Business ProfileforAmerican Amicable Life Insurance Company of Texas

My father purchased this policy 2years ago. He passed away 1/23/2024. The lost of a parent is already hard and was even worse for me and my siblings. We lost both parents within 2years apart. I understand his policy was in contestable stage. The issue was the lack of compassion and knowledge with phone reps and their horrible 3rd party company Mediaflash that request the medical records. The daily different information received by customer service was horrible and I would suggest better training. On lady told me we need medical records from the ** the.date of.treatment 1/23/24. Im like how is that possible when he passed in a non VA hospital on that day he wasn't treated at the ** in over 2yrs. She was nonchalant and didn't read anything on his file. To say the least their customer service is HORRIBLE. Let me talk about Mediflash. They did nothing. I went and got the 2000 page hospital records. Called customer service they still waiting on VA records. They refused to fax request to the VA. Telling me they made 3 request for records from the **. I made one call to VA the lady said she talked to mediaflash and told them nothing never recieved. I went to a ***** store and had the documents I signed for release of records to be sent to mediaflash and the records were sent out the same day. This company is a joke. My dad was paying them$73 a month and the process the claim in a timely fashion. It was like I worked for them and their employees got paid to lie and sit on their butts.