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Business Profile

Gymnasium Equipment

Walking Belts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Walking belts sent me a defective treadmill belt which they refused to refund. They knowingly sell defective products and then refuse to replace or refund the purchase. This is a shady, unethical, fraudulent company that provides horrible customer service. Someone is going to get hurt using one of their defective belts. These belts are not lubricated as stated on the invoice causing a major safety issue. They have every excuse as to why it is not their fault. Bottom line they sell defective items. My purchase needs to be refunded for the defective item they sold me.

    Business Response

    Date: 08/26/2024

    Thank you for reaching out.  Please note this is not the case, the customer was provided information per our policy why the belt could not be returned.  After going back and forth with the customer regarding why the belt was not the issue, he was still authorized to return the part for a refund.  He can still return the belt if he wishes to do so and we will be happy to refund him once the belt is received at our location.

    We have attached all email conversations with the customer for you to review.

    If you have any questions, please do not hesitate to reach out to us by email at *********************************************************.

    Thank you.

     

Walking Belts is NOT a BBB Accredited Business.

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