Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Improperly packed/wrapped/protected/secured/loaded moving truck by inexperienced incompetent moving crew, resulting in extensive damage and destruction of property in the thousands of dollars.

  

  Business Response

  Date: 11/22/2023

  Thank you for reaching out to provide additional feedback about your service, ***********************. However,
  we are unable to locate an account with the contact information you provide. When able, please provide
  us an order number or alternative name/number/email the order was submitted under so we can fully
  review your account in a timely manner.
  Dont hesitate to reach out to me directly at ******************************** with any questions or
  updates.
  

  Best Regards,
  *********************
  Customer Relations Manager
  **********************
  ********************************

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 6, 2023. The business gives a window of when they will arrive (****a). I call at 9:45a and they said they were on their way. Wait, wait, wait...call again to find out the movers stopped to buy beverages but should "be there soon". They arrive at 10:40a!!! They then ask to use my bathroom, break my lamp, and generally work inefficiently. A few days later I was charged $27 for an additional .25. Never did the movers say the end of the move was bordering into overtime territory. If I knew this was the case, I would have never let them stay an extra .25 or use the bathroom, and never did I think I had to have my own stopwatch to monitor the time. Ridiculous company! Now they tell me that I only had two days after the move to share any issues. I was never even charged an extra $27 until 3 days later. I never complained about them breaking my lamp, but had I known how shady and **** Moving Staffers are would I have acted defensively. ***** should not partner with this company. I trust Upack but these movers are not as professional and customer-oriented as them. DO NOT USE ********************!

  

  Business Response

  Date: 09/18/2023

  Thank you for providing us feedback about your experience, *********************. We are sorry to know the crew arrived late and you encountered errors in the billing process  The additional time over the 2-hour minimum has been removed from your billing and refunded back to the card on file. This was processed out on 9/15/2023 and may take a few days to show in your account. Additionally, your account reflects a discount was provided for the crew arriving 40 minutes beyond the original arrival window.

  Don't hesitate to reach out to me directly if the refund does not process through or if you have any additional questions.

   

  *********************
  Customer Relations Manager
  *************************************
  HireAHelper.com
  

  

  Business Response

  Date: 09/18/2023

  We are requesting the response be deleted due to an error in our response. We will update the form post deletion or have include the corrected response below:
  
  

  Thank you for providing us feedback about your experience, *********************. We are sorry to know the crew arrived late and you encountered errors in the billing process  The additional time over the 2-hour minimum has been removed from your billing and refunded back to the card on file. This was processed out on 9/15/2023 and may take a few days to show in your account. Additionally, your account reflects a discount was provided for the crew arriving 40 minutes beyond the original arrival window.
  
  Don't hesitate to reach out to me directly if the refund does not process through or if you have any additional questions.
  
  *********************
  Customer Relations Manager
  **********************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving from ************, ** to ******, ** at the end of June of this year. A month or more before the day of the move, I contacted Moving Staffers to arrange for packing crew to pack two moving trucks. I found this company by searching for moving companies on the internet. I read their web page and it seemed like a reputable firm. I called and scheduled the crews for the last week of June. The first truck was to be packed on Thursday, June 29th. Somewhere around 10 AM the crew of packers arrived at my house. I was a little concerned when they arrived they arrived in personal vehicles in street clothes. No logos on their shirts to identify them as being associated with Moving Staffers. My first impression was that this was a crew of day laborers not experienced, professional packers. But I was not in a position to find another crew. My house was sold and I needed to vacate. I showed the crew where the rope tie-downs, bubble wrap, shrink wrap, and blankets to cover my furniture were located. I told them that if they needed anything else, I would be happy to purchase it. They just smiled and told me not to worry. They began packing the truck. I checked on the progress every ***** minutes. When they didnt use any tie downs or blankets, I spoke to ************* told him that I read that tie-downs had to be used every so often to keep the load from shifting. And I told him I had blankets for all my furniture. He said to me, We good his exact words. I was concerned but they were the professional packers. I also asked ***** to have one of the crew help me turn over a large, wooden table so I could remove the legs before it was put in the truck. He told me not to worry he had everything under control. I have much more to say about this company but can't include it here. Can I send a Word document to you?

  Customer Answer

  Date: 09/01/2023

  I did not have enough space for my entire complaint. Can I send you the complete Word document of my experience with this company? Please let me know. Thanks!

