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Find a Location

Chema's Autos Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chema's Autos Inc.

      1634 S Vine Ave Tyler, TX 75701-3871

    • Chema's Autos Inc.

      1112 E Gentry Pkwy Tyler, TX 75702-4714

    Business ProfileforChema's Autos Inc.

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Chema's Autos Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chema's Autos Inc.

        1634 S Vine Ave Tyler, TX 75701-3871

      • Chema's Autos Inc.

        1112 E Gentry Pkwy Tyler, TX 75702-4714

      Location of This Business
      1634 S Vine Ave, Tyler, TX 75701-3871
      BBB File Opened:
      6/20/2008
      Years in Business:
      21
      Business Started:
      1/1/2003
      Business Started Locally:
      1/1/2003
      Business Incorporated:
      6/22/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Jose Maria Saucedo, Co-Owner
      Contact Information

      Principal

      • Ms. Anhai Hernandez, Co-Owner

      Customer Contact

      • Ms. Anhai Hernandez, Co-Owner
      • Mr. Jose Maria Saucedo, Co-Owner
      Additional Contact Information

      Fax Numbers

      • (903) 504-5754
        Primary Fax

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      On Tuesday February 20th 2023 I went to the location because I bought a vehicle from them. Mind you this is the second vehicle I bought from them for my personal/business the first one a 2011 Kia ******* with barely above 100k on the miles! ***** went out the same day. Then I ended up with a 2013 **** Taurus. This vehicle was a pretty decent vehicle considering. Until I had it checked out and was reported to have an electrical issue causing the windshield wipers not to work. When I was asking for a resolution, I wa so my offered to wait for their results ok the vehicle which caused me to miss work. The over all experience was up type with people of my skin complexion.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shukesha D

      1 star

      06/18/2024

      Bought an **************************** March spent $1,500 down thought that the car was in great shape when I first got the car it was water in the coolant tank did not know until the car overheated on me got the car to the shop they said it was the heater cords they fixed it for free then now its the fuel pump and the injector sensor they are charging $800 and something dollars just to pay them for fixing it plus $150 for a payment plan and $75 for a biweekly payment I was sold a lemon and if I knew something was wrong with the car I wouldve never got it they are so unprofessional at there jobs one of the ladies at the service desk got an attitude with me just for asking a simple question about the vehicle they dont want to put me in a trade in vehicle or help put me in another car

      Local BBB

      BBB Serving Central East Texas

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