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Review from Tina
5 stars07/17/2024
Kelly was amazing at helping us find exactly what we needed. Was very helpful and explained everything to us. It was a amazing experience all around everyone was so friendly.
Conn's Home Plus Response
07/18/2024
Thank you for trusting and choosing Conns HomePlus. Our success in the past years have been due to the support and companionship of customers like you. We wouldn't be where we are today without you as a customer. Your satisfaction is our top priority.Review from Laura R
1 star07/16/2024
Horrible company. Worst customer service. Sent a damaged microwave and does not want to help. Disgusting.Conn's Home Plus Response
07/17/2024
Laura, thank you for leaving your review. We're sorry to hear that your new microwave was damaged. With the information provided, we could not locate a purchase, but we would like the opportunity to review your concerns. Please contact us at 1-877-358-1252, and we will gladly look into this matter.Review from Sterlyn G.
5 stars07/16/2024
The overall experience with this Conn’s Home Plus was Great from start to finish the young woman salesperson very professional very clear on all details the delivery was on time the gentleman were very cautious of all the furniture it was Great HonestlyConn's Home Plus Response
07/23/2024
Thank you Sterlyn for letting us know your overall experience went great! Thank you for acknowledging the professionalism, honesty, and dedication of our team.Review from J. L.
1 star07/13/2024
Purchased a living room set (couch, loveseat, and chair). The furniture in the showroom was comfortable and stable. What was delivered was of poor quality/construction. I feel a bit of fraud and deceit going on here. What I purchased and what I received are not the same. There was never any mention of no return/exchange while dealing with the sales staff. There is no posting of that policy in the store. All I want is to exchange these for something else and no one will help me. I get the run around from everyone I speak with. While their people are very pleasant to speak with, they are also very good at passing the buck and not taking responsibility.Conn's Home Plus Response
07/15/2024
Thank you, Jennifer, for taking the time to leave your review. We regret to learn that you are not satisfied with your new furniture. In some cases, showroom models may appear softer than a new factory model, as those items are tested regularly. We also allow customers to inspect merchandise at the time of delivery to ensure it meets their standards. We do have a No Return or Exchange policy on all furniture which is displayed on the storefront of all locations. Unfortunately, we will not be able to process an exchange of your furniture. If you have any other questions or concerns, please contact us at 1-877-358-1252.Review from Ronnie D
1 star07/12/2024
I bought a living room set from them.This will be the 5 time to try and fix the problems and same problem which is the mechanism bar are bent and they come out and fix 4 times with 2 different companies they use to try a solve the problem which didn't work.I just want to replace this furniture for a different kind.Even your 2 guys and fix told us not to buy furniture that had mechanism they are nothing but trouble.So please can we solve this with new and different furniture. Thanks Ronnie DodsonConn's Home Plus Response
07/15/2024
Ronnie, we appreciate you for sharing your experience. We're sorry to see that you are not completely satisfied with the service repairs. We located your order and show that your furniture has been repaired per the warranty terms. We see during your last appointment that you declined service and have since canceled the warranty; therefore, we are unable to render any further repair needs. If you have any other questions or concerns, you may contact us at 1-877-358-1252.Review from John D
1 star07/08/2024
On March 3 I received a letter from Conn's saying my application for an account was rejected for various reasons. I called them an informed them that I had not applied for an account. On March 23 I received an other letter saying my application was rejected. In May I received a notification that my account was past due. Apparently they approved the account in spite of the fact that I had informed them this was identity theft. I have filled out their requested Identity theft form and forwarded it with a police report. I have never been to Conn's and have not even visited their wed site. I have tried to contact their fraud department but it appears to be inaccessible.Conn's Home Plus Response
07/12/2024
John, we appreciate you for taking the time to leave your review. We regret to learn of your experience and would like the opportunity to address your concerns. We found your information and will reach out to you directly to address this matter. In the meantime, if you have any other questions or concerns, please contact us at 1-877-358-1252.Review from Juan L
1 star07/04/2024
About a year ago i walked into conns looking for a fridge, washer and dryer. was approved for 5,000 loan. i proceeded to get all those plus a gaming table for under 5,000 loan. 2 weeks later i receive a call from conns saying they no longer have the fridge in stock and i would have to come in the store to pick a diff one under my loan. i went to the store to pick a diff one. gentleman at the store opened a new loan under my name so now i have 2 loans instead of one. i called so they can fix the issue and told me they would merge the accounts. fast forward to a year later ive payed the 5,000 loan plus some change but yet i still owe over 3,000. they never merged the accounts and are asking me that the only way they can help me is if i make a payment. I HIGHLY DO NOT RECOMMEND THIS COMPANY!Conn's Home Plus Response
07/12/2024
Thank you, Juan, for taking the time to share your feedback. We're sorry to hear that you are having an issue with your accounts. We located your purchase and see that we have been in contact with you regarding your concerns. If you have any other questions or concerns, please feel free to contact us at 1-877-358-1252.Review from Joshua N.
1 star07/03/2024
Conns is by far the WORST future store in America. Their products are cheap and poorly put together. And I got a bed from them, and just over 30 days, it broke and they refuse to fix or repair it. All in all, I could've made my own furniture by now and it would've been better than this. Anyone who thinks this is a good place to shop, think again. Save your money time and frustration and go somewhere else.Conn's Home Plus Response
07/04/2024
Joshua, we appreciate you for taking the time to leave your review. We're sorry to hear that you are not satisfied with your new furniture. We located your purchase and found that you currently have an open claim to have your bedroom furniture inspected. However, the claim is pending the requested documents. Please contact us at 1-800-643-8085 to proceed with your claim in order to have your furniture assessed to determine if repairs can be completed.Review from charles
5 stars07/02/2024
Our sales lady was very nice, very patient as we made our decision, and very prompt in getting our order rang up quickly, eefficiently and correctly. She also checked other stores and markets in order to find a left handed chaise lounge to no avail. We Enjoyed or purchase and would love to use her again.Conn's Home Plus Response
07/03/2024
Jak, thank you for the great review! We appreciate you taking the time to share your experience. We’re so happy your visit went so smoothly, and we look forward to serving you in the future.Review from David C
1 star07/01/2024
The name applies CON. I recently purchased over $ 1,500 in furniture for delivery. The delivery date came and not a word from Conn's, either the day before (as promised) or the day of. Called to see what the problem was and the salesman told me to "just wait for it" and after asking for his name he cursed at me and hung up the phone. I will never shop at Conn's (or Con) again. Returned the next day for a full refund. I learned my lesson.Conn's Home Plus Response
07/03/2024
Thank you, David, for taking the time to leave your feedback. As a company, we strive to provide all customers with a positive experience. We're sorry to see that your experience with us has been far from pleasant, and we apologize for any inconveniences you have faced. We can assure you that this differs from how we want our customers to feel. We see that we have recently spoken with you and addressed your concerns. If you have any other questions, please don't hesitate to contact us at 1-877-358-1252.
Customer Review Rating
4.38/5stars
Average of 3,362 Customer Reviews
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