  Customer Answer

  Date: 09/06/2023

  
  I was moving from ************, ** to ******, ** at the end of June of this year. A month or more before the day of the move, I contacted Moving Staffers to arrange for packing crew to pack two moving trucks. I found this company by searching for moving companies on the internet. I read their web page and it seemed like a reputable firm. I called and scheduled the crews for the last week of June.
  The first truck was to be packed on Thursday, June 29th.Somewhere around 10 AM the crew of packers arrived at my house. I was a little concerned when they arrived they arrived in personal vehicles in street clothes. No logos on their shirts to identify them as being associated with Moving Staffers. My first impression was that this was a crew of day laborers not experienced, professional packers. But I was not in a position to find another crew. My house was sold and I needed to vacate.
  I showed the crew where the rope tie-downs, bubble wrap,shrink wrap, and blankets to cover my furniture were located. I told them that if they needed anything else, I would be happy to purchase it. They just smiled and told me not to worry. They began packing the truck.
   I checked on the progress every ***** minutes. When they didnt use any tie downs or blankets, I spoke to ************* told him that I read that tie-downs had to be used every so often to keep the load from shifting. And I told him I had blankets for all my furniture. He said to me, We good his exact words. I was concerned but they were the professional packers. I also asked ***** to have one of the crew help me turn over a large, wooden table so I could remove the legs before it was put in the truck. He told me not to worry he had everything under control.
  About 11:30 AM, the crew leader (*****) cane to me and asked if I had any water. I told him that I would be happy to fill their containers.They did not have any containers. This was ******* and the temperature was in the 90s. ***** wanted me to go to the grocery store and buy them water. I didnt want them to get sick from the heat so I agreed. Before I was able to leave for the store, ***** said the crew would rather have Gatorade instead of water in colors of red, orange and blue. So I bought at least 12 bottles of Gatorade.
  An hour or so later ***** came to me and said his crew was hungry. I assumed that he was letting me know they were going to lunch. He told me that the crew wanted pizza and could I go get them a large pizza from Little Caesers.  I didnt know what to say. I was afraid if I said No that they would leave without finishing the packing.I went and bought pizza for the crew.
  I noticed when I returned from getting the pizza that the large, wooden table had been loaded onto the truck. The legs had not been removed and it was stacked high with boxes. I went to ***** and asked him why he didnt remove the legs to the table. He again said We good and I shouldnt worry. I again asked him about the tie-downs and blankets. He basically told me he had everything under control and I should stop worrying.  That made me worry even more.
  They completed loading the truck and left. They used no tie-downs at all. They covered maybe one piece of my furniture with a blanket.I would not have used this company for the second truck but I had no choice. I was to vacate my house in two days.
  The next day, June 30, a different crew showed up. They came in a truck with ***** Moving on the side. They spoke little English so there was a definite communication problem. Again, I showed them the tie-downs,bubble wrap, shrink wrap, and blankets for the furniture. I also told them that I would buy anything else that was needed for the packing.
  As I did the day before, I checked on the progress of the packing every ***** minutes. And again, no tie-downs were used. I told them that according to everything I read you need to use tie-downs to secure the load. I also told them to please cover my furniture. They just nodded their heads and continued putting my belongings on the truck.
  Again, like the day before, I was asked to provide them with water. They did not bring any containers to fill up so I went to ******* and bought 24 bottles of water. It was very hot and I did not want them to become ill and not finish the job.
  A little after noon, one of the crew told me they were hungry. Again, I thought they were going to go to lunch and asked when they would be back to complete the loading. I was told that they wanted me to go buy them two orders of wings from Popeyes. I really didnt think I needed to provide food for them but I was afraid they would leave and not return. I felt that I had no choice. I bought them wings (almost $50).
  Later that afternoon, they finished loading the truck and left. No tie-downs were used and only a couple of pieces of furniture were covered. I was really worried about how my belongings were going to survive the move to ******, **. I felt I could have done a better job of packing the trucks than these experienced, professional crews.
  When I arrived in ******, I hired a crew from Two Men and A Truck to unpack my trucks. The first truck was unpacked on July 11. The first thing the supervisor of the crew said to me was, Who packed this truck? I told him that I had hired packers through Moving Staffers. I was told that it was going to take twice as long to unpack because of the possibility of falling boxes and totes. Since no tie-downs were used, it made for a very unsafe situation for the crew. The cost to unpack the two trucks was over $2600!!
  I want this company to refund the money they charged me, pay for the repairs to my furniture and reimburse me half of the cost to unpack ($1300).This company should not be allowed to operate it is providing fraudulent information on their web site and people are being duped into using their personnel.

