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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested a Change of Agency from Goosehead on my current Allstate Insurance policy prior to renewal. In my lack of knowledge as to how Goosehead operates their captive and shady brokerage business I paid Goosehead as Broker for my past Allstate policy. Goosehead and its sales representative are not insurance agents. Goosehead does not service clients and lacks presentation and professional communication nor follow through. Goosehead brokers Insurance policies,collects fees and their sales representative disappears leaving unsigned documents and contractual negligence and liable exposures. I will not do business with Goosehead insurance. In order to retain my Allstate Insurance on multiple policies I requested through Allstate to change the one Goosehead written policy to a more professional and reputable agency of my choice. Goosehead denied the change of request by Allstate and now my only option is to cancel the Allstate policy and find a different Insurance company. Allstate is not the problem GOOSEHEAD is the problem. Allstate can not reassign my policy without approval from Goosehead. Reassignment of Insurance policies is common and only an unprofessional non communicative, greedy, fee collection Broker would deny this request and force and insurance consumer to either change carrier or do business with a broker that is lacking professional demeanor, has poor accountability, has bad presentation, and zero empathy in business acumen.
Business response
08/21/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
08/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
In May 2024, I requested a Home insurance quote with *****************************, a Goosehead Insurance Agent who was recommended to us by our broker. The quote was provided and we had initially discussed moving forward, with the agreement to send over our information and signed documents; however after reviewing the company my husband and I decided to not move forward with Goosehead due to poor reviews. That said, no information was provided to the agent nor were documents signed or any consent to pull a policy provided. A few weeks later, we were contacted by Goosehead regarding an insurance policy. We responded that we are no longer interested in moving forward and have not made any agreements to a policy with the company, therefore it should be cancelled. Despite this, Goosehead entered me into a policy that as stated numerous times in our email chain -I did not want, select, sign up for, nor provide any signatures for, yet my lender Provident Funding was contacted and subsequently, paid $8,266 to People's Trust Insurance Company for Policy Number BFL671024-00 on 8/12/2024. Goosehead entered me into this policy despite never signing up for, consenting to, selecting, nor entering into an agreement with Goosehead and by extension People's Trust Insurance Company. I expect this payment to be refunded immediately and an investigation into how and why this occurred.Business response
08/13/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted an agent from Goosehead to get a quote for a homeowners insurance policy. I spoke with the agent over text message and upon receiving the quote, decided that I no longer was interested in using their company. I received an email with a Doccusign document to go ahead and confirm that I wanted the policy. I never signed it because I did not want the policy. I still have the unopened Docusign email. I assumed this was the end of the situation considering I denied the policy. This year when I received my escrow review analysis I saw that Goosehead had gone ahead and pushed that policy without my consent taking almost three thousand dollars out of my escrow account. When I called Goosehead to see why they did this I was told that the agent just assumed I wanted the policy and bonded it without informing me and that this was perfectly legal. Goosehead admitted they didnt have any documentation with my signature on it. Goosehead used Sagesure Insurance Managers for this policy and suggested that I call them seeking a refund. Once I called Sagesure they told me that they only handled the policy because they assumed Goosehead went through the proper channels of confirming I wanted the policy and that this situation was purely Gooseheads fault. Goosehead refuses to give me a refund for a policy I never wanted and has caused my escrow account to be almost three thousand dollars in the negative for something I never wanted in the first place. I had already had a homeowners insurance policy at the time and was just casually shopping around. An agent from Goosehead bonded this policy based off me asking for a quote. I never agreed to a policy from them. This agent got her commission from stealing money out of my escrow account and now the company refuses to refund me. We were told oh well this agent doesnt work for us anymore and theres nothing else we can do. Goosehead is refusing to help any further and expects me to accept a near three thousand dollar lossBusiness response
07/19/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Customer response
07/22/2024
I was told I would be getting an email from Goosehead Insurance concerning my complaint about this fraudulent insurance policy. I have yet to get an email from the company. I would like to hear back in a timely manner as I need to get this situation resolved quickly so that I can replace the money taken by Goosehead back to my escrow account. Thanks.Customer response
07/26/2024
I am rejecting this response because: The business never got in touch with me like they said that they would. I was hoping to hear back, but never received a call or email. I have heard nothing.Business response
07/29/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a new home and was guaranteed. I had enough insurance to cover property in total. Explain to ***************************** about my 864. Square foot garage and he guaranteed me it was covered, However, I had a garage fire which was written up at seventy two thousand to replace. Insurance only gave me thirty one thousand five hundred dollars to Replace garage. This thirty one thousand five hundred dollars also was to cover sixty feet of cedar fence, as well as a shed. Altogether, it is going to cost me around eighty thousand dollars to replace all lost structures. I overinsured my property by about fifty thousand dollars to cover costs.If something like this were to happen and once again was guaranteed, Buy goosehead insurance that if anything or to go wrong, I would be covered beyond what I needed.Business response
