ComplaintsforNorth East Texas Regional Mobility Authority (NETRMA)
State Government
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Complaint Details
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Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Suddenly got sent a letter of collections that stated I owed money from this company I've never heard of. They never billed me at any point in the 2 years they were charging me. Their consumer policy states that they will gather my license plate and bill me for the first payment to be processed within 30 days. They failed to do this. The policy also states they will send me an invoice and failed to do so. Thus they are going against their own written policies. I want them to contact me to solve this failure on their part to contact me appropriately. Their failure to use my license plate information to send a bill to an address I've lived in for over 12 years is their error which they need to take into account and address properly. I'm not going to pay extra for this company's errors.Business response
04/02/2024
Good Afternoon. This is not a notice from the North East Texas Regional Mobility Authority (*** RMA), rather a notice from a billing partner. Please reach out to the issuing company for assistance. The *** RMA does not have access to these records.Initial Complaint
06/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We traveled on the NETRMA-NE49-sh31e-East toll road on 3/18/2022 around 10:00 am. We have an HCTRA EZ tag, which was scanned for 3 axles and was paid from our account. The 3 axles are 2 on a ****** Frontier and 1 on a small travel trailer. We received a **** of $7.18 from NETRMA, with the trailer tag as a reference. When I called to explain we were already charged by HCTRA, I was told the trailer has to have a transponder. We have pulled our trailer all over Texas on toll roads and have never been told it has to have a transponder. In addition, the photo on the **** clearly shows our truck towing the trailer. The trailer is a single axle travel trailer that is not a motorized vehicle. We are not going to pay a toll TWICE for the same vehicle, especially when the toll we paid includes the trailer.Business response
06/20/2022
Good morning. My name is ****** and I am in the local office for Toll 49. I will be glad to research this issue; however, I will need the license plate on the **** in order to research it. Please proved the license plate that is on the **** that you received. Please send to my email: ****************************************************. Thank you.Initial Complaint
01/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was billed a Toll bill from this company which I had never heard of. The picture of the vehicle on my bill is not my car. The license plate was read wrong by their system this is not even the same brand car as mine. The picture is a **** vehicle my car is a *****. I have emailed them about this issue and there has been no responses, I have sat on hold multiple times with no answer. My license plate is *** ****. I was charged $1.62 for a toll in Tyler which I have never even visited. I was billed an additional $14.00 for a late fee while trying to contact them about these fraudulent charges. I now owe them $15.62 that I am needing to be dismissed immediately. The account number for these fraudulent charges is ********* the invoice is ************. Please do not bill me this apparent toll fee again this is fraud and a scam.Business response
01/10/2022
Contact Name and Title: ****** ******
Contact Phone: ************
Contact Email: ************************
I checked on this invoice number and the balance owed was dismissed on 1-4-22 as a miss-key. This means that the license plate was typed incorrectly Please do not hesitate to call our local office in Tyler at ************ if you have any questions.
Thank you,Initial Complaint
12/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We were billed for use of a toll road in Atlanta in October of 2021 in the amount of 6.94. We promptly paid the invoice via check through the mail so we were surprised to receive a notice of nonpayment. I verified the check was received and cashed and then called NetRMA to inquire to confirm that they had record of the payment and applied it to our account. The customer service representative confirmed receipt of payment and that no additional fees were due. Now we have received another notice of nonpayment with double late fees. We want the fees removed and the account closed as it was paid in early November 2021. We have tried to reach the company and have not had any success in speaking with a customer service rep.Business response
01/10/2022
Business Response /* (1000, 6, 2021/12/28) */ Contact Name and Title: ****** ****** Contact Phone: XXX-XXX-XXXX Contact Email: ************************ In order to assist you I need the license plate of the vehicle on the bill. Please send to my email ************************* You may also call my direct line XXX-XXX-XXXX. Thank you.Initial Complaint
12/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a Toll Bill Invoice for $3.85. Is this a scam? I was never in Texas, the picture is dark and blurred and this is not my vehicle, looks like a semi and has a hook on back. I called several times 2 different phone numbers ************ and ************ both said 85 callers ahead of you. So I emailed twice to *************************** and no response. Account # *********, Invoice #************* Date of transaction says 9/25/2021, time: 07:53:28 AM, transaction ********* location NE49-SH31E 01 Please help me get this resolved.Business response
12/28/2021
In order to assist you, please provide a phone number or give us a call at ************ between the hours of 8am and 5 pm or send me an email at ********************Business response
