Business ProfileforNissan of Wichita Falls

The owner of Nissan of Wichita Falls, *****************************, provided me a lifetime powertrain warranty on a 2015 F350 I purchased from his dealership in July 2020. This was unsolicited by myself and offered free of charge when a major mechanical issue was discovered a couple of days after the purchase of the vehicle. I have all of the text messages, pictures and emails. I thought this was a stand up thing to do. However, when I went to use that warranty on 23 February 2023 I found out from the warranty company that no warranty existed. I contacted ********************** to get his help. After he looked into it he stated that his employee at the time, *************************, did not send the warranty in. He stated that *********** longer worked for him and that he had put him in a bad spot. After ********************** asked me for the estimate of the repair from the **** dealership he stated, "Wow they are really sticking it to you. No way its that high. They are thousands of dollars overpriced." I never heard back from him again. I tried contacting him six separate times over the next two weeks but he never responded. I originally kept the vehicle with the high mileage because I thought I had a lifetime powertrain warranty. I also lost out on the chance to sell the vehicle during the height of the market and prior to the mechanical issue, because I thought I had a warranty. I now have a $5500 repair on a high mileage vehicle and no way to pay for it. He obviously meant to provide me one, but his employee did not follow through and now he will not follow through to make this right.