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Business Profile

Apartments

Green Tree Place Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon moving into my apartment at green tree place on 05/24/2022 I was first given false information on the monthly rent costs. I started out paying 1,248 dollars and was told I needed to rent a washer and dryer for my unit!! I was appalled to find out I had no washer and dryer for the amount I was paying and this was NOT stated to me that the unit would have no washer and dryer. After a few months of paying rent my last and final rent(which I just could not afford anymore) was 1,495.00 when asking why my rent increased by hundreds Natalie the receptionist proceeded to tell me “yeah that’s how it goes. I work here for my apartment” and was directed to talk to the owner. This was even more of a spiral downward. There was no card she gave me to contact corporate NOR the owner of the complex. After speaking with her and letting her know my situation that I was NOT going to be able to afford the apartment anymore due to the increase she then tells me I did not give her proper notice!! This apartment was breaking me and I was not working as many hours. The apartment now tells me I owe them 4800. I nicely emailed them in regards to this stating I would make payments and I then was told only if I pay 20% right this instance or I’d be taken to collection on 12/04/2022!! After I explained to her my situation and wasn’t even fighting the complex on making payments I just could not afford 880 dollars right now. I’m complaining due to this apartments lack of empathy. My daughter and I are living in Tennessee with my sister in a living room while I try and find a job and willing to give me 40 hours with pay increase! I was not against making any payments! But now I’m floored at the amount of time I was given before I get sent to collections! I shouldn’t get sent to ANY collections if I’m offering the complex SOME kind of payment for leaving due to my financial situation. I would’ve been in the street if I wouldn’t have moved out! This disgusting and unsanitary complex is so sad

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