  Customer Answer

  Date: 10/14/2023

  I gave not heard from this business. I have sent a certified letter to their ************* post office box with no response. I have tried to get a phone number for their corporate office but any rep I reach tells me they dont have a number. I would like current information on the companys upper management. This company is a fraud!! They should not be allowed to operate anywhere. Please contact me if you need any more information.

  

  Business Response

  Date: 11/22/2023

  Attached is the response to BBB Complaint ******** filed by *****************************. One of the attachments is a screenshot of the billing from her account that shows she was awarded $1774.37 through the chargeback process. We are unable to provide any additional consideration since the customer has not paid for the service in full. We will however agree to no longer file a dispute with the bank to request the chargeback be overturned.

   

  Let me know if there is any additional information needed to resolve and close this complaint.

   

   

  Regards,

   

  

   

  Customer Answer

  Date: 11/28/2023

  I am rejecting this response because this business is committing fraud. This is happening all over this country. According to their website, they provide experienced, professional help for packing/unpacking  moving trucks. This is not true. The crews that packed my trucks were NOT professional or experienced. They did not follow their own protocol. The crews did not use any tie downs. They covered only two pieces of my furniture. Consequently, when the trucks arrived at my new house, I found several pieces of furniture damaged - three pieces can be repaired and two are not repairable. The cost to replace or repair these pieces is around $600. I can provide all documentation for this cost. Also, when a different company sent a crew to unpack my trucks, I was told it would cost twice as much to unload the trucks. This was due to the fact that no tie downs were used and so there was a danger of the boxes/totes falling and injuring the crew. All of this is a direct result of the packing crews not loading the trucks correctly and they should be held responsible.

  I used a credit card to pay this company and when they refused to accept responsibility for the damages and costs they caused, I disputed the charges on my credit card. The credit card investigated and did refund me a little over $1700. This company is misrepresenting itself to people needing moving services. They need to be stopped. Their negligence caused me unnecessary expenses that they should be responsible for. I did not received the service that I paid for - namely a professional and experienced crew to pack my trucks - and would like to have the entire cost of packing the trucks refunded back to me.

  If there are other agencies that I can contact regarding this company, please let me know. They need to be stopped.
  

  

  Business Response

  Date: 11/29/2023

  see attached

  Customer Answer

  Date: 11/29/2023

  This is why businesses are allowed to defraud people - no one wants to do anything to stop them! I have made numerous calls to this business. I have asked to talk to a supervisor to no avail. I have sent certified letters. I have filed complaints in ******* and *****. If the business ignores all these things, nothing happens to them! Why is this???? I am going to *** this company. It would be nice if some agency - local, state or federal- would do something!

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently hired the UPack service to move my belongings from my place in ********** to my new residence in **************, **. The UPack company came on July 15th as scheduled. Before the move (per their recommendation), I scheduled Moving Staffers to load my belongings into the UPack cube in ***** and unload in ********. They sent email confirmations for both loading and unloading with the correct dates and locations listed (***** for loading, ******** for unloading).The cube was then transported to my new residence in **. On the day before the the scheduled delivery date (Aug 6th) I got a call from someone from Moving Staffers that they were in ***** to pick up my belongings the next day. This made NO SENSE, as they were supposed to be in ** to unload my things. At this point, they gave me an option of cancelling the service for a refund or connecting with one of their partner companies to unload on the scheduled date as they did not have anyone available that day. I was on a tight timeline and canceling the service was not an option. The alternative costed $123 more than the original service but Moving Staffers refused to compensate this amount for their mistake after I called them multiple times (the original service was $336.11 and the new one was $458.84). It is the responsibility of the company that makes the mistake to fully compensate the extra cost, or if unable to provide the service, compensate also for the inconvenience caused by their mistake.

  

  Business Response

  Date: 08/25/2023

  Thank you for reaching out to us about this error. We have refunded the $122.73 to your card on file. A review of your account has been completed by the management team and we agreed that you should not have been accountable for the internal error that occurred in our booking system. We apologize for the confusion. The error has been escalated to our IT team for review to better understand how this occurred and ensure it does not impact any future customers.

  Thank you again for your feedback *******************. We have attached a copy of the receipt for review.

   

  *********************
  Customer Relations Manager
  **********************
  

   

   

  Customer Answer

  Date: 08/27/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired moving staffers. The movers showed up and asked me to pay them Off record in half hour increments in cash after the two hours and not report it through the company. I found this to be dishonest since my uncle who is in his 70s was there to supervise the move. I hired them for 2 hours. They did not start working until 40 minutes later. I informed moving staffers that at the 2 hour *************** were to be dismissed. The moving staffers representative said he understood and made notes to cancel any further services from them as of 8/4/2023. This delayed my entire move since now we had to hire another moving company for 8/6/2023. Today moving staffers called to inform me today 8/6/2023 that they wanted to charge me an additional $426 to utilize them for the delivery in *******. I had already terminated their services for dishonesty 8/4/2023. I had to call my AMEX to block further charges and reported them for attempted fraud. There are no managers available to speak with or curtail dishonest behavior. Only customer service agents who follow a script on the phone and want to charge more. If I had known this before I never would have utilized them.

