Reviews
This profile includes reviews for Acer Service Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 28 Customer Reviews
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Review fromJonm4206
Date: 04/24/2025
1 starJonm4206
Date: 04/24/2025
Acer - Extremely Disappointed Poor Customer Service and Faulty Hardware I rarely leave reviews, but this experience demands attention. I purchased a laptop with the expectation that it would perform as advertised.Unfortunately, within a short period of use, the hardware began to fail. Frequent crashes a few months after I received it until the point that the hard drive crashed around 1 year from the purchase date.What made this situation worse was the abysmal customer service. When I reached out to Acer, they told me it was under warranty still and asked me to ship it to them. After they received the computer, they told me I missed the warranty period.They told me it would cost me $900 to repair the laptop. I paid close to $1,000 for this laptop.Ive wasted hours of productivity chasing down answers and solutions for a product that should have worked out of the box. This is not what I expect from a company that markets itself as a leader in technology. I lost everything that I had on this computer.The combination of substandard hardware and dismissive support is unacceptable.I sincerely hope others take this as a warning: buyer beware.If I could leave less than a 1-star review I would. I do not ever plan on buying another Acer computer.
Acer Service Corporation
Date: 04/25/2025
Better Business Bureau
1005 La Posada
*********************;
RE: Review: ****** ******** Morris
Dear Better Business Bureau,
Thank you for your recent inquiry on behalf of ******** ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We understand Mr. ******** frustration regarding his complaint, and a member of Acers Corporate Customer Care team has reached out to him.
The case indicated that Mr. ****** was sending in a Chromebook, not a notebook. His Chromebook is under warranty, whereas the notebook warranty ended on January 31, 2025. Mr. ****** was provided with this information and informed that the repair depot had reached out to him regarding the damage and the out-of-warranty status.
A member of Acers Corporate Customer Care offered a reduced fee for the repair, which Mr. ****** has declined at this time.
We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.
Best Regards,
Corporate Customer Care
Acer Service CorporationJonm4206
Date: 04/28/2025
I was told $900 to fix a computer that cost me $1,000 around 1 year ago. They discounted it from $900 to $875. Acer is a joke. TrustPilot has 1.5 star out of 902 reviews. They do not care about them consumer. Their reviews tells you everything you need to know about them as a company and their products. ******!Review fromTeresa S
Date: 04/05/2025
1 starTeresa S
Date: 04/05/2025
My monitor only lasted 4 months. I narrowed down the issue to their being a problem with hdmi port. I called support. They had redo everything I had already done and we narrowed it down to an issue with the hdmi port. They had me send it in so they could repair it. I had to pay $25 for a shipping box and packaging. They just it right back to me and said it was fine. It still doesnt work and it was quite expensive. It has a 3 year warranty on it. Unfortunately, I cant use it because the hdmi port no longer works. Ill never buy acer again and its horrible customer service.Acer Service Corporation
Date: 04/09/2025
Better Business Bureau
***********************
****************
RE: ****** Review ****** *******
We understand ****** ********* frustration regarding her complaint, and a member of Acers Corporate Customer Care reached out to her and provided a resolution of expedited repair in which ****** declined. The repair case *******US remains open for 90 days from the offer date should ****** change her mind and decide to send in the device for this **********************.
We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.
Best Regards,
Corporate Customer CareAcer Service Corporation
Date: 04/09/2025
Better Business Bureau
***********************
****************
RE: ****** Review ****** *******
Thank you for your recent inquiry on behalf of ****** *******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We understand ****** ********* frustration regarding her complaint, and a member of Acers Corporate Customer Care reached out to her and provided a resolution of expedited repair in which ****** declined. The repair case *******US remains open for 90 days from the offer date should ****** change her mind and decide to send in the device for this **********************.
We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.
Best Regards,
Corporate Customer CareReview fromNeal L
Date: 12/05/2024
1 starNeal L
Date: 12/05/2024
Bought a laptop from Acer last year, the thing is completely falling apart due to its cheap components after just over a year of very light use. Conveniently outside of its warranty period. Acer's customer service is completely non-existent, the company has cocooned itself in third-party customer service companies that are designed to give you the run around. Filing a complaint with ********, this is my third laptop from Acer they had been fine for budget computers but never again.Acer Service Corporation
Date: 12/12/2024
Better Business Bureau
*************************************************************************
RE: Customer Review ****** **** ********
Thank you for your recent inquiry on behalf of **** ********. We appreciate the Better Business Bureaus efforts in resolving consumer complaints and fostering communication between businesses and consumers.
A member of Acers Corporate Customer Care team spoke with Mr. ******** regarding his concerns. He informed us that he has a third-party warranty through ******* and will be utilizing their repair service at no cost.
Mr. ******** was advised to contact the representative directly should he encounter any issues with communication or the devices bezel.
We hope this letter adequately addresses the Better Business Bureaus concerns. Thank you again for your inquiry and the opportunity to respond. Please do not hesitate to contact us if you have any further questions.
