Customer ReviewsforAcer Service Corporation

Send in my predator laptop for repair as it stopped working. They told me it was unrepairable and that they are waiting on a "swap" unit to come in. Today they contacted me claiming my warranty is void because of "liquid" damage in the screen. I had the laptop diagnosed locally by a reputable shop and they found liquid metal under the cpu and shorted the motherboard. nothing to do with liquid damage. this company will give you the run around to avoid replacing anything under warranty. now I'm out of a 2k laptop. I refuse to buy anything from acer again after this experience. I would recommend getting your products diagnosed 3rd party before sending it in to these scam artists.

I recently sent in a Laptop for repair, this Laptop was my son's and the screen was not working! I suspected he may have done something to the screen but claims he didn't. However it turned out the *** screen was in fact cracked I understood if this was the case they would likely not cover it under warranty however I did not expect the cost of the repair be more than 3/4 the cost of the laptop in the first place when the fact is the cost of the *** screen is just over $100 I can take it to a repair shop here that will repair it in under 24 hours for $200 which is $468 less then what I was quoted from ACER not to mention the $80 it cost to ship it as per their stipulations I will never buy an ACER again simply because of this the Laptop is of mediocre quality at best in the first place. I would not recommend and the manufacturer warranty after looking into it covers pretty much nothing because they will find a reason the damage is your fault

Acer laptops are complete junk! This is first and last time i ever purchase one! I mean the worst! This wouldnt be so bad, but considering they have customer support that is non existent to useless, that makes them the worst laptop company in history. Every company, even the bottom of the barrell ones like HP, offer some support for 90 days to a year, before the crooks stop assistijg customers. The crooks at Acer dont offer 1 day of support! They are complete scam of a purchase. i am returning this laptop tomorrow first thing, right after i toss it down the stairs! Not that it will make a difference, couldnt work any worse than it already does! Anywhere online you click for support and it says page not found, and there is no support for this product. Complete scam! If your shopping around do NOT get an ACER, they are the absolute worst laptops you will ever use! They literally do NOTHING right! I even observed mine freeze up, just like my 5 years old one did, which is why i bought new one. This was after 3 days only! Talk about garbage!!!!!! Oh and even doing small taks, like copying a file to a flashdrive, their laptops are so bad, in the past i would copy info to flashdrive, and make a quick 5 minute phone call, come back and it was done. With Acer garbage, i copied to flashdrive, got in shower, went out and got mail, mcame back 45 min later only to see 49% downloaded only. What a piece of junk!

Bought an Aspire 3, screen burnt out in just over a year. I fixed that on my own dime because Acer would not cover and a few weeks after I fixed that, the battery stopped working. Have to now keep laptop plugged in at all times. These things are built to break right after warranty and it shows by Acers lack of willingness to help out a few months after the warranty ends. By far the cheapest and worst laptop Ive ever owned.

DO NOT RECOMMEND any "Acer Recertified" or refurbished products from this company. I reached out to the Acer Recertified support line, and they took my information to find the order I was referring to. Unfortunately the monitor I purchased has had issues outside of the warranty, which I completely understand. I am having to eat the cost of a defect that they didn't discover during refurbishment, and I didn't discover until after the warranty expired. Fair game I guess.What I don't find acceptable is that the email support team wasted a bunch of my time telling me that they would be able to help me, they sent me packing instructions for the monitor and everything. I went through the process as they asked me to, only at the last final moment they told me that they can't help me due to it being out of warranty. This is after almost 2 weeks of back and forth with the support team via email, and me going out of my way to get it ready to ship. Not to mention, they already "confirmed" my information early on in the exchange, so they had everything they need to find out if I am eligible or not.I told the support person via email that I was upset that they had wasted my time, and I wanted to escalate this. It's fine if you can't help me, but don't send me on a wild goose chase when you can't even help.The support person just copy-pasted what they said before, which is that they can't help because of the warranty.. I called the phone support line to complain and the manager was just telling me that it's out of warranty, he was acting like it's ridiculous that I am not aware of their warranty before opening my initial ticket, and ignored my complaint about being misled.What a terrible company. Next time just apologize and tell me that it's not going to happen to future customers due to improving things from my complaint. It's not that hard guys.

After seeing the customers' ratings of this business, I'm amazed that BBB gave them a rating of A+. This defies imagination. Based on information I found on their websites (acer.com and store.acer.com), I ordered 3 different Acer computers (3 separate orders), with my intention of having a computer with a *** drive. Each computer's specs described on Acer's websites included the *** drive. I also spoke with 2 tech support/sales people who guaranteed that the particular models I was interested in did include the *** drive. Long story short, not one of the computers came with a *** drive. There was a dummy *** door on the chassis and a housing for the *** inside, but it didn't contain the ***. Today I received the third computer and after seeing no ***, I called their sales department to complain. The person said their manufacturer's specs included the drive and that I should read it, which is ridiculous. Not only doesn't Acer include ANY documentation with the computers (no set-up instructions, no warranty, nothing), but their websites contain misinformation about the specs. This computer gets shipped back tomorrow. Acer's websites are inaccurate, at best. Their support personnel seem to be unaware of what's going on, and an email to their e-commerce department to report the inaccuracies on their website was ineffective, with no response and no corrections to their website. With issues like these, I have no faith in the products they're selling. I'm leaving a 1 star rating because this website will not accept no stars. Next stop, *****