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Find a Location

Lseat.com (Return & Exchange) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lseat.com (Return & Exchange)

      16107 Kensington Dr # 382 Sugar Land, TX 77479-4224

    • Lseat.com (Return & Exchange)

      11702 Beechnut St # 1063 Houston, TX 77072

    Business ProfileforLseat.com (Return & Exchange)

    Auto Accessories
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    Beginning in December 2018 to date, the BBB of Houston & South Texas has received numerous complaints and customer review on LSeat that exhibit the following pattern;

     

    It has been alleged by consumer complaint and customer reviews,  LSeat does not send consumers the correct item ordered. Consumer complaints stated they are directed to return the incorrect item to LSeat at their expense.  When the item(s) is  returned, the correct order is not sent to them. Consumers allege, LSeat accepted payments for orders, but the products were not sent or received. Many consumers stated that LSeat stopped responding to request for updates on orders and refunds.

    Alert:
    BBB is unable to confirm the company is physically located in the Houston and South Texas service area. The address being published by the company is for a storage unit and not a business location.  At this time, the BBB does not have a mailing or email address to forward complaints.

    At-a-glance

    Customer Reviews

    4.26/5stars

    Average of 138 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Lseat.com (Return & Exchange) has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lseat.com (Return & Exchange)

        16107 Kensington Dr # 382 Sugar Land, TX 77479-4224

      • Lseat.com (Return & Exchange)

        11702 Beechnut St # 1063 Houston, TX 77072

      Location of This Business
      16107 Kensington Dr # 382, Sugar Land, TX 77479-4224
      BBB File Opened:
      4/4/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Additional Contact Information

      Email Addresses

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/29/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On March 14 2022, I purchased two customized front seat covers (item# ********) from Lseat.com for my 2003 BMW M3 convertible. I paid Lseat.com a total of $483.93 and received invoice order #*******. The seat covers were finally shipped on April 18, 2002 via UPS with tracking number: ******************. I kept the seat covers in the original packaging until I could have them professionally installed. In August 2022, I took them to a local upholstery shop to have them installed. Unfortunately, the seat covers were made incorrectly in all areas. Moreover, they were cut too small and would not fit. As a result, I had to take off work and personally took measurements for Lseat.com in order to get my corrected seats covers that I already paid for. Additionally, I sent Lseat.com several emails about this issue and I never responded, refunded my money, sent the corrected seat covers, but they still fraudulently took my $483.93. Now, I'm without a car because the seats are out and torn apart and the upholstery shop is charging me more money to do the repair because they helped me take the seat measurements on this order and my previous order # ******* which also had seat covers that didn't fit. Lseat.com has taken my money and never sent me the product that we agreed upon when I paid them.

      Customer Reviews

      138 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dan R

      5 stars

      07/15/2024

      Lseat.com did an amazing job on my 2015 MB Sprinter seat covers. They fit and look just like factory and I am 100% happy with the quality. The shipping time took a couple weeks and it arrived at my door 100% complete. I could not be happier.

      Local BBB

      BBB of Greater Houston and South Texas

      BBB Reports On

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