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Business Profile

Auto Repair

LateModel Restoration Supply, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 3/1/24 for $429.00 that was NEVER received, tracking number for fedx shipping says delivered but does not show the mail room for the ship to address nor was the order signed for as requested on purchase. Filed report with Fedx and was told the *** was responsible. Filed a case for missing shipment with *** and they have not provided any resolution or assistance at all. This is very upsetting please help resolve this issue with *** - we would like the item we paid for or a refund - below are the details on the order - attached is a copy of the missing shipment case filed with ***. Order #VT09958 Order Date3/1/2024 Customer #********** Invoice #******* Invoice Date3/4/2024 Ship To:*********************** *************************************************************************** Item NumberLRS-7986H50LGDescription7986H.50LG ***** HATCH LIGHT G Price $429.00

    Business Response

    Date: 06/05/2024

    Customer's package was ordered and shipped in a timely manner. ***** provides pictures of the delivery address once delivered. Customer states it was delivered to the wrong address and we investigated this and asked the customer to provide a picture of his address. He only provided a picture of his mail box and claimed we delivered it to the wrong address. ***** has a picture of his front porch and provided GPS data of the vehicle being at the address provided at the time of delivery. A quick ****** search shows it is the same front porch. The package was stolen off the customers front porch so the company or the shipping carrier are not liable for replacement. 

LateModel Restoration Supply, Inc. is NOT a BBB Accredited Business.

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