Business ProfileforBrookstone Eye Center

To the location in ***** **.....save your money and go to a place that cares! The ************* location may be better not sure but the ******** location stinks, bad first impression, bad attitude and bad service. They messed up my husbands prescription safety glasses, so when he went to pick up she tried telling him we had to tweak the prescription some to get the lenses to fit into the frames he chose. Those were blurry and he couldn't see at all and then they told him he would need to pick out a new frame for those lenses and they'll send back for a redo. I called to tell them the 3rd party they hired to do there glasses should never have to tweak someone's prescriptions and she proceeded to tell me that everyone does it, ummmm no they don't I do medical for a living and the prescription is made specifically for you. Then tried to tell me it was because of the frame, I proceeded to tell her if they ever want to change someone's prescription as a provider they need to call you guys the eye doctor and then it is your job to contact the consumer to let them know the lenses will not fit the frames you chose you will have to select new frames. Then she wants to be sarcastic I'm guessing and says you will believe what you want but everyone does it. Some just friendly advice from one person to the other go to some place that cares about you, your service if you don't care about what your doing get out of that profession!! Brookstone definitely does not care about you or your well being.