Business ProfileforLGI Homes

Extremely Disappointed with LGI Homes - Unresolved Issues and Poor Service I recently closed on a home with LGI Homes and have been extremely disappointed with their service. During the walkthrough with an LGI representative, we identified several issues that needed fixing. They signed a document acknowledging these problems and promising to fix them. However, despite my persistent monthly requests, these issues remain unresolved. Multiple attempts were made by LGI to address the problems, including sending the builder and various "painters." Unfortunately, these visits were largely ineffective, as they merely painted over the issues without actually fixing them. Most recently, they sent a so-called painter who not only failed to fix the problems but also caused additional damage to my home. When I asked about sending a professional painter to properly address the issues, I was told it was too late because I had supposedly waited too long to get them fixed. This claim is absurd, considering I provided them access to my home for the first two months after closing and have been consistently asking for repairs ever since. Now, they are unfairly accusing me of causing the damage myself, despite their initial acknowledgment that the issues were caused by their installer. It’s incredibly frustrating and unacceptable that a company that prides itself on building new homes can deliver such poor quality and service. My experience with LGI Homes has been nothing short of a nightmare, and I strongly advise potential buyers to beware of their unfulfilled promises and lack of accountability

Mr. *******, we are disappointed that you have been unsatisfied with your warranty experience. We see in the warranty portal that our team has worked through several items with you, and at the end of 2023 ran into some trouble communicating with you that caused a delay in work. We see that you recently submitted some claims, and our team has been working through those with you.