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Complaint Details
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Initial Complaint
03/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My wife and I got into a contract with ocean canyon properties. Every time we went and stayed at the site closest to home we were unhappy. We were promised things that wasn't aloud. We get looked at and talked at funny because we don't "fit" the mold of the rest of the members. We have not used our membership in sometime now. I have moved away for a job and we no longer own a camper. I want to cancel this and we have been told we are in it for life.Business response
03/21/2023
With many missed calls on both ends, We finally connected with her, and she wants to cancel her membership. I let her know that she is past her rescission and not able to cancel and that they signed a contract for a period of 10 years which will expire 11-19-2031, she then asked to revert to her original membership and since she signed a new contract, she is bound to the new contract. She was not happy with my answers and said she would get an attorney and hung up on me.
Initial Complaint
01/25/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
We purchased the membership and was told we could sell it at anytime. We were excited to purchase. But I got laid off and the salesperson told us to our face that we could sell it at anytime. I called and they said you have to PAY IT FULL. To be able to sell it. We truly feel lied to. It's a timeshare scam no matter how you look at it. We truly were trying to be honest and ask to get out of contract. We can't afford it no longer due to our finances. But you should not lie to your customers just to get them to sign on the doted line. They told me today 1/25/23 to pay it off in full then I can sell it. If I could afford to pay it off in full I wouldn't need to sell It. There sales people lie to get contracts signed and we fell lied to and used.Business response
02/23/2023
Business Response /* (1000, 8, 2023/02/13) */ I sent this complaint to Our VP of Sales and he has called 2 times and left voicemails and has not received a call back. ******* *** Vice President, Member Services Manager Ocean Canyon Resorts Consumer Response /* (3000, 10, 2023/02/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not calling my cell. My name is ******** **** and they have not contacted me nor left a voice mail or a text as of 2/14/23.Initial Complaint
01/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We wish to be relinquished from our timeshare with Ocean Canyon Properties. We have been reaching out and have been told there's no possible way to get out of this. We truly can't believe there's nothing that can be worked out to get this done, especially considering what we've experienced as owners. We are paying far too much for the value they provide. The grounds were not updated during our last visit; the property has more broken pieces of furniture than whole. The bathrooms are another issue entirely. All the drains are clogged, go uncleaned and smell, and are infested with pests. Why are we paying so much if this is where our money is going? Much of the information that sold us on this purchase was inaccurate. They made false promises and provided us with a plethora of misleading information. During the presentation we were informed that this was a membership and that there were sister resort RV locations that could be used with Good Sam. That was untrue. Additionally, we were told members were not allowed to stay longer than 21 days, however, we heard of members living there. We need someone to reach out to us about canceling this timeshare because we have no interest in vacationing somewhere dirty and falling apart.Business response
03/10/2023
Business Response /* (1000, 8, 2023/02/03) */ The sale date was 09-20-2019 and they used the resorts until 07/21/2020 at which time they became past due and quit making payments.Initial Complaint
05/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After evaluating the lack of responses from Ocean Canyon, we would like to take this time to request that Ocean Canyon either confirms or denies the cancellation for contract # ******** We have been sending documents that require a response to Ocean Canyon. To this date we have not received a single response. Due to lack of response, we are assuming we have been cancelled out of our timeshare ownership from Ocean Canyon and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of our request to form a mutual agreement from our timeshare referenced under contract # ********Business response
06/22/2022
Business Response /* (1000, 5, 2022/06/09) */ I mailed him a termination release on 01/21/2022 and he let me know that he was not going to sign. I called him again on 06-01-2022, could not leave a message, as his voice mail was not set up, so I sent him an email. I did not receive a response, so I called him again today and he let me know that he was with his wife in the hospital when I called. I did let him know that his membership was cancelled and ask him to contact you and let you know that his issue was resolved. I also questioned him for stating that he has never received a response from us, and he said that it was not the response he wanted. He stated that he would let you know that the issue was resolved. You should be hearing from him today. ******* *** Vice President, Member Services ManagerInitial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to listen to a sales pitch at Abita Springs RV Resort - Ocean Canyon Properties in November 2021. We were told that we would have 2 years interest free to pay it off when we signed up. So, we went head and did it. When I got the card in, it only has 6 months interest free on it. Which has $8000.00 on it b/c they said we need to put half down. That's what we thought the credit card was supposed to be. So, we put the rest of $6000.00 on another credit card b/c the salesperson said we would get the annual maintenance fees waived for the first year. I have been calling since I got the credit card in the mail at the 1st of December and found out it was only 6 months vs 2 yrs interest free. I would have never signed up for it if I knew this. I didn't want go into debt over camping. I received a call back finally on Saturday, January 1, 2022 saying that he would check into it and get back to me on Wednesday b/c they had been off for holidays. Well, I received a call back on Thursday, January 6, 2022 about my issues. He told me that the 2 yrs interest free was for in house financing and not for the credit card I received. Also, told me how good of a deal I got and I could merge this with my camper bill and save money. He said that he would speak with the man who does the sales pitch about him not telling us everything. Didn't care that I was mad or upset that I was lied to during their sales pitch. I will never recommend this camp resort to anyone. To me, it's like they don't care about their customers that they only worried about getting in $14,000.00 from people and $600 for annual maintenance fees from customers. I feel that I was had. I feel that I was lied too. I believe it was like he wasn't hearing anything that I had to say to him today about this matter.Business response
01/31/2022
Business Response /* (1000, 5, 2022/01/13) */ I called this member and worked out a solution, she should be letting you know that this issue was resolved. Consumer Response /* (2000, 7, 2022/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) OCP representative contacted us to make every effort to put in place the offer we thought we were getting from the beginning. The representative went above and beyond to ensure we were fixed up and satisfied. The information was just miscommunication/misunderstanding over the large amount of information and they made it RIGHT. THANK YOU
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Customer Complaints Summary
26 total complaints in the last 3 years.
11 complaints closed in the last 12 months.