ComplaintsforTriple Crown Moving & Storage LLC
Moving and Storage Companies
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My items were picked up for moving from Mt. Juliet, TN to Pueblo, CO on June 23, 2022. The first available date to deliver was July 7th, 2022. The delivery was finally made on September 5, 2022. The contract stipulated if the carrier was more than 30 business days past the first delivery date, we would receive a refund of $20.00 for everyday past. Every time we ask about the paperwork needed to initiate the refund; we are assured it is coming soon. We have yet to receive the paperwork and have been asking since September 5, 2022.Initial Complaint
08/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The date of these trans actions are as occurred. Starting on March 16th 2021 I started looking for a moving company, TOP COUNTRY MOVERS contacted me, with a quote $1487 to start and a final quote on count of my things on moving day, and I went with them, smooth talker Connor offered discounts and top care of my items, $12,290.12 later my things have not been all given back to me or delivered. I have emailed, called and even sent messages to the delivery guy who brought most of my things but not all. But I don't get responses from the emails of the phone messages. Jessica who on occasion answers the phone blows you off with the BS that she has to talk to he warehouse manager but I never hear from them again. At one point I called once a week to get to someone but to no avail. Then I got a text message about filing a claim for my things, that was two weeks ago and I haven't heard anything still. This place is a scam, they will break your things but demand payment before they release them. Horrible company, bad communication, hidden fees, because I was not told how much it would be for them to hold my things until I moved, which also caused the price to sky rocket. They got all of their money but I still don't have of my things that I entrusted to them, and not compensation has been offered. As of today still have not heard from the claims company about my case. I have pictures of my damaged items and a list of still missing things. Tried to charge me for the stairs that led to my new apartment but the guy who picked up my things (lucky for me) didn't complete that form, and I have all of the documentation from the initial pick up. Don't trust these people, you won't get your stuff back right and they will charge you fees that they will inform you about later. Scam artist for sure.Initial Complaint
08/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
When we received our items from Triple Crown Moving and Storage on July 21, 2022, we were informed by the delivery van driver that our La-Z Boy leather loveseat with center console had been left off of the load and "would be delivered later." As of today (August 11, 2022) there has been no resolution on when the delivery might occur. In addition to the loveseat, numerous other items are missing form the move: a bicycle (boxed for a move), a large framed photograph (boxed in a flat-screen TV box), a fire safety/deposit box, a step ladder, a TV table, and approximately 10 boxes containing clothing, furnishing, and household items. In addition, we received a brand new Cuisinart mixer that is not ours; we have requested a return shipment label for this from Triple Crown, but have not received the label. We would like to get our items back as soon as possible (ideally within a month). Finally, a number of our received items were damaged by the move, including an antique wooden and upholstered dining chair, an under-desk storage cart and a desk slide-out keyboard tray.Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hi, I hired a mover and it turned out they were just a broker for Triple Crown Moving or Triple Crown Movers (I think they are using the name of a legitimate business to avoid people finding them). They got to my home and I had all kinds of issues so I wouldn't pay fully. I tried and tried to reach them but had a lot issues. I finally did get a call from Vilma and she told me the total amount and I agreed to send a cashiers check n(just to get this over with). I got the cashiers check and texted Vilma a photo of the front and back. That was 5 days ago and now they won't return calls or texts. I literally have what was in my trunk and that's it - they have everything of mine. Everything. I am not sure why they won't return calls or texts. I don't know what to do to get my belongings?Initial Complaint
08/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have worked with Triple Crown and Moving Stoarge LLC to conduct a move from San Antonio TX to Baton rouge LA on 30th June 2022. The company didn't provide me with an estimated timeline, while told me verbally that usually, it will take 7-14 days to deliver the items. Now after 21 business days( 1 Month ) I have not received any of my belongings from these movers, No one is picking up the call nor responding to my emails. No one ever contacts me with the status update with this move. Only the Broker (**********************************) who engaged this company for the move gave me false information and every day they have something new to say. I believe this is a fraud case of violating the contract by not providing the items within 21 business days. No one even cares to provide an update. I have no clue if I ever will receive my belongings from this mover. Requesting BBB's help to solicit this matter and help me to get back my stuff as soon as possible, Thank you! Please note: I didn't include this mover, ********************************** is the broker company I worked with and they involved this mover for the move. When I asked for an explanation from ****** transport they told me to work with Triple Crown LLC which is not responding to email/text/calls at all. I am attaching both companies' documents herewith for your kind perusal. Thank you!Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Triple Crown was the contractor that moved my household items from TN to GA. The contract was to deliver my goods within 14 days at the maximum (going distance of 638 miles and they told me a week). They picked up on 5/22 and did not deliver until 6/10. There were also upcharges that made my estimate grow over a third in size. My items arrived damaged. I attempted to file a claim but they no longer have a website (myprofessionalmover.com). The middle man, All Coast Moving Group, who sold me the job and estimated it low-ball and then blatantly would put me on hold and then hang up on me each time I called for status updates, indicate they cannot be pursued for claims. So Triple Crown (and All Coast) are in breach of contract, they delivered my goods damaged and irreparable, and they refuse to make me whole and make right. I have filed a complaint with the FMCSA as well today. I would like damages paid for my damaged items (approx, $1K). I would love reimbursement for items I had to buy (approximately $500) while I waited on delivery that went past its due date. I would like approximately $1500 reimbursement - will need to dig up receipts for my hutch, cat stand and broken serving platter and my shop vac which was missing.Initial Complaint
03/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired a broker to move my belongings. Homesafe Transit, DOT#XXXXXXX, MC# XXXXXXX. I paid Homesafe Transit $1,134. They hired Triple Crown Storage and Moving DOT#XXXXXXX, MC# XXXXXX. Triple Crown picked up my belongings on 02/22/22, I paid them $600.00. The delivery date was supposed to be 03/05. I called Homesafe Transit on 03/03 through 03/08 to get an update on the delivery since i had not received my belongings. Each day I was advised they could not reach the carrier and I would receive a call back. I did not receive any calls back. On 03/04 I called the carrier Triple Crown direct and asked for an update. I was advised that my belongings would be on their way on Friday 03/11. This was the last date that myself or the broker has heard from the carrier. They no longer answer their phone, and the broker is not offering any help. I still do not have my belongings, and it will be 30 business days since they picked them on 4/4. I would just like to receive my belongings. I am sitting in an empty apartment with a 14year old.Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Late October 2021 I got a quote from Raymond Williams with Triple Crown Moving & Storage LLC. He quoted $2,511.83 (job # XXXXXXX) for a 3-bedroom house, garage and a very heavy safe to move me from **** ****** Dr., Pflugerville, Texas XXXXX to Lubbock Texas. I sold my Pflugerville house and had to be out by Nov 4th, 2021. (I have attached a letter with all information.) These are all the people I have spoken to: Triple Crown Moving and Storage **** Main St, Suite XXX-XXX The Colony TX XXXXX Phone: XXX XXX XXXX DOT #: XXXXXXX MC #: XXXXXX Registration: XXXXXXXXXC Raymond ******** XXX XXX XXXX ******* Sales Manager Triple Crown Moving and Storage XXX XXX XXXX Ext. **** *******@yourmovequote.com http://www.myprofessionalmover.com (myprofessionalmover.com) Jessica C. (Triple Crown) *******@triplecrownmoving.net (XXX) XXX-XXXX Todd ******** MS Chief Deputy Constable Precinct 2 Denton County, Texas Office: XXX-XXX-XXXXFax XXX-XXX-XXXX http://constable2.dentoncounty.com *****************************Initial Complaint
01/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Triple Crown was subcontracted through a moving company called **********************. They showed up two days late to pick up my stuff from Austin, Texas, told me my things will be in Minneapolis, Minnesota in 2-14 days. That was on January 2nd and today is January 24th, and I STILL do not have my stuff or heard from anyone with the company. No one can tell me where my stuff is or when it will get to me.Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of move: 8/9/2021 Date of delivery: 9/2/2021 Triple Crown Moving company picked up and packed my belonging on 8/9/2021 with 3 men working to haul everything into the vehicle, I was told that it would take 14 days to deliver which it took 18 days to delivery with only 1 guy moving me in. This man could not park his truck into the loading dock to move and had unload from his truck, lift onto the a 4 foot platform to put it on a dolly to bring it to the service elevator. The time frame was 5-8, he did not finish his job until 9:30, making me late for my flight that night. He unpacked the big items (ie, tv, mirror) which were packed by the moving company. He indicated while unpacking that hopefully nothing is damaged because it was not bubble wrapped. At initial glance it didn't show issues besides a piece missing from my shelving. After plugging things in I saw that my TV had been dropped and mirror shattered at the corner. The company also did not answer/return my calls until the mover called them when arriving at my house. They are not willing to take responsibility for the damaged items nor the additional time it took to move my stuff which they kept saying they didn't have drivers going that way which makes me think they didn't have the staff to move me in the first place and just took my stuff to take the job and put it in their storage in Dallas for 2 weeks ( 3 hours from Austin (the pick up location) moving to Atlanta, Ga). I also experienced a very rude adjustment person that was supposed assess my items and make sure everything was accounted for. He made me feel not only disrespected but rushed me off the phone as well as called the movers of triple crown moving dumb.
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Customer Complaints Summary
12 total complaints in the last 3 years.
0 complaints closed in the last 12 months.