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Business Profile

Major Appliance Dealers

Allstate Appliance Repair & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wed used ALLSTATE APPLIANCE REPAIR in the recent past and had been satisfied, but in December we called about a freezer that wasnt working properly. **** came, ordered a part, worked on it, and we gave him a check for $559 on December 7 2023. The freezer still isnt working and **** doesnt return our calls. Do we have any recourse? ********************* Note: I looked online and found several addresses for this business, but all with the same phone number - ************. Note #2 On looking at reports on social media from other customers , it appears that this is a pattern of doing business for him.

    Business Response

    Date: 03/20/2024

    Hello just wanted to apologize for any inconvenience for all the trouble with all this communication issues. yes I was called back from *************** regarding the refrigerator issue a couple of weeks later that they had problems again and scheduled a time to go back again and I called several times and no response from Mr. ***** **************** so I just thought i would wait for them to call me back so they called back and we set up a time for me to show up but in that timely i got sick and was out of work for 3-4 weeks because of my health so now that I'm recovered I will be more than happy to take care of the issue. ********************************* are great person's they know I wouldn't do them wrong been working for them for years and never had a problem. I wasn't aware of this situation since I didn't have time to check my emails and my messages I want to apologize once again to my customers for not reaching out to them on time. I will contact them by phone and get this settled.

Allstate Appliance Repair & Sales is NOT a BBB Accredited Business.

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