Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don Ringler Toyota is also Don Ringler Chevrolet both are owner by the same person and they sit side by side on the lot....just to make things clearer my concern/complaint is with Don Ringler Chevrolet(*** ********************** ****** I paid them $450 to have my car sent to their dealership from the Chevrolet Kentucky factorty. Upon taking delivery of my car I was approached by a woman who said she was the media relation person for the dealership. She asked me if she could take photo's of my car and post them on *** **********************s websites I said no I do not want my car posted on the internet for personal reason. A couple of days later I said to myself I better check to make sure my car is not on the internet, to my surprise there was my car posted on their page for all to see and comment on. So I took photo's of my car posted on *** **********************s instagram page to show the owner what had taken place in violating my privacy and exposing my car to the world for unwanted comments, ridicule and the like. We value our privacy and We are entitled to have that privilege, it is our right as a consumer. That being said I wrote a letter to Mr. ********************** but was never contacted by him, instead someone said he was calling me because Mr. ********************** was out of town. And I never heard from anyone again. You have violated me and my family's privacy and subjected us to unwanted attention. We are seeking our $450 back for this violation. We don't need this kind of attention from anyone. They have no right to post anything about me or my family to the public with out our permission or our consent. If we need to seek counsel we are prepared to do so. I did not pay them $450 for them to put my private vehicle online for everyone to see, and your liability is regardless and sustained even if the person no longer works there or works for you. It does not resolve you of the liability of doing such a thing. This is part one(1) of a two(2) part concern/complaint, there isn't enough space to put part two(2) with this one

  Business Response

  Date: 06/20/2024

  Customer purchased a Corvette from a different car dealership (not our dealership) and had it shipped to us for pre-delivery inspection, prep, final delivery, etc, which Chevrolet calls a "courtesy delivery," for which a fee is associated.  Typically, the selling dealer would pay this fee since we are performing their delivery duties, but it seems that they declined.  The typical fee for this on a Corvette would be $1,000, however, after multiple requests from the purchaser, we provided the service for a discounted rate of $450.  Customer purchased a non-GM, aftermarket spoiler from another party and asked us to install, as well as install paint protection film.  Unrelated to our delivery, the aftermarket spoiler was delayed extensively, so we stored the vehicle on our premises for several weeks (perhaps over a month) at no charge and kept the vehicle wrapped in its original shipping wrap on our premises.  During that time period, our social media manager took a 10 second video of the car (still in the wrap), and posted it to our Instagram account.  This video does not include any specific information about the car, other than the colors, and does not provide any information about the customer, as is insinuated in the complaint.  The video received twenty-three "likes" and one positive comment.
  
  After seeing this review/complaint, we have left the video online so that it may be viewed by BBB if necessary, however we will gladly remove the video.  Link is: ****************************************
  
  Customer also states in ******************** complaint that we exposed his car to the world, he values his privacy, does not want attention and he feels that we violated him by posting "about [him and his] family to the public."  We did not include any customer information in the post.  Furthermore, it appears that the customer is in fact comfortable sharing information about his vehicle, credit score, license plate numbers and other items by posting them on his two public ******** accounts and LinkedIn account.  His posts include pictures of the vehicle at our dealership, with the car in the same wrapped condition as our post, as well as his home and other locations.  Again, this is all shared publicly.  We feel the customer is using the dealership's post of a vehicle that was in our possession, prior to his taking delivery (typical for a dealership), as an avenue to try to recoup a fee that he paid for which a service was performed.  We attempt to satisfy all customers in all circumstances and we have no issue removing the video, but we feel the way he is portraying the circumstances is inaccurate.

  
  Below are links to where the customer has posted the same vehicle publicly, and screenshots are attached.  
  **********************************
  ***************************************
  ***************************************************

  Again, we will gladly remove this video, if the customer would like, and are happy to discuss a resolution with him regarding whatever his other complaint may be that he references.  There have been numerous other dealings with this customer during this process in which we have extended the utmost effort in an attempt to satisfy the customer, however, this does not appear to be attainable.  We do not feel that we owe the customer any funds, however, we are willing to consider a refund if he agrees to allow this to be the conclusion of our relationship.
  
  We will reach out to the customer to attempt to bring this to closure.  Again, this vehicle was not purchased from our dealership, it was shipped to us for delivery and during this process we have done more to attempt to satisfy this customer of another dealership than we care to add to this response.  This process has taken an excessive amount of our team members' time that could have been better utilized taking care of customers of our dealership.

  Customer Answer

  Date: 06/26/2024

  Complaint: 21873245
  
  I am rejecting this response because:

  Don **********************, once I have received my refund or proof it has been initiated for the *** ($899) and the Delivery Fee($450) by check (I can pick it up or they can mail it to my home). I will accept the business's response by Don ********************** and I will agree to make this the conclusion of our relationship and I will advise **************** I am satisfied, and I will close the case.

