Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an appointment to have our 2023 Honda Civic serviced and to take a look at the tires because we had a TPMS light on. Our appointment was at 4:00 P.M. We arrived on time and they serviced our engine and transmission. The technician came back and reported a nail in the front right tire. We accepted the quote for repair and allowed them to do everything they quoted, this included the tire repair and a tire rotation. When they were done we found a large bubble in the sidewall of the tire they just did the nail repair on. The bubble was not there before they rotated and repaired the tires. They reported no such damage to the tire and there is no visible damage on the rim from impact at any time. This was brought to the attention of the service manager and he refused to accept that his technician could have damaged the tire in any way. I took the car to Discount Tire and had them replace the tire and inspect it for damage. **** the manager at Discount Tire showed me where the tire had been cut on the inside causing the bubble. I went back to the dealership and showed the tire to the service manager and again he denied any wrongdoing on their part. I asked to speak with the store manager and the store manager said he had no way to prove the technician caused the damage and therefore they are not responsible.The multipoint inspection for the car shows all the tires have 7/32" tread depth when they are only between 4/32" and 5/32". The technician notes for the tire rotation and the tire repair show no comments about a bubble being there before the tire patch repair. Indicating it was not an issue until they performed the repair.

  Business Response

  Date: 02/13/2025

  The customer did service the vehicle as stated on 2/7/25. Our technician did notate a nail in one of the tires and the tire was patched at that time. The customer picked up the vehicle and left that same day, and then returned the following day(2/8/25) saying Greg May Honda had caused a bubble on their tire. Customer was advised that the vehicle would need to be left at the dealership until Monday when our service manager, ***** *****, could review the damage claim made by the customer. Upon review by ***** ***** on Monday, February 10, 2025, he determined there were signs of impact on the tire with ***** **** left from whatever it was that impacted the tire, along with a small cut in the sidewall of the tire. ***** ***** also spoke with the technician who completed the tire repair on 2/27/25, who confirmed there was no damage present on the outside side wall of the tire at the time of the tire repair and tire rotation. The tire machine we use is a Hunter ********** **** Machine which is fully automatic and the only pieces of the machine that come in contact with a tire during service are all polymer constructed for damage free bead loosing and tire mounting. Neither the service manager, nor any other employee at the dealership has ever seen this kind of damage to a tire that could be attributed to the use of our tire machine. At that time, ***** ***** offered the customer free mounting and balancing on the replacement if the customer paid for the cost of the tire. The customer declined, picked up the vehicle, and took it elsewhere to have the tire replaced.

  With the technician stating there was no damage at the time of service, the damage free type of Hunter **** machine we use, and the signs of impact on the outer sidewall of the tire when it was inspected, Greg May Honda feels they are in no way responsible for incidental damage that could have occurred at any time when the vehicle was being driven outside of our possession.
  

  
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used jeep wrangler for my son attending college, it broke down in less than 5 months. The mechanic who inspected it said it was not a vehicle that should have been sold. His words were it is a death trap and could've have killed my son. **** *** refuses to try to make it right.

  Business Response

  Date: 11/21/2024

  Greg May Honda's sales manager, **** ****, has been in contact with the customer and reached an agreement to have the vehicle returned to Greg May Honda and make the necessary repairs to the broken components causing the vibration. We are in possession of the vehicle and are in the process of locating the correct parts to make the repair. This particular vehicle had an aftermarket lift kit added at sometime by one of the previous owners and they are not stock O.E.M. Jeep parts that are needed. These repairs are being done at no cost to the customer in a good faith gesture. Once complete, the vehicle will be returned to the customer. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th 2024, I purchased a 2019 *** **** from Greg May Honda In **********. I had them dilever the car to me in *******, this took them 2 day. I technically took posesion of the car on July 31st. This car was puchased for my Autistic son to get to his job as well as start attending classes. The car was leaking fluid, the soonest appt at the *** ********** was Aug 15th. Upon inspecting the car, i was told it was a rear main seal that was leaking and it had to be replaced the repair would cost *******.. i called Greg May Honda and spoke to **** **** regarding the situation after a week or so of going back and forth with , he agreed they would pay for the repair. i did recieve a check for that amount after i paid out of pocket . ****** ***** *** also found out that the engine has been replaced, as well the bolts missing in the flex panel also known as a fly wheel, *** fixed that issue. after a few days of having the car the leak was still there.. took it back to ***, they attempted to fix it for the second time. the day after i picked it up... still leaking... 3rd time in shop in under 3 weeks of having it. *** has found that this car is irrepairable, I am a military widow with , AJ the salesman that showed me the car was aware of that i feel i was taken advantage of.. i called and spoke again to **** **** manager of greg may honda only after i called him and left a message with my other phone on speaker with the bbb stating they have 9 complaints in 36 months. he told me to come back and purchase another car my ******* would NOT be refunded or go towards another car, this was their only solution . this has been very stressful , i was Not informed of any of these issues when i was purchasing the car, i would not have bought it for my son. clearly this car was not inspected before they put it on the lot to sell it.

