ComplaintsforF M Short Management Company

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into ************************** - ********* in Dec. 2022. I've had issues since the beginning, but I started sending emails with voice recordings to the leasing office starting in Feb. ******************************************************** The dates that I have sent emails are 2/22, 2/23, 2/28, 3/1, 5/10, 7/31, 9/7, 9/8, 9/11, with voice recordings of the neighbor playing video games, screaming, laughing loudly, cursing, having inappropriate conversations late into the night while my toddler and I are trying to sleep. We are constantly woken up during the night or unable to sleep which is negatively affecting our health, quality of life/sleep, and quiet enjoyment. I've asked for the leasing office for corporates information and have been ignored. I've contacted the courtesy officer to make the complaints like they asked and nothing has been done. At this point, I want to be released from my lease. Aside from the noise complaints, we've also seen several rodents outside of our unit and rodent droppings. I've also seen large roaches in the parking lot and several in my unit. The upstairs unit cleans their patio from dog urine which pours over my patio on the first floor and is unsanitary and restricts being able to use it as an entrance. I can upload more documentation and audio.

  Business response

  09/20/2023

  Hello,

  I have looked into the complaint submitted in regards to **************** in apartment #****.

  Noise complaints:  After speaking to all the employees at ************************** as well as the courtesy officer for ********************************, she is correct in her claims of submitting complaints on her neighbor.  The staff at The ****** did make the resident aware that they were disturbing a neighbor each time a complaint was received to the office staff.  The courtesy officer (who is a ***************** Police Officer) reported back to management that when he responded to the resident's complaints that he did not deem the noise level as "over the top".  

  Pest control:  Our pest control vendor was notified of the resident's complaint.  Bait stations and sprays were put in place in the exterior area.  The resident refuses to allow pest control to treat the interior of her unit.

  Upstairs unit: Management contacted the upstairs unit and they stated that the water was from watering their plants.  We did send maintenance over and had the area cleaned just to be thorough.  

  Conclusion:  **************** has not come in to speak with management at all.  ************************** has been reactive to all of Ms. ******************** style="font-size: 0.875rem;"> complaints. **************** is under a TAA lease contract through 1/31/2024 which requires a sixty day notice to vacate prior to the end of her contract.  We are not willing to allow a lease break, but if the resident is interested, we have her same unit ready for lease in building 4.  We are willing to allow **************** to transfer to the new unit (at her expense) at the same rate and for the same lease term.  If **************** wishes to transfer, she will need to contact the on-site property manager in the management office.  

   

  Customer response

  09/25/2023

  Complaint: 20614040
  
  I am rejecting this response because:

  
  Noise complaints: Just because the officer can't hear the noise from outside of the door or from the hallway does not deem it "Not over the top". I have daily voice recordings of the neighbor cursing/yelling and talking inappropriately at one point discussing a weekend with a prostitute while my 3-year-old is able to hear every word. This is not a rare occurrence; this is happening daily though the evening past 11PM and causing sleep disturbances for my 3-year-old and myself. 

  
  Pest control: There are still rat/mice droppings by the **** outside of my unit.

  
  Upstairs unit: The water that was coming down was soapy and it smelled like urine. The water stain also dried up as a dark yellow stain. 

  
  Conclusion: I will not be renewing my lease, and I will be sure not to recommend this apartment complex or any property managed by them. 

  
  Regards,
  
  ***************************

• Initial Complaint

  12/13/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 11/26, I went apartment hunting and was shown a unit at ************************** in *********, **. *** the leasing agent told me that they pay commission to apartment locators and in fact, they recently paid another realtor commission for representing herself. I am a licensed real estate agent in the ************** and this greatly influenced my decision to move there expecting to represent myself and receive commission which I was told was possible. I sent my broker W9 and invoice after I moved in on 12/2 and waited to hear back from the property management. On 12/8, I heard back from *** who said she spoke to the regional director who told her it was against their company policy as of July to pay locators for their own apartment. She refused to send a written copy of the company policy as well as provide any corporate contact information.

  Business response

  01/24/2023

  We resolved this complaint with the complainant on 12/16/22 by paying the invoice in question on 12/21/22.  The complaintant was happy with this resolution.  The entire situation was a miscommunication.  The complainant was satisfied with the result.

  Customer response

  01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

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