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Business Profile

Online Shopping

Dressbarn Online, Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dressbarn Online, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dressbarn Online, Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 193 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three pairs of jeans on January 14, 2025. I paid $126.87 for the entire order. The order was delivered on January 23, 2025. I have emailed the business on multiple times requesting a refund. My first email was on January 26, 2025. Additionally I went to their website multiple times and engaged in an automated chat regarding this order and a refund. According to their website, once you send an email requesting a refund, a customer service representative will email you with details of your return and a label. To date I have never been contacted by their customer service department. I believe they intentionally ignore you until their specified 30 days has lapsed. Initially, I would have been satisfied with the resolution of a credit, but now that I have experienced their lack of customer service and commitment to their return policy. I am requesting a refund. I am a senior citizen on a fixed income. I feel this company is hiding behind the internet/online store and doesn't care anything about their customers. Additionally, they do not have issue with taking advantage of people, especially seniors citizens. I am only able to attached three of my email requests to this complainant. I do have more, if necessary.

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a large order in Dec 2024. I received the order early January. There were 4 items that didn't fit. I followed the return instructions to contact support for a return label. The directions stated no return would be accepted without a return ******** date I have not received any response from Dress Barn.I have also called them which only allows for a message to be left.I am left with about $100 of new clothes I can't wear and no way to get dress barn to respond to me to do an exchange.

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several items on approximately January 1, 2025. Since I was not able to try on the clothes before purchasing, I ordered several options, knowing some would not fit correctly. On January 13, 2025, I emailed ********************************** for a return label. I did not receive a response. I emailed again on January 22, 2025 and did not receive a response. I emailed again on February 11, 2025 and did not receive a response. I also reached out to DressBarn through the on-line chat and was told I was past the 30 days to do a return. I have also sent 2 messages directly to DressBarn through the email option in the website. I did get an automated response that my email was received, and somebody would get back to me. I still have not received a response. I have tried calling DressBarn and the phone number is not working. I don't know how else to get in touch with DressBarn to rectify this issue. This is very frustrating. I was a loyal customer to the store locations where the people were great to work with. I will now never buy another thing from DressBarn.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 11, 2025, I placed an order online at ****************************** for 2 pairs of pants. When the order arrived, one of the pants was not the size or style I ordered. The packaging was correct (14W) but the size and style inside the packaging was 20W in a pull-on pant. I have emailed ********************************** as instructed in their Returns Policy on the website. I did not receive an answer after waiting one week. I emailed them again and as of today's complaint 2/3/25, I have not received my shipping label so I can exchange my pants. My concern is that we are approaching the deadline for sending items back within 30 days of the delivery date. I'm afraid of being stuck with a pair of pants that are too big, not the style I ordered and I'll be out $54.95. I also tried contacting Dressbarn through their instant messaging on their website several times and it's not working. I've also tried communicating with them on their ******** page and I get no reply.

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/24 I placed an order for 2 pair of jeans with Dress Barn online. The order was delivered via USPS on 1/3/25. When I opened the package, the label on the back of the waistband indicated the jeans were mid-rise, which did not fit me and I would not have ordered had I known this. At no place in the website description did the sizing mention mid-rise. From the photographs on the website the jeans appeared to be of the high-rise style, which is why I ordered them. On 1/7/25 I contacted Dress Barn to return the items. The response was: "Hi Julie, We understand finding the exact fit is not always easy. We do offer the Westport Classic Fit 16W Straight Leg Jeans here: which was followed with a link to view a different pair of jeans (where the description for those jeans did mention mid-rise). Dress Barn did not address my request to return the jeans and did not provide me with a return mailing label. I emailed [email protected] on 1/10/25 and again on 1/14/25. I have not had a reply. No one answers the phone (1-800-373-7722) and there was no response from the online chat bot. I used to shop at the Dress Barn brick and mortar stores, but I just don't have faith in their online business. It concerns me that they have not responded in an adequate and timely manner to email communications and there is no valid phone number to speak to a customer service representative. I have never had such a bad experience with an online retailer and I don't want to deal with this online business again. I will return the unworn jeans in their original packaging once they provide a return label, but I do not want store credit. I would like a full refund to my credit card for all my frustration and lack of good faith on the part of Dress Barn. Can the BBB assist me with this complaint?

