Complaints

This profile includes complaints for Herb Easley Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Herb Easley Motors

  1125 Central Fwy Wichita Falls, TX 76306-5944

• 

  Herb Easley Motors

  2503 Old Jacksboro Hwy Wichita Falls, TX 76302-1131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ***** CX-5 in on January 7th, 2025, due to transmission-related issues. They identified a faulty torque converter, which ***** had already issued a TSB on. After a month of negotiations between the dealership and my extended warranty company, it was decided I needed a new transmission. They quoted an additional one to two months for delivery. They informed me service vehicles were unavailable, forcing me to arrange alternative transportation.Initially, I shared a vehicle with my wife, but it soon became difficult due to conflicting work and personal schedules. I contacted ***** corporate, who couldn't provide a service vehicle but promised expedited delivery of the transmission within 2-4 weeks. By March 7th, the transmission had not arrived, and they pushed the date to the following week. Again, no updates came. On March 17th, Herb Easley informed me the delivery date kept shifting indefinitely. Frustrated by ***** corporates lack of clarity and unresponsiveness, I asked Herb Easley to buy my car, but their offer didn't cover my loan.On March 18th, when contacting ***** corporate again for answers, they mistakenly informed me that Herb Easley stated ***** owned my vehicle. They also informed me that because Herb Easley never expedited the part on their end it was never registered correctly in the system. After clarifying this misunderstanding, the representative placed me on hold for 30 minutes. Upon returning, she abruptly ended the conversation, stating she needed managerial assistance to proceed further.I don't know if I am being lied to by ***** corporate or Herb Easley at this point but I am beyond frustrated and baffled at the unprofessionalism.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to car dealer was told they would be getting red equinox in from dealer ********* would need to putt $500 to make the trade No contract was signed The only thing I signed was my credit card recept for $500

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/20/24@ 0850am: Vehicle was taken to Herb Easley(HE) and per direction of dealership left there to identify problem and repair the a/c in my 2013 Camaro RS that was blowing hot air. Later that evening ******* the assigned service advisor called and indicated that my car needed: compressor, condenser, and expansion valve and with other fees and labor the cost would be $2,659.73. She indicated that the dash of the car would have to be removed to access the parts that needed to be removed and replaced.08/23/24 in AM: Service advisor, ******* called me and she indicates that after the original agreed upon work was done the entire car was cooling, except the driver's side. She continued to say the part that was needing to be replaced was in the driver's door and the dashboard, windshield, and driver's door would have to be removed to access this part of the car and it would be an additional $1,600- I did not agree to this work being done- she indicated the car would be ready for pick up that afternoon. I informed her that I would need a shuttle to my home to pick me up at 4pm to retrieve the car because I needed to pick my son up NLT 4:15pm. Upon, getting to HE I was directed to the cashier- I had not seen my car I let the cashier know that I needed to see my car and evaluate that the work I was being billed for had been completed and accurately. Upon, me getting in the car I noticed that even though the air conditioning was on the entire car was hot. I also noticed that the center partition of my car had been broken- I immediately let the service manager know about this- he indicated that he would hold billing until they fixed the car- he was informed that I would be working thru the middle of the following week-he was agreeable.8/27/2024: Voicemail messages left from ******* the service advisor from HE. In the last message she indicates that I owe HE money for parts and service. I believe I have been the victim of consumer and dealership fraud.

  Customer Answer

  Date: 10/09/2024

  It is to be noted that this business has received this complaint,but is chosing to ignore it because they are adamant to avoid accountability. Furthermore, despite me letting them know that I am not interested in receiving anything from this dealership other than them paying for the damage they caused to my vehicle- they periodically contact me to attempt to coerce me into bringing the vehicle in to further defraud me out of funds. I received a text message from the service advisor last week attempting to get me to pay for parts they did not place on my vehicle. I consider the actions and inactions of Herb Easley as harassment and as attempts to further attempt to defraud me. 

  Being that the repairs they were hired to do was on the A/C system of my vehicle, which they did not do- they are attempting to coerce me into bringing the vehicle back in now that temperatures are cooler than they were 2 months, so they can lie about the functionality of the A/C I am not falling for it.

  Contact Herb Easley again about this matter.

  ****** T. *********

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have refused to fix the vehicle that they have had for 79 days, this car had no issues with the fuel system until their tech worked on the car. Now they want me to pay $3,400 for repairs caused by their tech.

  Business Response

  Date: 08/02/2024

  Already in process of refunding customer money and giving car back.

  Customer Answer

  Date: 08/02/2024

  Issue has been resolved. Dismiss complaint 

  Customer Answer

  Date: 08/08/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been working with the Herb Easley Powersports dealership since the beginning of May, trying to purchase a SeaDoo Spark 3up jet-ski. On 05/29/2024 I committed to purchasing a product with them. Because I live almost two hours away, they sent me a buyers order online to save me a trip. The terms of the order were to finance $9867.35 for 36 months at 0%. I signed and returned the paper as well as paying a $500 security deposit/downpayment. On 06/01/2024 I came to the dealership because it was time to finalize the deal and pick up my purchase. My first problem arose when it was time to sign the papers. I quickly noticed that the contract was for 36 months at 1%, which was not what we agreed to or what I signed for on the buyers order. When I asked the salesperson what happened to our original agreement, they claimed they deflected by saying they had no clue what I was talking about and that there was no possibility of that happening. Regardless, I signed and left feeling deceived with my purchase. Less than 72 hours later, on 06/03/2024, I received a call from the dealership stating that they had made a mistake and that I had one day to sign a new contract. At the time I was out of state. I asked if they could send the contract online like they did the buyers order, but the dealer said that it could not be done. The second problem arose when I received first bill as well as the title. All of the documents had been made out to my cosigner. My cosigners credit report shows a new account, but my credit report does not. I reached out to the dealership and J learned that I was NOT EVEN THE PRIMARY on the contract. This situation is active and the dealership is unsure if they can fix their mistake.

  Business Response

  Date: 07/23/2024

  *********************

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for alignment at 10 am. We were given a price of 89.99. They called at 10:38 to notify us they couldn't do alignment because the strut was bent and would cost 609 to replace. Then they called back to say we owed 150 for diagnostics, no diagnostic was performed, they simply couldn't do alignment. Went to pick up car and were told they wouldn't release it until we paid for alignment even though it was not done. Employee presented himself as manager when he wasn't. Still did not bring car around after payment until we went back in and demanded it after 10 minutes of waiting.

  Business Response

  Date: 12/12/2022

  Consumer Response /* (2000, 6, 2022/10/19) */ The service manager reached out to me and refunded the cost of the alignment not performed. He also apologized for the behavior of his employee and stated we should not have been charged and had he been there, we wouldn't have been. Satisfied with outcome.