  Business Response

  Date: 09/18/2024

  Ms. ****** purchased a used 2019 *** **** on 7/29/24. The vehicle was checked by our service department, and we do our best to check and repair any issues that need attention. There was no notation of any kind of a fluid leak. The vehicle as sold as-is, as every used vehicle in the State of ***** is. If a customer trades in the vehicle to a dealer it is as-is to the dealer, and if a dealer sells a vehicle to a consumer it is as-is to them as well. Attached is a copy of the Texas As-Is Buyers Guide, signed by Ms. ****** acknowledging she understood the vehicle was being sold as-is.

  After Ms. ****** contacted **** ****, we made a good faith effort to remedy the problem by contacting ****** ***** *** to get the total repair cost. We then issued a check to Ms. ****** for the full repair amount of $1,131.14 for her to pay ****** ***** *** for the repair work, which she did. The issue should be between Ms. ****** and ****** ***** ***, who gave an official repair quote, then failed to properly repair the vehicle after three attempts. Simply stating that the vehicle is "non-repairable" is not acceptable and they should be responsible for making the repair, as their quote stated, or offer alternative solutions to remedy the problem.

  There is also some misunderstanding on Ms. ******* part about trading in the vehicle and her $4,000 down payment not being refunded. There is not a way to "unwind" a car deal that has been signed for, processed with the lender, and titled in the customers name with the State of *****. **** **** did offer to trade her out of the vehicle, and is correct to say the the down payment would not be refunded per se, but it would come back to Ms. ****** in the form of trade-in equity. She can also cancel the extended service agreement she purchased at the time of sale for $3,125 as well as the $500 ************* she purchased and apply those refunds towards the purchase of an alternative vehicle. Greg May Honda made a good faith effort to pay to fix the problem even though they didn't have to, as well as offering Ms. ****** the option of trading in the *** **** for a different vehicle.
  

  Customer Answer

  Date: 09/23/2024

  Complaint: 22291193
  
  I am rejecting this response because:

  The car that Greg May Honda sold to me was not inspected, other wise they would have been aware of the issues., 

  ****** ***** *** has replaced the rear main seal on the engine twice, issue has not been resolved, **** **** did NOT state that the equity would go toward another car. He blantely stated to me my only option was to come in and purchase another vehicle. The one they sold me was unsafe to drive.I dont trust them to get another car from them.

  Yes **** **** did issue a check for the repair, which i recieved 2 weeks later. If they are not at fault, why was there a check issued to repair the car in the first place?

  ****** ***** *** has been doing eveything possible to rectify the situation and pick up Greg May Hondas slack.
  Regards,
  
  ***** ******

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unknowingly purchased a previously wrecked vehicle. I was not told about any damage on the vehicle after asking about it. My vehicle has now been experiencing many problems due to the prior damage. I have found proof that my vehicle was wrecked prior to my purchase. I have also found that my vehicle was owned and wrecked by a rental company and then put on auction; the dealership bought the vehicle and brought it in to "fix" and sell it. I have made several complaints, small and large, since the day of purchase. I have already used my warranty to repair some damages. I sent an email to the company to complain on 6/3/2024 and was given minimal help and no further information. That's when I began to REALLY dig into things. I am now seeking help on a resolution for this issue. There are some additional details that add onto this complaint.

