We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Trailers

PJ Trailers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Trailers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First order was placed on 2/29 (order # *********)- but no email confirmation was received. Assuming the order never went though as I called and no one answered, tried to speak with a dealer and no luck, submitted an email to customer service on 3/11 and still no answer. I placed a second order on 3/12 (order # *********) again assuming the first order had not gone through. Still no answers. On 3/28 I received two confirmation emails stating I would receive tracking when my orders shipped. I never received any email with shipping details and received the product middle of June. This is terrible customer service and I will never buy from PJ trailers again nor recommend them. Additionally I am stuck with around $300 worth of merchandise that I do not need. In such a digital time as we are now I don't see how this company will survive if they can not manage their online sales and distributions properly.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ready rail rack 2 weeks ago and still have no tracking info order just says processing. When I call all departments no answer leave voicemail no response. Ive emailed them no response. At this point I cant even get anyone to contact me to cancel order if I cant get it. Not sure what to do here.

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to contact the company at any of the extensions. I have left several messages via phone and on their website

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased until its trailer rated to carry ****lbs. Trailer was only used to transport utv that weighs ****lbs. Trailer frame failed as spring bolts were over tightened, not allowing spring to move freely. Instead of the springs taking the weight transfer the frame took the weight which caused it to bent. 3rd party estimated a 1200$ repair. Pj denies the claim, stating it was my fault. Their stance is I cant have a load on the trailer and hit any bumps or potholes.

    Customer Answer

    Date: 12/05/2023

    Ok trailers responded  with  the following comments.

    Yes, currently we have all agreed that this trailer was overloaded. The customer has sent in a complaint to the ******************** so as of now the claim has been higher up and is currently on hold.

    Trailer is not overloaded per vehicle specs. The only item the trailer has transported is one ****# sxs.

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct. 9, 2023 PJ Parts was Paid $10.16 for a small less than 1 ounce part, plus shipping and handling of $39.08. They failed to give a tracking number and do not answer any phone calls except for one guy that said try **** ******* now, they own PJ Trailers. All numbers are busy, disconnected or not accepting phone calls. Order has been pending since Oct 9th. Need a tracking number or refund, at least communicate. They took payment, fill the order or tell me why its just sitting. Have I been scammed?

    Business Response

    Date: 11/02/2023

    Our apologies for the late response. We will contact the customer to resolve.

    Thank you,

     

     

     

    Business Response

    Date: 11/02/2023

    Our online website was not calculating the shipping totals correctly on all orders generated online.  We calculated the correct shipping totals by order and credited the card on file the shipping charges.  Customer was credited $50.03 for shipping charges on 10/19/23.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im an owner operator truck driver. I delivered some steel beams to PJs manufacturing facility in ********** ** on Jan 16, 2023. The forklift operator had damaged my trailer while unloading *********. I contacted the management staff at that facility at the time and showed them the damage ( broken uprights on the framework of my Conastoga from improper unloading). The management staff gave me a phone number to contact the main office in ****** ** to take care of the issue. The phone number he gave me didnt connect with anyone. I tried several times before going on their website and finding another phone number. I tried that number and was only connected to voicemails, which I had left several on several different peoples voicemails. Never a call back. I then sent a message through their online system via their website. Finally had someone reply back to me. Unfortunately that communication stopped as soon as they figured out that the damage to my trailer from their facility was not on a PJ Trailer, but my own. Have tried several more times via phone and online. No more communication from them. All Im looking for is for them to pay for the damages they caused to my trailer.

    Business Response

    Date: 04/14/2023

    Thank you for your contact.  Your situation is under review with both the Operations teams in ********, OH and our Risk and Legal teams for next steps and action.  Your contact information has been provided to them.  Your point of contact for Risk and Legal is *******************************.

    Thank you,

     

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    when we bought our first trailer we had problems with the welds rubbing and through lots of traveling to a dealer to get it fixed, PJ's replaced the trailer. The new one came and when we went to pick it up Glenn called them from the dealer to say that the issue is already happening with the new one and we have not even used it. Through the warranty department we started the process before we drove the trailer home. Engineering said they would figure out a solution. While talking with Chad he and I came up with a few ideas to add to the solution Engineering would have. While this was happening, Glenn had his knee replaced and when we called engineering had an idea. We then were contacting the dealer to get a time to bring it in and coordinate with Warranty and engineering to get the part to the dealer and Engineering decided they were not going to help anymore. We now have a trailer that welds are starting to rub through and no recourse.

    Business Response

    Date: 12/28/2022

    Business Response /* (1000, 5, 2022/09/28) */ This customer claim underwent Engineering review based upon the information provided by the customer, and was determined to have no issues. We requested the customer bring the trailer in for hands on inspection and review, but that has yet to occur. The customer's case remains awaiting drop-off. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told by warranty that engineering said they would NOT help that they changed their mind and would not fix it. I would appreciate them contacting me from above in management because this is a conflicting report from what I have been told.

PJ Trailers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.