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Find a Location

Summit Fire & Security has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSummit Fire & Security

    Burglar Alarm Systems
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/1989

    Years in Business: 49

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Proudly securing East Texans for over 45 years. Locally operated. UL Listed & UL Approved monitoring staffed 24 hours per day to take your call. Summit Fire & Security offers the full fire protection suite of services. Fire alarm, fire sprinkler, fire extinguisher, and exit lighting.  Combined with our security services, burglar alarm, camera systems and access control, we are truly your one stop shop for security.

    Products & Services

    This company installs and services (all brands) burglar and fire alarm systems, intercoms, central vacuum systems, and security camera/DVR systems for both homes and businesses, existing and new construction. Global Alarm Systems can monitor all alarm system brands.

    Business Details

    Location of This Business
    4703 DC Dr Ste 100, Tyler, TX 75701-0405
    BBB File Opened:
    5/1/1989
    Years in Business:
    49
    Business Started:
    1/1/1975
    Business Started Locally:
    1/1/1975
    Accredited Since:
    5/1/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of ECR-1618 for this business, issued by Texas Department of Insurance. The expiration date of this license is 9/19/2024.

    These agencies may include:

    Texas Department of Insurance

    333 Guadalupe / PO Box 149104

    Austin TX 78714

    (800) 578-4677

    https://www.texashealthoptions.com

    BBB records show a license number of FEL-A-8657 for this business, issued by Texas Department of Insurance. The expiration date of this license is 9/16/2025.

    These agencies may include:

    Texas Department of Insurance

    333 Guadalupe / PO Box 149104

    Austin TX 78714

    (800) 578-4677

    https://www.texashealthoptions.com

    BBB records show a license number of B15550 for this business, issued by Private Investigators and Pvt Sec. Bd.of. The expiration date of this license is 1/31/2025.

    These agencies may include:

    Private Investigators and Pvt Sec. Bd.of

    PO Box 13509 / 4930 S Congress Suite C-305

    Austin TX 78711

    (512) 424-7710

    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Matt Green, Branch Manager
    • Jeremy Souter, Project Manager
    Contact Information

    Principal

    • Mr. Donald C Green, Jr., Sales Consultant

    Customer Contact

    • Mr. Donald C Green, Jr., Sales Consultant
    • Mr. Matt Green, Branch Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Request for simple service to reset sprinkler system on 1/17/24 Was told service would be 1/19/24 No call no show on 1/19- I called end of day Monday 1/22 and was told that they were at a Nursing Home which has priority and would be there the next day.No call no show Tuesday 1/23 and Wednesday 1/24 Finally show up Thursday 1/25 at 12pm - 2pm Get a bill for $1500 in labor including "after hours" for 4 hours of work when they were there for 2 hours.I called for 6 straight weeks just simply asking for reasoning on this charge and each time was promised I would get a call back and never did.10 weeks later I told them I wanted to pay this bill today but needed to receive a call explaining this charge first: Finally I got a call from **** who told me he was the boss, I was told that they charged me overtime because their employees were working 7 days in a row-I asked them why that is the customers problem and that I would have rejected this work order if that was disclosed prior to service. I also mentioned that if they came on the initial date they promised, then I would not have been charged that fee, the gentleman **** then said I was a "Priority call" when I clearly was not since it was previously stated Nursing Homes had priority.Summit Fire in ***** handled this extremely poorly in every way and I believe this is discriminatory as I am a very young man running this business, I believe that this company was taking advantage of me based on age.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Central East Texas

    BBB Reports On

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