  Business Response

  Date: 06/13/2024

  This vehicle was purchased by Greg May Honda from ******* Texas Hobby Auto Auction on November 9, 2023. Attached are pictures from the Manheim vehicle condition report showing the vehicle had no damage at the time it was purchased by Greg May Honda. All used vehicles in the State of Texas are sold "as-is" with no warranty expressed or implied by the seller, and attached is a copy of the Texas As-Is Buyer's Guide signed by ******************, stating she understood the vehicle was being purchased "as-is". There is also a copy of the AutoCheck vehicle history report attached which was printed by Greg May Honda on 11/9/23. The AutoCheck vehicle history report was/is available on our website to every consumer on every vehicle we have in stock, The vehicle did not show any prior accident damage according to the AutoCheck, which at that time was the only vehicle history report Greg May Honda subscribed to. There is no way to know the full history of a used vehicle, so both dealerships and consumers are limited to the information available from third party sources and used vehicle are sold "as-is." If the customer has a trade in, it is traded to the dealership "as-is" as well. The vehicle ****************** purchased does not have any prior frame damage or a salvage title, which are the only issues that are required to be disclosed at the time of sale by Texas law. Also attached is a copy of the Greg May Honda "We Owe," signed by the customer that the only items she was owed/promised at the time of sale was to have the vehicle washed, vacuumed, and that we would have a locksmith make an extra key. Prior to sale the vehicle was checked out by our service department and all systems were functioning as expected. All customers are allowed to look at and test drive vehicles prior to sale, as well as have them inspected by a third party mechanic, if they so choose in order to make an informed decision prior to purchase.
  

  In summary, Greg May Honda has access to the same third party vehicle history reports as do consumers, and there is no guarantee of accuracy on either AutoCheck or CarFax vehicle history reports.
  

  Customer Answer

  Date: 06/19/2024

  Complaint: 21829096
  
  I am rejecting this response because:

  I purchased the vehicle and signed an "as is" document under the impression that there was no damage to the vehicle. I expressed my concerns to my salesman about not wanting a vehicle with any sort of damage and trusted him when he expressed that there wasn't. He and I test drove the vehicle and he helped "inspect" it with me. The same day I left the lot, I texted him about damage to the front passenger fender liner, which ironically was the only fender I did not look at it because he was standing in front of it. I understand that neither him nor I are mechanics and would not know what the to look for under the hood, but the first time I took it in, the first thing they noticed was bent metal from previous wreckage. The autocheck report you sent does not show previous wreckage, that is correct. However, I have attached the damages on my vehicle as well as the damage evidence on the auction site. The ***** Honda dealership claimed that this damage would have been easily spotted when this vehicle was received and that there is probably more damage than what they've been able to examine. There was visible damage to the vehicle (the previously mentioned fender liner) that should have been shown to any customer before purchase, assuming you'd run a business in the best interest of your customers. I will be looking into more of the purchase history on the vehicle. I am looking at the images of the vehicle that you sent and I would like to see the data on when and where those photos were taken. It is hard to take your word for something when I have a handful of documents that show opposing information. I will be waiting on the following: photo data from when *************** purchased the vehicle, purchase history from the auction *************** bought the vehicle from, and a copy of the title when purchased. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 06/20/2024

  Pictures of the vehicle taken at the time of purchase by Greg May Honda from Manheim Auto Auction have already been emailed to the customer. They were emailed to *********************** at ************************** as requested by **************** when he came into the dealership on ******************' behalf and spoke to the sales manager ***************** on June 12, 2024. Attached is a copy of the email forwarded to **************** by ***************** which was sent the following day, June, 13, 2024, showing the condition the vehicle was in at the time it was purchased by Greg May Honda. As stated, Greg May Honda had no additional information as to its prior condition before it was purchased, other than what was available at the time of purchase on the AutoCheck vehicle history report. One of the reasons vehicles are sold "as-is" in the state of Texas is for situations like this, because there is no possible way that a dealer or a consumer could ever be expected to know every issue of a vehicle they are buying or selling, due to having to rely on third party information sources.
  

