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Business Profile

Physical Therapist

Balance Aquatic and Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had open heart surgery in ******* recently. My doctor prescribed physical therapy as part of recovery/rehab. I wanted the *********************************************** therapy as described in Balance's website. On 10/13/2022 I reached out to Balance and their representative said they could provide my therapy but they needed my doctor's referral. I got my surgeon in ******* to send them a referral on 10/17/2022. I went to Balance's office that week; they said my referral might be on their fax machine but they had not read it yet & they would get back to me. Since then they have gone silent to my many messages asking them when/if I can start the aquatic and physical therapy they promised. They will not answer the phone or return my calls. I don't know if the problem is they cannot do the type therapy my doctor prescribed, or if their business just isn't in business in Waco yet but promises they are. I have gone two weeks without starting physical therapy and I can barely walk. I need the physical therapy! But I also need my doctor's referral because he does not want to write another referral since he already supplied one. So I want to get the copy of my doctor's referral from Balance so I can shop elsewhere - but they won't answer the phone or return my many calls.

    Customer Answer

    Date: 11/04/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

Balance Aquatic and Physical Therapy is NOT a BBB Accredited Business.

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