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Business Profile

Credit Union

Texell Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Texell Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texell Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never lived at address they have connected to my name

      Business Response

      Date: 11/17/2022

      This complaint is currently under review by management. 

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never gave us a copy of the paperwork that said they could keep the ****** of my car for another loan after my car was paid off they even gave us the title to my other car when we traded it in. The loan had nothing to do with the car.

      Business Response

      Date: 08/18/2022

      Texell will investigate this matter and provide a response as soon as possible. 

    • Initial Complaint

      Date:05/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************** | Mortgage ***************** # ****** Texell Credit Union **************************************************** Office: ************ Fax: ************ I filed a home equity application and texell pulled my credit report. After applying I immediately and promptly provided all the required documentation. I waited for weeks to hear from them, even contacting the mortgage officer with no reply. I first tried contacting her on 5/6/22 and head absolutely nothing back. In her VERY FIRST and ONLY communication to me, This mortgage officer stated that my debt to income ratio was too high and denied my application without giving me an option to pay down or consolidate debt in order to qualify for the loan. She did not respond to any of my subsequent emails when I asked why I was denied without working with me on any options. This credit pull caused a decrease in my credit score. They need to provide additional options or remove the credit inquiry. I understand that mortgage officers are busy right now but thats no excuse for sub par service.

      Business Response

      Date: 06/02/2022

       We attempted to contact member to review application. Member declined assistance.

    Texell Credit Union is NOT a BBB Accredited Business.

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