  Prior to being offered for sale the vehicle was checked out by one our ASE Certified technicians, and all features were operating as designed, and it met all the requirements to pass the State of Texas vehicle safety inspection. ****************** personally looked at the vehicle and if she did not notice physical blemishes on the vehicle, it is no fault of Greg May Honda. Cosmetic blemishes to do affect the performance of a vehicle is any way, and all used vehicles will have some form of them present.

  Attached are the requested items including the email with pics sent to ***********************, the Manheim Auto Auction Bill of Sale from the time of purchase by Greg May Honda, and a copy of the clean State of Florida vehicle title provided by Manheim Auto Auction to Greg May Honda.
  

  On June 12, 2024, when *********************** spoke to *****************, he talked about the issues ****************** was having with the vehicle. Greg May Honda originally agreed to assist, but instead of dropping off the vehicle as agreed, ****************** decided that she would have more satisfactory results by filing a complaint with the BBB, as well at the **************** of ***** Vehicles. In an effort of good faith Greg May Honda would be willing to purchase a replacement fender liner and have it shipped to ******************. She could then pay for the labor to have installed at a repair facility of her choice.
  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greg May Honda sold me a 2015 **** Mustang that will not pass an emissions test because the exhaust system has been modified. I found this out when I took it to my mechanic to see why the check engine light came on. I have called them several times and the sales manager will not answer or return my calls.

  Business Response

  Date: 03/14/2024

  **************** purchased this vehicle on 12/19/23, and it was sold "as-is" which all used vehicles in ***** are(see attached singed buyer's guide). When the vehicle went through our service department it was noted that the catalytic convertors were physically present on the vehicle, with no codes or malfunction indicators. We do not have emissions testing in McLennan county, so without it being tested or having a check engine light we had no reason to think there was an issue with the catalytic convertors. Greg May Honda is not at fault for the issue with the lack of indicators showing there was an issue.

  As a gesture of good faith, Greg May Honda would be willing to purchase new aftermarket catalytic convertor/convertors(we need the customer to tell us if it has one or two) for the vehicle and have them shipped to ****************, who can then have them installed at a mechanic/muffler shop of his choice.
  

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a medically retired veteran who purchased a used 2019 Infiniti QX60 with 45k miles on it through Greg May Honda for $37,589.02 on 5/24/23. The next morning, less than 24 hrs later I noticed clear coat and paint damage. I contacted *********** *********************** who quit shortly after, and notified him of the damages I found. **************** then told me he'd get back with me after speaking with management. I was then told to bring the vehicle back the next week so they could inspect it. I was given a loaner vehicle that had obvious body damage from the used lot which later had a blowout while I was driving. I was then told to drive over 50 miles on a spare tire to return the vehicle for a different loaner. Two weeks went by and I was contacted about a offer of $500 to call it even. We settled on $1000 to split the cost. ********************* told me, I had buyers remorse and that was the only reason I was complaining. He told me that he could go out to his used lot and wouldn't find a vehicle without some kind of cosmetic damage. The vehicle was returned to me on June 19th and it was smoking and I noticed a oil leak from stains in my driveway. The vehicle was taken to ***************** where they couldn't find the issue. Two weeks later the check engine light came on and a clacking noise started under the hood. I took the car to ******************* on Aug 31st and was notified on Sept 5th of catastrophic engine failure due to sludge build up in the motor from a preexisting issue before I purchased the vehicle. The $5k extended warranty I purchased through Greg May Honda is refusing to replace the engine due to the issue being prior to my purchase. It cost approximately $17k to replace the motor. I contacted Greg May Honda on the same day and spoke with ***************** a salesman who took down my information and told me he'd get with management and contact to me afterwards. It's now Sept ********* haven't heard from him or been able to talk with him after calling several times. I

