Business ProfileforBrian's Plumbing Inc.

On Monday the 26th ATMOS discovered I had a gas leak somewhere from the meter to the house. My son called *****'s Plumbing to see if they could fix it. They came out on Tuesday the 27th. There was only one man that arrived, and he stated to me that his helper had skipped out on him. I was concerned at this point that they were not planning on fixing the leak that day as he had not arrived until 3:10 p.m. He stayed about an hour looking around and agreed that I did have a couple of gas leaks under the house but that he couldn't fix it because he was too big to get under the house and he would come back the next day with his helper who could move around under the house. This was the first service charge and trip fee. The next day it was raining so they didn't work. The next day *****'s Plumbing came back and worked 5 hours under the house and told my son that they fixed the gas leaks, cut and capped off the lines that were not being used, and the leaks were fixed. The 2nd trip fee was charged. The workers told my son that it would be around $900 for the work so far and to finish out the remaining work the total turnkey would be around $2,000. They then sent me an estimate stating that the work for under the house would be $1,000 which I paid. They sent an estimate for digging and laying the line outside for an additional $4,300. I declined and obtained another plumber who charged me $2,226 for the outside work. After that work was completed ATMOS came back out and still I did not have gas to the heater. *****'s Plumbing refused to come back out to fix the problem under the house and I ended up getting the 2nd plumber out and they discovered that *****'s Plumbing had capped the main service line to the heater. I had a video taken of the problem. *****'s never advised they capped the main service line which cost me an additional $613. On March 14th after the 2nd plumber came out I finally had hot water. I had been without hot water since Feb 20th.