Complaints

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• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One year rental agreement w. Double D Rentals followed by another one year rental agreement. Rented from ******* and her daughter ********* the first year. After 5 months my motorcycle wasI vandalized. Just before the incident they mentioned ******* died. They hired a new manager *******. Nobody knew who vandalized the motorcycle. The police were notified but no arrests. The folks in the other apartment would knock on my door and take off. Right before I repaired my motorcycle two of the apartments next to me were burned down. Nothing was ever mentioned and the folks living there were apparently shelterd elswhere. Heavy smokers. Older. Nothing was mentioned to me. The apartments were repaired. Eventually the renter(s) came back after about 6 months of repair. There was always a constant intrusion problem. Would find a sink stopper missing. Small things. Someone had a key or the landlord/maintenance would go into the apartment without consent. After the M/C was vandalized the manager was asked to change the locks on the door. Nothing. After I reported the incident to the manager about litter loud music traffic. 5 months before I moved the manager asked me to sign some papers for him so they could get money from Welfare to keep rent low. Did not want problems so I consented. In March 2023 gave my notice to vacate cleaned the apartment thoroughly and moved on March 31st, The apartment was inspected by the manager on the same day. A deposit refund is due. 30 days after moving the owner/************************* denied the refund of the deposit.
  
  

  Business Response

  Date: 10/19/2023

  In regards to case #********, ******'s security deposit of $250 was not returned because the kitchen countertop was damaged. This damage was not there prior to Tenant moving in.  *********** policy, Tenant is given a MOVE-IN & MOVE-OUT INSPECTION CHECKLIST that they fill out when they move in. This allows the tenant an opportunity to document anything that could potentially be wrong with the unit, which would release them from liability at the time of move-out. The tenant is given 7 days after their move-in date to return the inspection checklist. This same checklist is then used at the time the move-out inspection is done. Tenant did turn in the checklist, and aside from minor scratches, no damages were noted at the time of move-in. Upon moving out, ****** was only charged $200 to replace the countertop. This was only 50% of the actual cost of $400 that was required to replace the countertop (removal of old one, and labor to install new one). The tenant also accrued cleaning charges in the amount of $75. This would have brought the total charges to $275. Subtracting the amount the tenant paid in security deposit, that left a $25 balance that the tenant would be responsible for. The owner gave the tenant a $25 credit to zero out the account as a courtesy for the length of time ****** leased from us. A copy of his Security Deposit Statement was mailed to the address the tenant provided at the time of move-out, and tenants have the opportunity to contact us if there are any questions or concerns. 

  As far as the other allegations the tenant mentioned: 

  Tenant did notify us that his motorcycle was part of a hit-and-run. He was advised to make a police report since we do not have cameras on that property/parking lot. We do have a SMOKING FREE POLICY, which is part of our lease agreement; however, tenants can smoke outside of their unit or in the sitting area that is located in between the buildings. The property is not gated, and as we do not have an office onsite, we are limited as to what we can do to prevent soliciting or loitering in the parking lot area. We do have curfew hours between 9pm-6am in which tenants are asked to keep noise to a minimum. Any noise complaints that do not take place during those hours are addressed on a case-by-case basis during office hours. 

   There was a fire on that property on March 13, 2022, and we do understand that there was a lot of noise that resulted from that incident. We extended an apology to everyone at the property because the following months would be loud as we dealt with the issue.  Tenant's unit was not affected by this incident. Tenants are given 24-hours notice if someone is going to enter their unit. Additionally, tenants are provided with a Monthly Newsletter & Calendar with dates noted if someone, such as pest control services, will be entering the unit. There are a few exceptions that make it difficult to provide 24-hours notice, such as if maintenance is on a work order placed by the tenant or if there is an issue on the property and maintenance needs to enter the unit to check for potential damage to the interior of the unit. As stated on Tenant's lease agreement, no one else is given a key to the inside of the unit aside from the lease holder. However, the tenant has the right to make as many copies as they want and give them to whomever they want. Company does keep a key for emergencies and for work orders.

  The property that the tenant rented is classified as a "Low Income Property," which allows tenants who have low income or very low income to be able to afford rent given their income limitations. As part of this program, we are required to submit a yearly report to ************************. Tenant's unit was designated as such a property, and as a result of that designation, there are some forms that require the tenant's signature in order for us to be in compliance. We have nothing to do with WELFARE programs. **********'s request, a copy of all the forms he signed that day were given to him for his records. He signed them both years he leased from us.
  

  We do have documentation supporting our response and this can be provided at the tenant's request by contacting the leasing office at ************ or by email at ********************************
  

  Sincerely,
  

  Double D Rentals Management