  Business Response

  Date: 09/08/2023

  ************ purchased this vehicle on 5/24/23. This was his second visit to the dealership after he looked the vehicle over and checked it out he decided to go forward with the purchase. The day after he took delivery he contacted the salesperson repeatedly complaining about paint blemishes he had found, which were also present on the vehicle when he came here and looked at it both times before he purchased.  Out of a good faith effort Greg May Honda offered to "touch up" the blemishes by sending a driver with a loaner vehicle to drive while we had **************** vehicle in our possession. Upon inspection by management we were unable to locate the blemishes and had to ask the salesperson, ***********************, for assistance to locate them.  It was not paint blemishes, but actual pieces of clear coat that was flaking which is often present on pre-owned vehicles due to rock chips, road debris, high pressure washes, or a multitude of other reasons. The blemishes were minor in nature, not exposing any primer or metal that could rust and we were instructed by the repair shop that we used that touching it up would not make any difference with the paint present and intact underneath the patches of damaged clear. *********** was informed that the touch up would not correct the problem and to properly repair the issue it would need to be painted at a cost of $2,000. The salesperson was instructed to notify ************, which he did and he chose not to incur the expense of the cosmetic paintwork. In yet another good faith effort,Greg May Honda offered a check in the amount of $500 to ************, which we still never had any contact from. For approximately 3 weeks there was no contact from ************, who was refusing to return our loaner car.  He was called my management staff multiple times throughout this period, with no return calls and no way to leave him a message since his voice mail box was full.The **** ***************** was contacted by Greg May Honda on June 16th, 2023 to report the loaner vehicle stolen, to which we were instructed it was a civil matter and not a criminal one.
  

  On June 16, 2023, he was texted by ********************* the ** at Greg May Honda,stating that we needed the loaner car back because we were selling it and we needed to return **************** vehicle back to him.  He finally called ********************* back that day in a conversation filled with obscenities from ************ who refused to say where he was located so we could have a driver meet him and swap cars. He stated he was not at home and when asked where we could meet him we were told "it's none of your g*d d**n business where he was", in a conversation filled with many other colorful words. He said is was "b*llsh*t that he was offered $500 and its should be at least half",so at that time he was offered $1,000 as a good faith effort for the paint blemishes that were on the car at the time of purchase.  ************ said he would be at his home address on Monday  June 18, 2023 and we could pick the car up then, with the statement "he better not set one m*otherf*ckin foot on my property."  On Monday our driver arrived at **************** home address with the 2019 Infiniti, which was not smoking as stated, nor did it every smoke in the 34 days in was on the lot prior to the sale to ************.************ kindly raised his garage door to pull out our loaner vehicle and had graciously written "Greg May Honda Sells Lemons" on the rear glass in pink shoe polish.
  The Infiniti purchased from Manheim Auto Auction on 4/13/23 and at that time the vehicle was entered into ********* post sale inspection(psi) which their ASE certified mechanics check the vehicle for frame damage, electrical, or mechanical issues, one of which is sludge. Attached is a screen shot from Manheim Auto Auction showing this vehicle was processed through the inspection noted by the green ******** in the Assurance Requested PSI box, with no issues noted.  Once the vehicle arrived at Greg May Honda it was processed thorough our reconditioning department and serviced on 4/18/23 by our ASE certified technician who did the routine maintenance including an oil change, cabin air filter, air filter, and a ************** vehicle safety inspection. There were no issues noted that needed to be addressed, nor any indications or symptoms of the presence of sludge (check engine lights, poor performance, rough idle, or smoking). When ************ talked to ******************* he stated the vehicle was smoking and he had taken it to a ***************** in *******, **, who found no issues present and told ************ he needed was an oil change.  According the CarFax vehicle history report the oil change was done on 8/4/23, and it appears that approximately one month later the vehicle was taken to an Infiniti dealership with additional mechanical issues. Greg May Honda, nor *****************, have access to any of the internal **************** records and would have no way of seeing any of the service history on the vehicle. At no time did the vehicle exemplify any issues indicating the presence of sludge contamination, prompting further inspection by either dealership.
  

