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ComplaintsforOutboundEngine, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have spent almost $300 a month for the last 8 years. Recently, I noted that my contact list which they send newsletters and other info to was defective. I have reached out a few times via email and calls regarding a large portion of my contacts being incorrectly notated as inactive. The manager was supposed to call me back on four separate occasions. I have under 300 active contacts versus the 4000 I have entered and they refuse to address the issue. This is clearly a glitch and I have asked them repeatedly to resend the contacts which they said they can't do. I asked serval times to speak with someone with the authority to escalate this problem to be resolved. They have never responded. I would like to continue to work with them, but I would like them to small batch my contact list again to ensure that all my contacts are being reached. I think they sent several thousand out which made them spam. They are supposed to small batch mail, but in my opinion, there was some kind of glitch because I had them send me the contact lsit and many of the contacts are marked incorrectly like wrong email address.Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I would like to discontinue using the companies service, as well as to receive an email notification that the service has ended and they will discontinue billing me.Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to cancel my account with them for weeks and they do not respond. Their customer service is terrible and have hung up on my during calls. They give me the run around and make excuses on why they cant cancel my account.Initial Complaint
11/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
When I begun service with this company I asked them clearly if I am bound and locked into any contract, i was told no. now I am dissatisfied with the service and wanted to cancel and was told I will owe remaining months fees. this is illegal and unethical.Initial Complaint
11/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I pay $230 per month....... have been trying for more than a month email/phone and not support... like all the other complaints....... promised a call back and it never happens........like the product and wanted to add IDX and had questions that need an answer......Very concerned about the similar complaints is this company going out of business......Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was told a new owner took the company over after it took me weeks to reach them. Then after giving my name they hang up. I started getting Spam subscriber a bunch of them with no names? This is a Realtor Platform for my clients and subscribers from FB etc. *********** could not keep me connected to FB but claimed they were posting, not true? They don't answer emails anymore either? I'm not sure what happen but it's a WASTE of MONEY now. I was told I would go into a Cube now so they don't know when someone can call you back. I called them on Monday & the recording said closed? I pay $149 a month but on 9/29/2023 they starting taking $175 from my auto pay & no email receipt? I never got a receipt for 9/29/23 from Outboundengine as I do every month or noticed of increase monthly fee? Part of the fee includes that I can request via email to have them post about my new listings etc.. now they don't answer emails or post your listings at all as promised? I called 10 times in one day, 3 people just hang up on me, 1 lady ask my name then hang up on me, several said someone would call me back but not sure when- this has been going on for about 3 months now- They can't even keep my post connected to my ******** page I get notices daily saying I need to reconnect to FB ? I call & if i can reach someone, they reconnected while I'm on phone & 2 hours later connection lost-so there not posting any ******** posts as I was promised that is what I pay for? I just went through my FB and no posts by them in months, that is what I pay for-When I called today I asked why am I getting tons of subscribers with no names etc.. I was told they signed me up for SPAM, what this is my platform my Realtor business. I never gave permission to enroll me in there SPAM? I want the last 6 months refunded to me, it's fair & I'm cancelling also. I trusted them, I paid for a service I did not get. I tried communication, nothing? $149 X 5=$745 $175 X 1= $920 Products used:it's a business platformInitial Complaint
10/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have requested my account be canceled effectively immediately I have emailed MANY times 10/11, 10/12/2023, 10/13 and 10/17/2023. I had an appointment scheduled with a solutions specialist but he never called me for my appointment time.I have called in the last 6 days 10+times and have been told repeatedly that someone will call me back. I keep being told that a solutions specialist is unavailable to talk and that they will escalate my account so someone will call me BUT they never call. I have requested to speak with a manager or someone with any authority to make decisions and cancel my account. The call center will not transfer the call or make any effort to help. BUYER BEWARE. VERY POOR MGMT and COMMUNICATION. My contract period is done. I have no desire to continue with this company.Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Horrible customer service, I have made a number attempts to request that they cancel my service well within the timeframe outlined within their contract. Every time I call they advised that a ******** will reach out to me to process the cancelation but I have have never received a call. I have also sent emails and no one responds. I have been debited over $533.00 from the time I requested the cancelation and had to dispute the charges with bank. Buyer beware. Not happy, this seems criminal at this point.Business response
09/21/2023
We have resolved this with **************** over the phone!Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
The service this company provides is a contact to my database of existing customers. Their service includes a periodic newsletter sent out by email along with tracking features, posting to social media, etc. On August 8, I noticed the email was only going to about 200 of my customers, my database includes over ****. I requested an explanation for so few emails going out and they said this was due to a number of reasons, like opt outs, ISP blocking, spam filters, etc. I responded and asked for cancellation of my account, the monthly cost if not worth it for me for only 200 emails. The cost is $179 per month. They did not respond and charged me the monthly fee again, I called them and the representative I spoke to said they had my emails on file but in order to cancel my account I'd have to speak with someone from a different team. They said I'd get a call within 5 business days. This was 3 weeks ago and still no call. I requested a chargeback from my credit card company and sent them an email advising them of this fact and still no phone call, no email and they are continuing to keep the service active.Business response
09/26/2023
Hello Art,
We apologize for the issues you've had up until this point, we have gone ahead and closed out your account here. We wish you the best moving forward and you not have any further billing from us!
Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I appreciate BBB's effort in solving my issue with Outbound Engine.
It is disappointing Outbound Engine ignored my requests to cancel their service multiple times, forcing me to request a charge-back from my credit card company and involving the Better Business Bureau.
Regards,
Art ********Customer response
10/19/2023
Complaint: 20584465
I am rejecting this response because:Outbound Engine has NOT cancelled my account and have continued to send newsletters to my customers.
I would like an official email from Outbound Engine confirming the cancellation.
Regards,
Art ********Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have tried multiple times over the last couple of months to get ANYONE (from CEO to Janitor) at Outbound Engine to call me back. I see that I am in NO WAY ALONE in this poor customer service issue as their reviews mostly complain about this issue. How do they still have a positive BBB rating?Business response
09/13/2023
We have resolved this with ******************** over the phone and the account has been closed.Customer response
09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Contact Information
1301 S Mo Pac Expy Ste 100
West Lake Hills, TX 78746-6947
Customer Complaints Summary
73 total complaints in the last 3 years.
12 complaints closed in the last 12 months.