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2pair of jeans on 10/18:24 Receive legging. Not my size. ***** to contact company. No response

      Business Response

      Date: 11/22/2024

      We apologize that this customer's order was incorrect. We've issued store credit for their order on 10/29/2024.

      For additional assistance - please contact us at ************************************************************

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the attached jeans twice in the month of Sept 2024 from Dressbarn online. Both times I received black suede leggings in a large size I cannot wear. I was given a refund for the first pair but not a complete refund. I am only able to talk to an automated bot on their website. I simply want an explanation why and do they not have those jeans in stock? I cannot get an answer.

      Business Response

      Date: 12/10/2024

      To whom this may concern,

      We've communicated to the customer that the item they ordered did not have sufficient inventory at the time they purchased. As a result, a refund was processed.

      For additional assistance, please reach out to us at ******************************************************************************************




      Customer Answer

      Date: 12/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [ In none of the emails provided to me did dressbarn ever say that the jeans had no inventory. Did they provide proof of that?
      I asked several times why I was getting black pants Instead of the jeans. They only responded with sorry you are not happy with your order we will issue a refund.
      Why are you sending another item if you are out of stock?
      That question was never answered.
      Provide details of why you are not satisfied with this resolution.]

      Regards,


       

      Business Response

      Date: 12/11/2024

      There were a few issues here.

      1. The item the customer actually wanted was out of stock.
      2. Our warehouse sent the wrong items (due to a mislabel)
      3. Because the error wasn't fixed immediately, the same mistake occurred when the customer attempted to buy the item they wanted again.

      We've provided a refund to the customer via store credit.

      Additionally, the item they originally wanted to order is now in stock.

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 7/19/24. Status is still showing Unfulfilled as of this writing. I have sent several emails to the support email and only received automated responses stating that they will look into it and that it may take up to 72 business hours for a response. I have never received a single response to the MANY inquiries that I have sent. The payment for the order cleared my bank account on 7/29/24. So they have my money but have not shipped the order.

      Business Response

      Date: 12/10/2024

      To whom this may concern,

      We successfully processed a refund for this customer's purchase as of 9/6/2024.

      For additional assistance, please reach out to us at ******************************************************************************************


    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a blouse I ordered that did not fit. I preferred a refund but understood they give store credits for returns. On 6/15/24 I ordered a new blouse and they immediately took the shipping and taxes out of my checking account. The order total was *****. This order has sat on my account stating it is unfulfilled, but paid in full. I have contacted customer service three times and have been told they are checking the status and I never hear another word. I am contacting BBB in the hopes I can get my money back but also to hopefully help others that they are taking money from and not fulfilling orders. ***** is a lot of money to me.

      Business Response

      Date: 12/10/2024

      To whom this may concern,

      We successfully processed a refund for this customer's purchase on 8/30/2024 via store credit as well as money back to the original payment method used.

      For additional assistance, please reach out to us at ******************************************************************************************

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress online expecting good quality for the amount paid. It absolutely is not good quality and I will not wear it. My complaint is that THEY DO NOT GIVE REFUNDS. I paid good money, and while THEY ADVERTISE THAT THEY GIVE REFUNDS, they only give store credit. If they don't give me quality the first time, then I don't want anything from them. I WANT MY MONEY BACK. Store exchange is not a refund of my money. They should be shut down for lying. And they also make it so that customers cannot contact them. This is a very deceptively run business.

      Business Response

      Date: 12/10/2024

      To whom this may concern,

      Our refund policy is displayed on each product display page as well as during the check-out. We clearly state that we provide a refund in the form of store credit.

      As a one-time exception to our terms of service, we have provided a monetary refund to this customer as of today, 12/3/2024.

      For additional assistance, please reach out to us at ******************************************************************************************


    Dressbarn Online, Inc is NOT a BBB Accredited Business.

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