08/01/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had *********************** as an agent for my new primary home. I discovered two years later that he had issued the policy as a secondary home, which was incorrect. I called and requested a change because I was paying a higher premium (more than $700 per year) due to this error. Although I filled out the forms and did everything required, they didn't make the change, and in the third year, I ended up paying for a secondary home again.I have called that agent several times and have never heard his voice or received an email from him. With renovations, he never called me. I requested calls, but nothing happened. When I called Gossehead, they said I had to talk to him directly or call ******************* (a relative) whom I also contacted, but he never responded either. This person does not understand his duties as an agent, such as care, obedience, and loyalty. I don't know where he got his license. I have spent too much time trying to reach him because the insurance company insists that I must go through my agent, and ********* always says I have to talk to him.Business response
07/05/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 21st 2024 my mortgage company MrCooper authorized a payment of $1,694 from my escrow account based on policy information received from Goosehead Insurance Agency. I did not consent, sign, or agree to this policy provided by Safeco on behalf of Goosehead Insurance Agency. I even provided Goosehead Insurance Agency with my new insurance policy from Progressive that was paid in full by me on March 19 2024. I ask that Goosehead Insurance Agency is to cease and desist as my insurance broker. I also ask that Goosehead Insurance Agency's BBB rating reflect their acts of misconduct. Insurance agents involved were Blake ******* and Andrew ******. Please see attached supporting documents. MrCooper helped me cancel my Safeco policy and had my insurance premium reimbursed from Safeco on June 27th 2024.Business response
06/28/2024
We have received the complaint and appreciate the opportunity to respond to our client’s inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Customer response
06/28/2024
I am rejecting this response because:
I want gooshead insurance agency to acknowledge my cease and desist. They have violated my consumer rights and I do not wish to do business with them anymore.
Business response
07/01/2024
We have received the complaint and appreciate the opportunity to respond to our client’s inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have had insurance with them since we bought this home. We had full coverage with a decent deductible. We are not frivolous. We placed a claim and was given a major run around and was denied coverage..because the roof was never properly installed. Well..they saw that when they accepted the home for coverage..it passed our inspection with an independent company before we purchased the property. There was hail damage but " roof was installed improperly" and claim denied. I paid out of pocket for the tarp and we have had the roof replaced..we cancelled coverage with goose head/ American modern and the agent was fine with that...they even sent Doc u sign for me to cancel.But..they continue to bill the mortgage company and it is now costing more because of escrow. And we got a letter by mail on Monday saying .." thank you for choosing " them again!! The agent has said he has nothing to do with it.. basically we keep getting the run around..and it is just too much. A local TV station might be able do do something..but I doubt we are the only ones this has happened to. At this point, I need my money back from the canceled co...because the escrow paid the new company and them..they tell us one thing..and then we get word later of something different. The day my husband opened the letter he had been on the phone and was told to call back Friday..they would send a check from **** ( a prorated amount..but they didn't know how much.) is this legal? Please tell us what to do.Business response
06/28/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Customer response
06/28/2024
There has been no resolution at this time.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I utilized this broker to obtain quotes for home insurance when I purchased my home 12 months ago. I attempted to contact my agent multiple times with no response. After my rate increased over 50%, I contacted the general phone number and email address for the agency seeking help. They referred me back to my agent. After further repeated attempt at contact with no answer, I tried to terminate the relationship to no avail. I was forced to pay the brokerage fee in order to stay contractually compliant with ZERO service or contavt from my agent.Business response
06/28/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Goosehead insurance is using unfair and deceptive business practices. My husband and I began our coverage with National General written by Goosehead insurance June 1, 2023. We have not had to use the insurance until June 17, 2024. We contacted National General and learned that my 2018 ****** Avalon was not covered. National General informed us on June 20, 2024 that my car had liability only coverage. After researching and some verification, I called National General back and let them know my vehicle is still under financing. I also stated that I did not understand why my vehicle was not fully covered. National General let me know that I would have to reach out to the company that wrote the policy to have this fixed and understood why I questioned this as it is state and federal law. When I called ****** at Goosehead she stated that there was nothing they could do to fix the policy. I asked for a manager and she state that they do not send cases to managers, but she could escalate the case. I was then placed on hold for 22 minutes just for the agent to come back and say there is nothing she could do because we signed the document for renewal. During the initial process and the renewal, my husband did state that our vehicles were still under a lien holder. Goosehead Insurance intentionally took advantage of two retired service members for their benefit. We trusted them with the safety and security of our family just to find out we are on our own. I would never recommend this company to anyone in any lifetime.Business response
06/25/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/1/2024 we closed on a house and we're given a quote by goosehead insurance which we declined in favor of a lower quote from a different insurance company which was wrapped in the loan closing/escrow. Someone at goosehead decided to fraudulently open the policy we denied anyway and neither me or my spouse verbally agreed or signed anything. We have texts to prove we denied the coverage. We have tried to cancel several times even gave them a declaration page from the insurance we went with and now they're trying to say we owe them money. It's very shady business practices.Business response
06/17/2024
We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.
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Customer Complaints Summary
160 total complaints in the last 3 years.
75 complaints closed in the last 12 months.