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          Business Profile

          Online Retailer

          Southern Cuties Clothing & Etc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/04/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On January 10, I purchased the Valentines ******* Tumblr from this business. I paid $58.82. When I purchased my item, it was through a third-party, and the third-party made no mention of extremely long shipping times, or that the item was a pre-order. After about three days or so, because on their website, it states that if an item is in stock, it will ship in one to three days after purchasing, I emailed the business to see where my order was.I proceeded to go back-and-forth with his business on the legitimacy of their claims. Because though it says on their website their shipping times, it does say it through the third-party that I had purchased my item through. I provided screenshots to them on this matter and they completely ignored that .In the time that I waited for this item to arrive, I found it at a local target, because it is a target exclusive. And boughtit. Today I received the same cup through this business. To my dismay, it is 100% fake. I have provided screenshots to show you the difference between the two. As well as circled all the differences between the fake item versus the real item. In addition to that, two things that couldnt be pictured, was the fact that the hearts on the cup are supposed to be painted into the design, in other words youre not supposed to feel the hearts. But on the item that they sent me, the hearts are lifted, and you can feel them. As well as the item that they sent me is much darker than the one that I got from target. I have also included a picture of another legitimate *******. So that you can see the bottom of the two legitimate Stanleys, versus the bottom of the fake one that they sent. They never expressed that the item that I was purchasing would be a knock off. They advertised it and have it pictured as the legitimate item. Considering the issues that I have gone through with this company, I am requesting full compensation for this cup, as well as false advertisement.

            Business response

            02/05/2025

            Hi *****, as stated on the shop app - our website- and as I told you in our emails, the turnaround time we follow is listed everywhere. You never asked us about anything else. With over 800 reviews on our Shop app where you checked out and a 4.5 star rating there we have never heard complaints such as this. Your more then welcome to send the item back for a full refund as we understand we just can't make everyone happy all of the time. Thank you so much.

            Customer response

            02/05/2025

             
            Better Business Bureau:

            I have provided it screenshots to the company showing that the information that they told me was nowhere to be found. And they never responded to that email. So long as I can get the full refund Of the $58.82, I have.reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** *******

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I placed an order on 1/1/25. On 1/5/25 I received an email from them stating the bag I ordered wasnt available from their vendor. If I would like to order a different bag let them know. On 1/5/25 I responded back asking what was available in stock. No response . I emailed again 1/6/25 asking if they received my email the day before. No response. I left a comment on their ******** page on 1/8/25 asking for someone to please get back with me regarding my order. It is still pending approval as of 1/9/25.

            Customer response

            01/13/2025

            I have commented on ******** to this company and TikTok as well and my comments have been deleted on ********. I got no response from them on TikTok. Im done messing with this company. I want a refund. I do not want anything from this place. The customer support is horrendous. Ive been waiting since January 1st to try and get another bag with no luck. I want a complete refund for what I have paid. 

            Business response

            01/22/2025

            Hello, This customer was reached out to by our customer service team regarding an out of stock item. Every email the customer sent was responded to within our customer service time frame. Our first email to the customer was on january 5th then again january 11th the customer then replied the same day (11th) into which we responded back on january 13th , again within our ***** business hour time frame. we exchange 2 emails on the 13th in which we asked the customer if another bag would be okay or what they would prefer. The customer replied " That would be great, thank you! " .. Before we were able to ship we received the email that she had made a BBB complaint into which we thought we had replied to but It must not have went threw. Since the customer had filed the complaint we immediately refunded her order. There was no other correspondence. We can supply additional screenshots of each email if that is necessary. The customer never did ask for a refund that is something we did after we were notified of the complaint. Thank you. 

            Customer response

            01/23/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im glad they refunded. I still wouldnt recommend them. I still say the ** is horrible. I had reached out on FB as others had I noticed and I was ignored.  

            Sincerely,

            ***** ******

          • Initial Complaint

            07/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a handbag that was preordered and it has been over 3 months and I have not heard from anyone from this company. Their only mode of contact is through ******** which I am not a member. This is unacceptable when a business is taking customers money and providing a service. A phone number or email should be provided. This company should not be allowed to take advantage of customers with no way of contacting them. I want my money back or the product promised. Order placed on April 14, 2024

          • Initial Complaint

            05/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I have been waiting a very long time for my order. I havent received a single email. Nothing confirming my order. And not really any help at all when I reach out. I dont know whats going on but I would like the items Ive ordered.

            Business response

            05/31/2024

            ********************* checked a check box at checkout that agreed to a 15 to 20 business day turnaround time. Her item arrived within that time frame but she filed a charge back on her order and it will not be fulfilled because of that. 

          • Initial Complaint

            12/28/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            June 2023 placed order for two bags same exact thing for gifts. They sent one. After five months they sent something similar but very poor quality said I could return and they would resend. They received return date and time from ***** They havent gotten back and it os the end of Dec2023. I asked for refund since they can not fill the order. Refuse Horrible customer service and pr

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          Warren, TX 77664

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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