  

  Business Response

  Date: 08/14/2023

  We strive for customer satisfaction and regret to see the poor experience that ************** has outlined. We do have an open credit card dispute for ************** and will communicate with credit card company directly. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/23 I contacted a company U Pack and rented a 27 foot trailer for our move from **********, **. to *********, **. When I went through the list of everything we had to move we were told that a 27 foot trailer would be more than sufficient to move all of our belongings with extra space left over. U Pack referred Moving Staffers to ****** and load our trailer and said that they knew how to load the trailer perfectly and they always make sure it is loaded to the top of the trailer and load it like "Tetris" so things fit perfectly. They said this company does a lot of the loading and ******ing for their customers.On 6/8/23 I sent an online request to Moving Staffers for a quote to load and ****** our trailer. They sent me a quote and on 6/9/23 I spoke with Moving Staffers on the phone and I told her I was refered by U-Pack and we were moving using the 27 foot trailer. I was told to provide either 200 feet of nylon rope OR ***** ratchet straps and 10 moving blankets. The day of the move the I provided 16 Ratchet straps AND 100 feet of nylon rope, 10 blankets and I told the lead ******** I could give them as MANY blankets as they needed. They only used 4 of the straps provided, NONE of the rope provided, and ONLY 4 blankets provided. THEN, they only loaded the truck 3/4 full and ****** said they could not fit anymore in the trailer and left. I called Moving Staffers and told them the issue. I took photos. We had to go and rent a U-Haul truck because we had closed the sale of our house and had to be our the next day. That cost an extra $1750 with fuel. When the truck arrived the ******ing team from M.S. was mortified when they took the barriers down. All of our belongings had been tossed around the trailer and almost everything is damaged. The M.S. ****** team took photos of how bad it was. I called when they were here and told M.S. the issue. I had to unpack to see all the damage. I was offered $250 as a "goodwill" for over $10k in damage.

  

  Business Response

  Date: 08/08/2023

  I knew she was going to escalate this. I read the complaint and she stated that she had to rent a Uhaul and still had to leave things behind, but that everything should have fit in the trailer. If you couldnt put everything in a Uhaul and left items behind, not everything was going to fit into that trailer.

   

  ***********************, CCA

  Claims Department Lead

  Moving Staffers

  Email:       **********************************

  

  Business Response

  Date: 08/14/2023

  Our intent is to provide damage-free moves and we are sorry to hear ************ did not go without incident. The service that was purchased was our hourly, labor only service. This service is customer-directed. The customer is in control of how long the crew is on site (which allows you to determine your price based on the amount of space & time used). Because of this, our coverage of .60/lb. applies only to damage that occurs while the crew is loading/unloading (if they dropped an item carrying it to the truck, for instance), and does not cover damage to items during transit due to how they were packed and loaded on Freight Trailers. I have attached a copy of ************ Signed Terms of Service for your review.  We did offer $250 as goodwill but ************ declined. In order to help resolve the situation we would like to offer a full refund for services as goodwill. Please see attached document, the check will be issue once we receive the signed document.

  Customer Answer

  Date: 08/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a moving container from ***S. They provided a list of recommended moving helper Moving Staffers with some other recommendations. They sent 2 inexperienced young men who didn't know how to tie down my property and damaged 3 things before the *** left my driveway. I had to repack and tied down my property before the *** was picked up.

  

  Business Response

  Date: 08/14/2023

  We strive for customer satisfaction and regret to see the poor experience that Ms. **********;has outlined. We are comminating with ************** directly and working on a resolution.

  Customer Answer

  Date: 08/14/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested reimbursement for the damage to our furniture. They offered us ******. The attached list shows some of the damaged items. Out bedroom furniture was scratched too and needs sanded and all of it repainted. All of our wood furniture was damaged. Their movers in WA just threw everything in the truck with no straps, blankets or partitions used. When the loaders in SC unloaded the truck on 6/20/23 they said everything was thrown in the van and no straps, blankets or partitions being used. They were negligent and all of our wood furniture was damaged. Some of the items are not repairable and need replaced. We are sick over all the damage. 2 gold clubs were broken in half. 1 cost ****** new. We want full reimbursement due to their neglect!