  This is about the Paint Protection Film(***) installed on my car at Don Ringler Chevrolet. To be clear this is not about Toyota but it's about Chevrolet. I paid them in advance to install *** on my new car before I took delivery of the car and they did but upon doing so it was not a good job that I received it was terrible. I was told before the installation that there would be bubbles in the *** due to the nature of the material being used and I was ok with that because I had already had *** done to my other cars. Upon taking delivery of the car, I took the car home and notice that the *** didn't look right. So the next day I advised the service ***** of my concerns and they said they would address it the next time I came to the dealership and I was ok with that because the service ***** was going to install the spoiler which I had paid them to install in advance also. So the next week I had an appointment to have the spoiler installed and took the car to the dealer to install the spoiler, a new exhaust and to address the *** problem. I asked the service ***** how long would they need to keep the car to finish the 3 things that needed to be done (the Spoiler, Exhaust and *** problem) the service ***** said give us a day or two to get everything done and I was ok with that because I have other carsI can drive. The next afternoon I was told that my car was ready for pick up but they could not install the exhaust because it only had 1 actuator and the new one had 3. I already knew this but I didn't press the issue and left the dealer with my car. The next day I looked to see if the *** was replaced and it was not. So I took it to *********** they told me the reason the ***(Paint Protection Film) looked so bad was because whoever installed it let dirt, dust & trash get under the *** while it was being installed(my need paint correction applied to fix it). They told me it has to be installed in an airtight environment. Must see in person. Please refer to complaint 1 for outcome of the letter to owner. 
  

  
  

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 06/28/2024

  A release has been prepared and a check written.  This will be at the managers' desk at the Chevrolet showroom for customer to come sign and receive check at his convenience.  Thank you

  Customer Answer

  Date: 06/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

   

  PS: I have reached a resolution with the Dealership and I am satisfied with our agreement. I agree to close this case.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2023 I signed a contract with Don Ringler Chevrolet to purchase a new **** Chevrolet Silverado 3500HD. Included in the purchase was a $21.00 fee for "license and/or registration fee." A paper temporary tag was placed on the vehicle. This tag expires January 13, ****. As of January 10, **** I have not received the registration window sticker. I emailed the Don ********************** salesman about this issue but did not receive a response. I telephoned the sales manager directly but did not receive a response. For all I know the paperwork is lost. Because the dealership is not responding to my contacts, which they did before the sale. I will raise the issue to *************** If the dealership does not follow-through on vehicle registration, then Don ********************** will be reported to the *********** Attorney. Emailed: Salesman, Friday, 5 JAN 24 Telephoned: Sales Manager, Tuesday, 9 JAN 24

  Business Response

  Date: 01/12/2024

  Thank you for your note.  Salesperson ************************* informed us that the license plates were mailed earlier this week.  He should have been in contact with you when the plates arrived.  **** or a sales manager will be in contact shortly to provide another temporary tag until the plates have arrived at your home.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car on 8/2/23 to fix the electrical and message center in my ***** Traverse. The car was supposed to be ready on 8/18/23 and went and could not drive the car due to excessive heat coming out of the ** unit what was not suppose to be touched. 2 weeks they had my car and still not fixed. They were suppose to call me on 8/21 and have yet to receive a call about my car, they have not answered any of my messages. Today is 8/23, which will make 3 weeks they have had my car and still not fixed. For the resolution, I need my car fixed for the initial repairs that was needed and my ** unit that they broke because that was already fixed prior to me bringing it in. They should of never touched it!! I need someone to return my calls asap to provide me when i can pick up my car when they have fixed everything. Next week will be a whole month without having my car

  Business Response

  Date: 08/24/2023

  We apologize for the inconvenience and understand the customer plans to pick up their vehicle today.

  Customer had done an A/C replacement a few days prior to bringing us the vehicle with three unrelated concerns. The ** was most likely fully charged when customer dropped off vehicle, but was empty when customer came to pick it up because the previous ** repairs, not by our dealership, were not completed properly.

  Customer's concerns when bringing vehicle to us were:  headlamps not bright enough, dash lights too dim, rear blower motor inoperative. 
  Diagnosed headlamp replacement, light sensor for dash replacement and rear blower motor replacement. Parts were ordered, delayed in transit and took about 5 days to arrive.
  Vehicle was ready for pick-up 8/18 at closing time. Customer picked-up, drove thru the parking lot, returned immediately saying that the A/C was blowing warm. (see note above about previous ** replacement, unrelated to customers original drop off concern).

