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Business Profile

Air Conditioning Repair

Deep Blue Comfort Systems

This business is NOT BBB Accredited.

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1

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Review Details

  • Mark E

    Date: 10/06/2024

    This business failed to properly design, install and commission the HVAC system in my new construction home (purchased in 2020). The system is a single split system with three zones controlled by actuated dampers. System deficiencies include no splash guard installed, zone bleed rate not configured, no barometric damper to relieve pressure buildup during low-flow operation, line set undersized for installed length, wrong diameter insulation was used on line set (1" vs. 7/8") causing liquid to fill insulation annular space, the furnace was not installed properly on its stands, the slope of the evaporator box and plenum were incorrect, and overall the quality of the split system hardware was poor. The system deficiencies caused performance and reliability issues which caused two compressor failures, a capacitor failure, and liquid accumulation inside the evaporator box which rusted holes in the evaporator box itself causing water to drain from the bottom of the evaporator box into the emergency pan during normal operation. Please note that the primary drain line was properly maintained and never malfunctioned. I attempted to address my concerns with the business via dozens of emails and phone calls. This included damage that the business caused to the condenser unit during one of the warranty service calls. The business refused to investigate under warranty claim and eventually resorted to name calling. The business only expressed an interest to investigate after I advised the business that I had hired another HVAC company to inspect the system. To compensate me for the cost of this inspection, the business offered to perform two seasonal checkups on the system at no cost to me, but made no attempt to identify nor rectify any of the system deficiencies. I believe this speaks to the lack of expertise within the business to design, install and commission HVAC systems of this nature. I ultimately made the decision to replace the entire system.

Deep Blue Comfort Systems is NOT a BBB Accredited Business.

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