  Attached is a copy of **************** buyer's order showing the sales price of the vehicle $28,639 which is significantly lower than he stated.  The total amount includes tax, title, license, dealer fees, and an ancillary products he purchased. There is also a copy of the ***** As-Is Buyer's guide,as required by ***** State Law ,signed by ************ acknowledging he was purchasing the vehicle as-is, where is, with no warranty expressed or implied by Greg May Honda. In addition to those documents there is a copy of the Greg May Honda "We Owe" which list anything owed to ************, such as touch up, but only states he was owed a courtesy wash and a full tank of fuel.
  Greg May Honda did not have any indication of any issues with the Infiniti, we agreed to do touch up even though it was not required, provided a loaner vehicle, picked up **************** vehicle and delivered the loaner as well as returning it and picking the loaner up at no cost to ***********, then agreed to pay him $1,000 for half the paint repairs which were never promised. These were all good faith efforts by Greg May Honda to remedy the situation and no one can predict when a issue with an as-is pre-owned vehicle can occur and make is presence known. The mechanical breakdown insurance *********** purchased can be cancelled and he will receive a prorated cancellation amount if he so chooses.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/15/2023, I was sold a vehicle and told that they would fix any issues that I found with the vehicle when I brought the vehicle back with the engine light on they told me that they were not going to do anything to fix it. When I took it to an AUDI dealer to have it fixed I found out that they should have never sold the vehicle and that they vehicle should not be on thw road. It NEEDS MORE THAN ******* worth of work. Not to mention the Crack windshield, broken air vent, and engine light, I have come to find out that the suspension was bad, brakes bad, alignment bad, valve cover bad, oil leaks, and various other issues. Oh and needs a NEW BATTERY. THEY SOLD ME A WARRANTY THAT IS NO GOOD AND DOESNT COVER ANY OF THESE ISSUES. YET, THIS IS A MULTIDOLLAR BUSINESS THAT IS TAKING ADVANTAGE OF PEOPLE AND WOMEN ESPECIALLY AND OVER CHARGING FOR VEHICLES.

  Business Response

  Date: 08/23/2023

  The vehicle was processed through our service department on 7/5/23 during with the normal services were competed and the vehicle passed the ************** vehicle safety inspection, and no out of the ordinary issues were noted with the vehicle. The $5,000 worth of work **************** states the vehicle needs is most likely preventative maintenance/worn parts the Audi dealership stated the vehicle needs to be up to new vehicle standards. This is a ten year old vehicle that should not have been purchased with the expectation it would be in showroom condition. Attached to this response is the required ************** As-Is Buyers Guide signed by **************** stating that she understood that the vehicle was being purchased as-is, a copy of the vehicle service contract signed by **************** stating she understood the coverage terms of the contract,a copy of the Greg May Honda We Owe singed by **************** stating we owned nothing in concern to the vehicle, and a copy of the Greg May Honda buyers order showing the purchase price on the vehicle. 
  

  **************** was not "over charged" for the vehicle as she stated.The vehicle as sold for $14,057 which is in line with the average market price of these particular vehicles which was $14,115 at the time of purchase, and also in line with the JD Power **** suggested retail of $14,150. **************** physically looked at the condition of and drove the vehicle prior to making the decision to move forward with the purchase. She also had a trade in that was not brought to the dealership on the day she purchased her 2013 Audi Q5, which she described to the salesperson as being in "good" condition. On or around Monday July 17th, **************** had her trade in vehicle towed to the dealership and dropped off without notifying anyone at the dealership.Approximately three days later Greg May Honda became aware of the vehicle being here by our service department who needed it moved out of the way. Once the keys to the **** Expedition were located it was discovered that the vehicle would not start or drive at all. We gave **************** a trade in value of $4,000 for a vehicle that was worth $500, had the non-running condition been disclosed to us.  Greg May Honda understands that when we trade for a vehicle it is as-is to us, leaving Greg May Honda burdened with taking the loss with the non-running **** Expedition. 
  