Best Regards,
Corporate Customer CareReview fromAustin W
Date: 07/10/2024
1 starSend in my predator laptop for repair as it stopped working. They told me it was unrepairable and that they are waiting on a "swap" unit to come in. Today they contacted me claiming my warranty is void because of "liquid" damage in the screen. I had the laptop diagnosed locally by a reputable shop and they found liquid metal under the cpu and shorted the motherboard. nothing to do with liquid damage. this company will give you the run around to avoid replacing anything under warranty. now I'm out of a 2k laptop. I refuse to buy anything from acer again after this experience. I would recommend getting your products diagnosed 3rd party before sending it in to these scam artists.Review fromRoxanne A
Date: 07/01/2024
1 starI recently sent in a Laptop for repair, this Laptop was my son's and the screen was not working! I suspected he may have done something to the screen but claims he didn't. However it turned out the *** screen was in fact cracked I understood if this was the case they would likely not cover it under warranty however I did not expect the cost of the repair be more than 3/4 the cost of the laptop in the first place when the fact is the cost of the *** screen is just over $100 I can take it to a repair shop here that will repair it in under 24 hours for $200 which is $468 less then what I was quoted from ACER not to mention the $80 it cost to ship it as per their stipulations I will never buy an ACER again simply because of this the Laptop is of mediocre quality at best in the first place. I would not recommend and the manufacturer warranty after looking into it covers pretty much nothing because they will find a reason the damage is your faultReview fromPeter G
Date: 06/21/2024
2 starsPeter G
Date: 06/21/2024
Most people only come to BBB or complain, and that's mostly why I'm here, but more specific. Acer has been a family favorite, go-to for some products, but it feels like they love their planned obsolescence. Laptops that have things that break slightly past warranties. Twice this happened. The first time, I gave my son the old laptop and bought a new one. Two years after new laptop, moderate use, a single, but important key started to not register well and died.Fine, I was prepared to eat some cost.$1100, to replace a single key. Why? Because they don't want to modularize, they wanted to get repeat sales and make it so impossible that it's better to just buy again.And I will, but as both a leader in a software development company, and a family of gamers, concepts like $1100 key replacements have fully sworn us off Acer products wholesale. It's a shame, really. I used to recommend them, but now I'll be one of the more vocal advocates against it. 2/5 for having products that are worth it solely while under warranty. Do not plan for them to last past it, nor Acer to provide even semi-rational solutions otherwise.Acer Service Corporation
Date: 06/25/2024
A member of Acers Corporate Customer Care spoke with **************** regarding the Acer computer. The representative offered to sell the keyboard instead of service. If **************** decides to do this, he said he would give us a call back.Review fromTodd B
Date: 05/11/2024
1 starAcer laptops are complete junk! This is first and last time i ever purchase one! I mean the worst! This wouldnt be so bad, but considering they have customer support that is non existent to useless, that makes them the worst laptop company in history. Every company, even the bottom of the barrell ones like HP, offer some support for 90 days to a year, before the crooks stop assistijg customers. The crooks at Acer dont offer 1 day of support! They are complete scam of a purchase. i am returning this laptop tomorrow first thing, right after i toss it down the stairs! Not that it will make a difference, couldnt work any worse than it already does! Anywhere online you click for support and it says page not found, and there is no support for this product. Complete scam! If your shopping around do NOT get an ACER, they are the absolute worst laptops you will ever use! They literally do NOTHING right! I even observed mine freeze up, just like my 5 years old one did, which is why i bought new one. This was after 3 days only! Talk about garbage!!!!!! Oh and even doing small taks, like copying a file to a flashdrive, their laptops are so bad, in the past i would copy info to flashdrive, and make a quick 5 minute phone call, come back and it was done. With Acer garbage, i copied to flashdrive, got in shower, went out and got mail, mcame back 45 min later only to see 49% downloaded only. What a piece of junk!Review fromDarren M
Date: 04/29/2024
5 starsDarren M
Date: 04/29/2024
Purchased two monitors and after waiting almost a week Acer emailed me to let me know that they would be cancelling the order after already charging my credit card. They claimed that the monitors were too well priced. Predatory behaviour and I am still waiting for the refund!Acer Service Corporation
Date: 05/03/2024
Thank you for your recent inquiry on behalf of *************************. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Unfortunately,we had to cancel ****************** order due to an unforeseen pricing discrepancy.This was a difficult decision, and we are taking steps to ensure that this error does not reoccur. We sincerely apologize for any frustration or inconvenience this error may have caused ****************. We are processing a refund that **************** should receive within 1 2 business days. Ensuring our customers satisfaction is a top priority, and we are truly sorry that it resulted in disappointment.
We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact me.
Best Regards,
Corporate Customer CareReview fromMichael F
Date: 04/11/2024
1 starBought an Aspire 3, screen burnt out in just over a year. I fixed that on my own dime because Acer would not cover and a few weeks after I fixed that, the battery stopped working. Have to now keep laptop plugged in at all times. These things are built to break right after warranty and it shows by Acers lack of willingness to help out a few months after the warranty ends. By far the cheapest and worst laptop Ive ever owned.Review fromdaniel g
Date: 12/14/2023
1 starDO NOT RECOMMEND any "Acer Recertified" or refurbished products from this company. I reached out to the Acer Recertified support line, and they took my information to find the order I was referring to. Unfortunately the monitor I purchased has had issues outside of the warranty, which I completely understand. I am having to eat the cost of a defect that they didn't discover during refurbishment, and I didn't discover until after the warranty expired. Fair game I guess.What I don't find acceptable is that the email support team wasted a bunch of my time telling me that they would be able to help me, they sent me packing instructions for the monitor and everything. I went through the process as they asked me to, only at the last final moment they told me that they can't help me due to it being out of warranty. This is after almost 2 weeks of back and forth with the support team via email, and me going out of my way to get it ready to ship. Not to mention, they already "confirmed" my information early on in the exchange, so they had everything they need to find out if I am eligible or not.I told the support person via email that I was upset that they had wasted my time, and I wanted to escalate this. It's fine if you can't help me, but don't send me on a wild goose chase when you can't even help.The support person just copy-pasted what they said before, which is that they can't help because of the warranty.. I called the phone support line to complain and the manager was just telling me that it's out of warranty, he was acting like it's ridiculous that I am not aware of their warranty before opening my initial ticket, and ignored my complaint about being misled.What a terrible company. Next time just apologize and tell me that it's not going to happen to future customers due to improving things from my complaint. It's not that hard guys.
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