  

  Business Response

  Date: 08/10/2023

  Our intent is to provide damage-free moves and we are sorry to hear ************************ did not go without incident. The service that was purchased was our hourly, labor only service. This service is customer-directed.The customer is in control of how long the crew is on site (which allows you to determine your price based on the amount of space & time used). Because of this, our coverage of .60/lb. applies only to damage that occurs while the crew is loading/unloading (if they dropped an item carrying it to the truck, for instance), and does not cover damage to items during transit due to how they were packed and loaded on Freight Trailers. I have attached a copy of ************************ Signed Terms of Service for your review.  We did offer as goodwill to honor the valuation coverage at .60/lb. totaling at $241.00 that ********************** declined.  In order to help resolve the situation we would like to offer as goodwill a full refund for services. Please see attached document, the check will be issue once we receive the signed document. 

  Customer Answer

  Date: 08/21/2023

  ..We are not willing to settle for the cost of the move. Due to the crew being negligent in not using straps or blankets Moving Staffers is totally at fault.  Even the crew that unloaded in S ******** said
  The crew did not know what they were doing.  2 $225.00 golf clubs were broken in half.  My dining room table is damaged beyond repair as are some of the chairs.  2 end tables are damaged beyond repair.
  The cost to replace and repair the damage is over $3,900.00!!!!  We put our trust in your company and you sent movers with,apparently, no knowledge or skills to load a truck.  
  We can understand, due to the distance, that some things may shift and have a few scratches, but not every piece of wood furniture that we had.  The damage is extensive due to improperly loading the truck, using no straps or blankets which were provided by us!!
  
  Mr & ***********************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired moving staffers to load 2 ***s. I supplied tie downs and furniture pads. 2 men arrived to load and neither took care with my items nor utilized the ********* efficiently. They did not wrap my furniture, even after I reminded them. They dropped portions of my bed down the stairs, causing damage. They stacked heavy boxes on top of lighter ones and did not secure them with the provided tie downs. They left an hour early, with items left unloaded in my home and usable space in the *** had they loaded differently rather than just tossing items in. Not only did my furniture sustain damage, we were unable to open one *** because all of the heavy boxes placed on top shifted and pushed other items against the door.I contacted the company following the load and they offered me a refund of $71.01. I opted to wait until our items arrived at our new home to file a claim. They would not allow me to file a claim, as we received our items more than 10 days after they were loaded into the ***. This was a cross country move and it took more than 10 days to receive our goods. As a result, Im left with damaged furniture that will not be repaired or replaced and a meager refund of about $70. $70 wont even pay to have the couch cleaned from the dirt due to them not wrapping it let alone repair the damage to the couch, other furniture, etc. I have additional pictures that would not upload

  

  Business Response

  Date: 08/03/2023

  We strive for customer satisfaction and regret to see the poor experience that ****************** has outlined. Our intent is to provide damage-free moves and are sorry Ms. ******* did not go without incident. The service that was purchased was our hourly, load only service. Because of this,our coverage of .60/lb. applies only to damage that occurs while the crew is onsite,and the claim must be submitted within 10 days of the last service date. We did communicate this to ****************** and offered a goodwill credit which ****************** accepted on July 4, 2023. 

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23, Moving Staffers sent 3 men to my home to unload two bedrooms, den, and dining room at 830am. The team that showed up was from ********, **. Two of the men appeared to want to come in and get through the move while the "manager" (*****) of them was either on drugs or has some mental illness. He came in with headphones on and all but refused to listen to my wife. I contacted Moving Staffers about the issue (based in *************, **) and they called the "manager" (*****). They also contacted his boss (*****) which offered zero help to the situation. Unfortunately, I came home from work to deal with the issue since ***** wasn't coherent enough to handle the job at hand. I started helping the two gentlemen that were here to help unload the house while ignoring ***** since he didn't understand his role in helping. In this process, my dining room table was slid across the garage floor, dresser had a support for a mirror broken, multiple dings in the walls, etc. When we unload everything to move things back in the house, I will get a full list of issues. In the end, I would like my furniture repaired and a refund for 1/3rd of the cost since ***** offered no help to the unloading. Poor leadership from ***** as well as a poor response from the corporate team of Moving Staffers has caused issues that were not needed.

  

  Business Response

  Date: 06/30/2023

  We strive for customer satisfaction and regret to see the poor experience that **************** has outlined. We have communicated with **************** directly and are working on a resolution. Attached is the document that was sent to **************** for review.