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Business Profile

Building Materials

Red River Lumber, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Red River Lumber, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Red River Lumber, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a deposit for doors which not all of them have arrived. For several months since my deposit I’ve reached out to the employees at the design center for updates only to be lied to about estimated arrival dates. I’ve requested the manager and owner on several occasions and threatened a refund only to be told either my doors had arrived or where on their way. I’ve even had to show up in person before to confront them despite me being patient and understanding. The associates have continued to lied and forced me to chase them down for updates multiple times. It’s been 7 months!

      Business Response

      Date: 04/22/2023

      Tell us wThe customer initially ordered two door slabs and a double door unit on 9/10/22.  In January when our installer was on-site to install, they decided to re-think the double door because of existing trim in the house that needed to be saved. 

      The installer offered to build a door unit on-site in order accommodate the needs of the customer. They agreed and in January we ordered new slabs and parts in order for our installer to do the work.  The parts were solid core slabs which had extended lead time.  The customer was notified on 4/4/23 that the parts arrived at the store.  The installer was also notified.  Our installer communicated with the customer and it was agreed that installation would occur on or around 5/1/23.  

      Following the notification from the BBB, a member of our team contacted the customer on 4/19/23.  The customer stated on the phone that they did not want a refund but instead wanted to proceed with the install.
      hy here...

      Business Response

      Date: 04/22/2023

      More Information...The customer initially ordered two door slabs and a double door unit on 9/10/22.  In January when our installer was on-site to install, they decided to re-think the double door because of existing trim in the house that needed to be saved. 

      The installer offered to build a door unit on-site in order accommodate the needs of the customer. They agreed and in January we ordered new slabs and parts in order for our installer to do the work.  The parts were solid core slabs which had extended lead time.  The customer was notified on 4/4/23 that the parts arrived at the store.  The installer was also notified.  Our installer communicated with the customer and it was agreed that installation would occur on or around 5/1/23.  

      Following the notification from the BBB, a member of our team contacted the customer on 4/19/23.  The customer stated on the phone that they did not want a refund but instead wanted to proceed with the install.

    Red River Lumber, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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