily affected your claim eligibility. Once the balance is cleared, you will be able to proceed with filing a claim.
  
  To update your payment information and resolve the balance, please visit ********************************************************, navigate to "My Profile" > "Billing Info," and update your payment details. Once the charge is successfully processed, you can also start a claim directly from your account.
  
  If you need further assistance, please dont hesitate to contact us, and well be happy to help.
  
  Best regards,

  Customer Answer

  Date: 03/06/2025

  Complaint: 22969699
  
  I am rejecting this response because:

  Ive made payments the last 18 months and I still havent been confirmed that my phone number is associated with the bills I have been paying for (for the phone insurance). So Ive canceled all payments to their company until I understand what phone Ive been paying for, and would like some sort of compensation if it wasnt my phone.

  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 03/21/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concerns. The device associated with your account is an iPhone 11 with the phone number **************.
  
  As previously mentioned, your account currently has a hold due to a past-due balance for March 2025. Based on the account statements provided, there is no record of payment for this period, confirming that the balance remains outstanding.
  
  If you have any further questions or need additional assistance, please don't hesitate to contact us directly at ****************************************************************.
  
  Best regards,

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ************ for 15 years and have been paying monthly for phone insurance all of that time and have never had to file a claim. I lost my phone, a ******* S21 and so I filed a claim with Likewize Insurance. They required me to pay an additional $250 as a deductible. They then told me that rather than replacing my phone they woukd give me a voucher worth over $800 and that I had to take it to a local Boost storefront to use it. It could not be used online at ***** nor anywhere other than a local Boost Store. I proceeded to go to all 6 Boost stores in my city and none of them carry a phone like mine. None of them carry any phones anywhere close to the same value as mine. The most expensive phone any of them had was $200. The contract states that they will replace the phone with a refurbished phone of the same kind and if one is not available they will replace it with a new one of like kind and quality. I called Likewize and explained the problem and they told me they would "escalate" the issue to higher up and call me back within 2-3 days. I woukd never hear back from them. I would call them back and be told the same thing a day would never hear back. This continued to happen until the voucher expired. It was only good for 60 days. I never received a call from them nor any assistance nor did I ever get my phone replaced. I spoke with a lawyer and am going to likely file a small claims case against them if I do not get any resolution here.

  

  Business Response

  Date: 02/25/2025

  Dear ****,
  
  Thank you for bringing this matter to our attention. We sincerely regret any inconvenience and frustration you experienced during your claim process. We understand how important it is to receive a replacement device in a timely and convenient manner, and we apologize for any lack of communication regarding your escalation.
  
  After reviewing your account, we confirm that your claim was filed and completed in 2023. Due to the time elapsed, we are unable to reissue the original voucher. However, as a resolution, we will be providing you with an eGift card of the same value as the original voucher. This eGift card will be sent to your email within the next ***** hours.
  
  We appreciate your patience and your long-standing relationship with Likewize Device Protection with ************* If you have any further questions or concerns, please do not hesitate to reach out.
  
  Sincerely,

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as i actually receive the promised e-gift card in the same amount as the original voucher.
  
  Regards,
  
  **** ******