12/29/2021
Good morning,
All charges associated with license plate: ******* have been dismissed. This was a mis-key. New balance due is $0.00. If you have any further questions please give me a call at ************. Thank you!Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continuously get a bill in which I have already paid. I have called multiple times and the company will not acknowledge I have paid them. I have attached the bill and proof I have paid them. The proof of payment is on my bank statement under the payment "RMA Toll 09/18". I made two payments in the amount of 19.85 and 78.01. These payments do not reflect in their system. Please assistBusiness response
11/24/2021
Business Response /* (1000, 6, 2021/11/11) */ Hello. In order to assist you I will need the license plate for the bill that you are referencing. You may email it to ************************ or call my office number XXX-XXX-XXXX. I am located at our office here in Tyler.Initial Complaint
09/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We have not been on the toll road in question.Business response
09/20/2021
Business Response /* (1000, 6, 2021/09/08) */ I would more than happy to assist you. Please provide me with the license plate of the vehicle for which you received a bill. If there is an invoice number or account number that would also be helpful. Please contact me at ************************ or phone: XXX-XXX-XXXXInitial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a toll bill from NET RMA for $2.58 & suspect this is a scam as I have never been on a toll road. It shows the date of 7-20-21, time of 6:34am, transaction #XXXXXXXXX and location ********** *** I live in the suburb of **** ****** in *** ******** am retired & was home at that time. I was not driving on a toll rd & don't even know where a toll rd is located. The bill lists my vehicle license plate # ******** which is correct, but in the very dark picture the license plate is hazy & difficult to read (in fact it looks like JNG2038) & the small tail lights in the photo are vertical, whereas my tail lights are horizontal. I've tried to call ***** today 8-31-21 several times & was on hold each time, up to 27 minutes, only to finally hear a recording say their system is down, to call back later, & then they hang up. I tried calling NET RMA & was told there were 65 other people ahead of me waiting to speak to customer service. Please help me get this resolved. Thank you.Business response
09/13/2021
Business Response /* (1000, 6, 2021/09/01) */ I have checked the account and this is a miss-key which means the wrong letter was hit when the license plate was typed. I have dismissed this and you should not receive another bill. If you do or have any questions please email me at ************************ or call XXX-XXX-XXXX. Thank you. Consumer Response /* (2000, 8, 2021/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their answer which they said was a miss-key error simply because my bill was credited. I confirmed this fact after going into their website and finding there was a credit issued and no amount is outstanding now or due to be paid. However, it seems their system is faulty because it issues an incorrect bill due to 1 typographical error. Note to file: how many people including the elderly would have gone ahead and paid such a small amount, how much money is being received by the company annually on these miss-keys, and how often is this company being audited?Initial Complaint
08/31/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
An incorrect toll bill was assessed to me for a misread license plate. The first two letters are heavily blurred in the picture and misread. I live in Ohio and have never been to Texas nor driven on any Texas toll roads. The license plate shown is not an Ohio tag, and not the license number for any of my vehicles. The license number they incorrectly list is for an Ohio registered vehicle that I sold two years ago - a **** ****** ****** The tail-lights do not match this vehicle. I do not own or operate this vehicle for over two years now. I have contacted NETRMA and left them with this explanation, and they continue to bill and add late charges. the invoice number is XXXXXXXXXXXX. Please remove this toll bill and dismiss all charges.Business response
09/20/2021
Business Response /* (1000, 6, 2021/09/03) */ This was a miss-key and has been dismissed. Mr. ****** please call me at our local office if you have any questions or receive another bill. Thank you, ****** ****** XXX-XXX-XXXXInitial Complaint
08/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a bill for my Account number #XXXXXXXXXX for a texas toll charge on 4/15/2021 vehicle ******* for $2.29. After calling customer service on 7/12/2021 at 10:54 am, I opened a dispute with reference number: XXXXXXX, the representative confirmed that my car licence plate was incorrectly read, and that the toll bill corresponds to the car ******** I received a second bill, which is now past due for $3.44. Please correct this issue as I have already tried to resolve it using the appropriate channels. I DID NOT use the toll road on 4/15/2021 and this charge is not my responsibility.Business response
08/12/2021
Business Response /* (1000, 6, 2021/08/10) */ We do not find this account number in our system. This account number may be for another tolling entity. I will be happy to assist you but will need additional information. Please contact me at ************************ or call our local office in Tyler at ************* Thank you. I look forward to speaking with you. Consumer Response /* (2000, 8, 2021/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.