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          Arken Optics USA has 1 locations, listed below.

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            Business ProfileArken Optics USA

            Optical Equipment

            Contact Information

            1-833-658-0070

            Sugar Land, TX 77478

            Visit Website
            Email this Business
            (833) 658-0070

            Customer Reviews

            2.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1-833-658-0070, Sugar Land, TX 77478
            Email this Business
            BBB File Opened:
            3/1/2021
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Complaint Details Unavailable
            Read 2 More Complaints

            Customer Reviews

            11 Customer Reviews

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            Most Recent Customer Review

            Jimmy P

            07/19/2024

            I have purchased four scopes in the past, and when I had a problem, I was able to call speak to a person and remedy the situation. That is no longer the case and it sucks that you don’t care enough about your customers to talk to them. Personally, I quit doing business with companies like Walmart because they want you to do it For them and there’s no customer service. I also have a problem with sending emails for some reason my email server is having a problem. Your system said that my order was not completed because the billing information did not match, but I got a confirmation from my credit card company that the charge had gone through. It did not match because your automated system put in the last four extra digits on my five digit ZIP Code. I wanted to call speak to someone take care of the issue and be through with it in five minutes now I’ve spent 30 minutes trying to find a phone number writing an email that would not go through and giving a review, that is worthy of your horrible customer service. If you’re going to stay in business, please get someone with a nice Demeanor to answer the phone. Thank you look forward to your answer

            Arken Optics USA Response

            07/22/2024

            Jimmy, We have never really had a phone number on our website. We are good about the email response time being under 24 hr. We do care about our customers and are working towards eventually having a phone line that we can implement to the website. The order that you were talking about was being declined due to your street address not matching, PO Box sometimes is an issue with cards. I also see that you ended up getting it to go through. If you put the number first then words PO Box that will usually get the order approved as well. Our email is [email protected] for sending us comms that route. Thank you for your support and business.
            Read 10 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

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