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Find a Location

Emmons Autoplex has 1 locations, listed below.

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    Business ProfileforEmmons Autoplex

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/2003

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Emmons Autoplex is family owned and has been operating since 1972. With over 6+ million dollars of daily inventory in stock, we are sure to have the vehicle you're looking for ready for delivery. Our inventory changes frequently allowing you to choose the vehicle you want from a 'fresh' hand picked selection each day. We utilize today's technology combined with years of experience to provide quality automobiles at great low prices.

    Business Details

    Location of This Business
    1423 Fm 528 Rd, Webster, TX 77598-4701
    BBB File Opened:
    10/9/2003
    Years in Business:
    51
    Business Started:
    12/26/1972
    Accredited Since:
    10/15/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Emmons Motor Company
    Business Management
    • Mr. Terry Emmons
    • Mr. Gary Emmons, Vice President
    Contact Information

    Principal

    • Mr. Gary Emmons, Vice President

    Customer Contact

    • Mr. Gary Emmons, Vice President
    Additional Contact Information

    Fax Numbers

    • (713) 943-2064
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/12/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Beware of this place.  Bought a car a couple of weeks ago. Drove it for a few hours after being assured it had been inspected and mechanically sound with no issues.  Took it to our mechanic for a trip check before taking it on the road.  Bad CV Joints, sway bar, timing belt, shocks, etc.  I even bought the extended warranty valid day one.  It was not honored and service manager was arrogant and unwilling to apologize for not catching the issue.said he had new mechanics.  Said it was preventative maintenance even though they assure you they checked the car out in solid shape.  Lies. Our mechanic said we would have gotten about 100 miles down the road maximum.  Emmons refused to help or even split costs, basically told us to pound sand.   Bought a car and had major issues right out of the lot, including CV joints, engine mounts, etc. The warranty purchased did not cover mechanical issues as promised from day one and they blamed everything on others, including their own “young” mechanics I took it to get second and third opinions, tried to reason with Greg the GM to repair the problem. He just blamed the other mechanics I took it to and said I was asking for too much with a used car. What it comes down to, is they don’t inspect their cars thoroughly as they advertise.  
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chuck T

    1 star

    01/10/2024

    I discovered prior to purchasing a vehicle that buying from Emmons would be a poor decision. So I walked away. The problem; they mandated the purchase of a useless, unwanted, and unrequested "theft deterrent" called window etching. Their cost for this add-on was in the neighborhood +/_ $25 and they charge the car buyer nearly $400. They required its purchase by preinstalling it. They claim they will pay out up to $5K should the vehicle be stolen. However, I believe that a payout, if any, would probably be no more than the insurance policy's deductible. They further claim that installation would provide discounts on auto insurance premiums. After researching that claim, only one company (Allstate) offers premium discounts but for minute dollar amounts. It is clear to anyone paying attention that Emmons is requiring customers to buy this unnecessary and useless product is soley for quick and easy additional profit even knowing that the product provides little to no value to he customer. If a customer really wants window etching, DIY kits can be found on Amazon for $19.95 - substantially less than what Emmons charges. Any dealer that forcibly pads their profit by mandating the purchase of any add-ons just for profit is not a dealer to buy from. I believe in a fair deal, not one where money is taken from me under false pretense. Thank goodness there is plenty of honest sellers to choose from.

    Local BBB

    BBB of Greater Houston and South Texas

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