Business ProfileforClockwise Plumbing

Clockwise Plumbing accepted an order from Choice Home Warranty to replace my water heater. On, March 14, 2024, before it was installed, we noticed that it was dented and asked them for one that was not damaged. They took it back to their supplier and got one without dents. Then, while installing the second one, they dented it worse than the first one. We called the owner of Clockwise Plumbing and he refused to replace the second one saying 1) that he struggles to find people that can install them without denting them and 2) he said that he doesnt make enough money on the home warranty jobs. We asked that he refund a portion of the $877 of our out-of-pocket expenses that we paid to him (which was in addition to the $1,200 that CHW paid him). He refused any type of refund to us for accepting the subpar workmanship. All the while, there is no way for anyone to know if there will be any long-term impact of denting it. Then, as part of the process, the City of ************ is required to inspect the installation. The City refused to come out until Clockwise resolved some outstanding issues they had with other customers. It took seven days before The City was satisfied with Clockwises other jobs and was willing to schedule a time to inspect ours. All the while we had to live in a house with a gas water heater that had not been inspected for leaking gas or water.