  If **************** feels that the service contract does not cover anything she is more than welcome to contact us to have it cancelled and the refund sent to the finance company.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 ** passat w/ 100,000 miles from Gre may honda on 7/22, paid ****** cash. AC in the car didnt seem to b blowing properly that day said something to salesman, he stated it was fine believing on good faith, took car homewithin 1 week check engine light came on. Took it to o reillys gave code p0491 secondary air injection system insufficient flowpower train system went back to *************** on 7/12/22. Told them about codewas not going to help ***** to ask again manager @ *************** said take it to ** that *************** didnt work on the ** and was very rude unpolite. I took it to ** sat there 3 days service advisor from ** sent the info that needed immediate attention sent video of dirty cabin filter ***** that battery that was prior in passat had leaked acid onto the secondary air pump hosemelted hose acid on starter and serpintine belt front right fan wably ** stated brake fluid ****** rear pads rotors ****** replacement of starter due to battery acid ****** cel on for p2407 air system insufficient flow found hose between comb valve secondary air pump ****** rf cooling fan making noise due to acid ****** subtotal ******* plus diagnostics ****** back to *************** not going to pay for it asked again manager said k fine only fan take it to precision tune i replied what about rest he said no even when i stated about it over heating or even catching a fire from acid. Still no i took it to precision next day picked it up check engine again took it back to *************** they did nothing heard noise p0491 again at auto zone i started hearing tap tap check light still on had oil changed when all started i have been without passat or any car for weeks it lost power, died vehicle oil light came on oil level full and oil pressure low engine knocking recommended engine replacement ******* so all together ******* and then some. I believe they sold me a lemon. I feel like i should be recompensated or come to an agreement

  Customer Answer

  Date: 10/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

  Business Response

  Date: 10/25/2022

  ******************** purchased the vehicle on 6/1/22 and we believe he brought the car back around the date of 7/12/22, which he stated.  When he came in he was having issues with the cooling fans and a few other issues that that the ** dealership bought to his attention which weren't safety or driveability related.  In a good faith effort Greg May Honda sent the vehicle to a repair shop to have the cooling fans repaired at no cost to the customer.  The cooling fans were not a covered component on the extended warranty they purchased.  At that time, the customer chose to cancel the warranty since it "didn't cover anything" and received a pro-rated refund from the warranty company and Greg May Honda.  The vehicle was sold as-is, as all used vehicles in ***** are, and they chose to cancel the warranty they had purchased.  Had they not made the decision to cancel the warranty, they would not be in this position because the engine was a covered component and the warranty company would have paid for the repair. 

  Greg May Honda follows all guidelines and laws laid out by the ***** ******************************* stating that all used vehicle is ***** are sold as-is.  We made a good faith effort to help the consumer by repairing the cooling fans at no cost to them, even though we were not required to.  It's no fault of Greg May Honda the the customer took it upon themselves to cancel the extended service agreement when it wouldn't cover the original problem with the cooling fans and take the risk of no further mechanical failures.  
  

  Customer Answer

  Date: 10/26/2022

  Complaint: 18248620
  
  I am rejecting this response because:
  During the ** visit we had the warranty and it covered none of the issues at all *************** are the ones who new about the acid problem so therefore the warranty would not cover the issues.
  Regards,
  
  *******************************

  Business Response

  Date: 10/27/2022

  The issue that the vehicle was having was that the cooling fans were not working properly, which Greg May Honda took care of at no cost for *********************  The other issues noted by the ** dealership were not safety or driveability related, not covered by the warranty, and thus not addressed by Greg May Honda when the cooling fans were repaired.  All used vehicles are sold as-is in the ************** which protects both the business and consumer. All of our vehicles are available to be taken to an independent mechanic of the customers choice to have the vehicle checked out prior to purchase.  Attached is a copy of the ***** as-is buyers guide with ************************ signature acknowledging receipt, and also a copy of the *** extended warranty he purchased which would have covered the engine had he not cancelled it.  Also attached is a copy of the warranty cancellation request made by ******************** on 8/25/22.