  We informed them that we had not done anything that was related to the A/C. We asked them if they wanted to leave the vehicle, we would check it out Monday and get them a diagnosis at no charge to them.
  
  Monday, we did not get a chance to look at until late in the day. The customer's husband and brother were informed of this, and we are certainly apologetic for this delay as well. Tuesday we finally found all the leaks later in the day. Service advisor spoke to customer and let her know we were getting the estimate together, gave estimate to customer on Wednesday and repairs were declined. It is our understanding that customer is picking up vehicle this morning (Thursday).  It is our understanding that customer has acknowledged that all concerns that were relayed to us at drop off have been addressed and resolved.

  Customer Answer

  Date: 08/24/2023

  Complaint: 20511588
  
  I am rejecting this response because: when we went to pick up the car and the ** was blowing heat, which it was not doing that when we dropped off the car, the dealership tried to say the freon leaked out. I am asking how would you know that when they were only suppose to fix the rear ** which they did and put a blower mechanism. If they found something wrong with my **, then I should of been contacted and informed of the additional issues and I would of went back to the previous merchant. I will be picking up my car and hopefully the original issues are fixed probably as I spent $2700 for them to keep my car for almost a month. This has been a nightmare
  
  Regards,
  
  *************************

  Business Response

  Date: 08/24/2023

  Thank you.  The original issues that the vehicle was brought to us to have addressed have been addressed and remedied.  The front ** was not an original concern when the vehicle was brought to us.  After we were notified that the front ** was blowing hot air, we inspected the vehicle and found that the other merchant had not completed the ** repair properly a few days prior.  We did not charge for this diagnosis and offered a remedy, which was declined.  As mentioned in previous response, we diagnosed the cause of the original concerns, ordered parts, installed parts and had the items that were brought to our attention addressed by the 18th.  We apologize for wait time on this, as it took some time to receive the parts and install.  It is our opinion that the additional issues which caused the additional wait time from the 18th - 23rd were caused by an improper ** repair done a few days prior to the vehicle being brought to us.  We will be glad to give the customer more insight into this at the time customer picks up their vehicle.

  Customer Answer

  Date: 08/24/2023

  Complaint: 20511588
  
  I am rejecting this response because why would you keep the car for 2 weeks if the issues was caused by a previous merchant, which no one called to inform us  prior to us picking up the car the 1st time. If we were contacted when the issue was presumably found, we could of made a decision to have the car picked up and take it back to the merchant who we paid. Therefore, keeping the car for almost a month is still negligent on your part and the fact you could not provide any answers until you received a call from BBB. Then that's when you wanted to reach out to us.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2020 Camaro 1SS with the 1LE track package in September of 2020. We purchased the vehicle new from ******** Cheverolet in **************. The vehicle currently has ****** miles on it. It is cared for like a baby. (This is not my first Camaro. In total I have been the owner of 5 ******'s. ****, ****, ****, **** SS, and now the 2020 SS. They were all purchased new, not used.) ALL OF THEM. I still own the **** SS.) My complaint is about the year model 2020. It has had a slight vibration in the steering since the day I drove it home from the dealership. The vibration was so tiny that I really just ignored it. This is a track car from the factory, so I figured this was due to the extremely stiff suspension. Well, the vibration in the steering has increased to the point where it could no longer be ignored. I scheduled an appointment with Don Ringler Chevrolet in Temple, ** and the end result was WARPED ROTORS. This is absolutely ridiculous! This vehicle came with Brembo Race Brakes!!!! Are you kidding me?? I have never driven the vehicle on a racetrack or drag strip. I do not drive at high speeds or use my brakes hard. I asked if there was a possibility that the rotors could be defective, and the answer was no. I feel like I have been trampled on. I feel like there should be more to it than a simple, " no, were sorry it's a wear and tear item." This is a 50,000-dollar vehicle with ***** dollars' worth of brake damage at ****** miles. ***** are no signs of abuse to this vehicle. I need resolution from ************** (Chevrolet)

  Business Response

  Date: 06/13/2023

  Our service manager has discussed this matter with the customer and has explained ************** warranty on brakes/rotors.  Because brakes and rotors are wear items, they are considered maintenance items, and are covered by GM for ***** miles.  Rotors may become warped due to many factors, many which do not necessarily have to do with hard driving or abuse.  Foreign objects, foreign substances (like tire shine) and even water from car washes being sprayed on hot rotors may cause warping.  We are not saying those are the causes, but those are some examples of how rotors may become warped over time.

  Our recommendation would be to have the rotors resurfaced or replaced and we would like to offer a discount on this service.  We will have our service manager reach out to the customer to review this option.  We have also offered to purchase the vehicle.

  Thank you