  Customer Answer

  Date: 10/30/2022

  Complaint: 18248620
  Referring to ****************************; May Honda
  I am rejecting this response because:
   i had taken the passat back to *************** due to check ingine light came on  this was the first incident with the car and they stated that they did not work on the **********s there at ********************* and to take it to the ********** house so I did they were the ones that stated that the warrantythat i had purchased in the beginning was not covered because of the acid had melted due to battery prior to purchase being that it so i told ************ about fan and $2000 worth ofpartsthat the acid had left and the manager at ******* Honda says that they would just replace the fan so when we left we asked him if they were going to help us if we would have a fire in that car but he said only the fan only the fan
  Regards,
  
  *******************************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2013 ******** cls550 from Greg May Honda in ****, *****. that has ****** dollars worth of problems I traded in my 2009 ***** in good condition and return they sold me a lemon. I have a buyback protection hopefully they will refund my ***** hundred dollars and give me back my car.

  Business Response

  Date: 07/18/2022

  **************** purchased a 2013 ******** CLS 550 with 83k miles from Greg May Honda on May 26, 2022.  The vehicle went through our service department, passed the ************** safety inspection, and all systems were working as they should.  **************** looked at the vehicle initially and didn't purchase it until approximately 2 days later, in which time he could have taken the vehicle to a third party mechanic to have it checked out, which he did not.  Some time after the sale he took the vehicle to Autonation ******** to have it checked out.  That dealer priced repairing every single part on the car that showed any kind of wear even though there were no mechanical, nor safety malfunctions.  *************************** are in business to make gross profit.  If **************** wants a nine year old luxury vehicle brand new, then he can have the parts that show wear replaced at his own expense.  The vehicle was sold as-is, where-is, as every used vehicle sold in the state of ***** is.  **************** acknowledged that he understood the vehicle was sold as-is by signing the required **************, which is attached to this response.  Also attached is a copy of the Greg May Honda "We Owe" showing that at the time of sale there was nothing owed to ****************. 

  Approximately two and a half weeks ago he visited Greg May Honda with the repair quote from Autonation ********.  There is nothing mechanically or safety related wrong with the vehicle.  At that time, in a good faith effort Greg May Honda offered to find a replacement headlight that the LED strips function on(even though the car has functioning headlights and passes the ************** vehicle safety inspection) as well as finding an alternative vehicle to sell **************** and taking the ******** back in on trade.  The vehicle was sold as-is, everything works on the vehicle, and is in preowned condition as expected when purchasing a used vehicle.  It is not a new car.  Also, we do not take vehicles back as Greg May Honda, so there is no way to reverse the sale as he requested and return his trade-in as it's already been sold. 
  

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from here in March 2022 and it had a cracked windshield and they wanted me to pay for it before I even got it off the lot, they agreed to pay for it and fixed it. When I took it home and it got dark I noticed the dash lights and head light wasnt working and the next day they fixed it, a week later the oxygen sensor went off, and after complaining with them they agreed to pay to fix it. A couple weeks ago I got new tires for it, i understand this is normal wear and tear so I Purchased them. Tuesday 7/6/22 it was messing up as I was going to work and not wanting to accelerate. My parents picked it up and noticed the transmission is slipping. I discussed this with Honda and the manager was very rude and said they just get it to to pass 40 point inspection and put it out to sell. I bought it as is and they can do nothing about it. I took it to the ********** dealership per Honda because they cannot work on VW cars. The mechanic ran a diagnostic test and did an inspection and said the transmission assembly needs to be replaced l, it looks like the transmission or engine has been replaced because there are bolts missing from it when they put it back together and has a huge dent in it. The transmission fluid is dark and has a lot of fine metals shavings in it, the brake fluid should test ***** and is testing purple, they recommend to be changed every 2 years, which clearly hasnt been changed and has copper shavings in it. The radiator is loose and damaged and is hanging down, they recommended replacing the components, the oil pan has a leak and the cabin filters have not been replaced. After this I went back to speak with the manager at Honda and asked for inspection papers on it and they have none except what work theyve done to it when I bought it. It was only the things I brought to their attn. The VW mechanic there is no way it passed the inspection to be put out to sell. I have video of inspection They are ripping people off per ****** reviews

  Business Response

  Date: 07/08/2022

  Customer came back to ********************** 7/8/22, after filing the complaint and we have come to a mutual agreement to take the ********** in on trade.  We are giving her what she originally paid, $16493, and have found a 2016 Impala that will get her the exact same payments she has currently. You should be able to close the complaint at this point.