Complaints

This profile includes complaints for Store Line Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Store Line Storage

  3224 Seymour Hwy Wichita Falls, TX 76309-1721

• 

  Store Line Storage

  PO Box 9167 Wichita Falls, TX 76308-9167

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit at Storeline Storage ************************************ *****. They have now stolen my property inside the unit and are claiming I owe them money from a previous storage auction. I've never dealt with this business before. They have stolen my property

  Business Response

  Date: 10/11/2024

  **** ***** is a liar. He rented 2 units in May from us. We have his email address, phone number, and driver's license he sent in to rent the unit. He defaulted on those units he had back in August. He was added to our "Do not rent" list for the future. He called to rent a unit from us and when we asked for his ** he hung up. He then went onto our website and tried renting there. He was denied due to being on that list. He then faked his name by misspelling it to bypass the system. Once we got his ** and confirmed it was the same **** *****, we added his prior balance to this current unit which is within our rights. He was informed of this via email. He did not respond. He then sent his niece to the storage to try and enter, in which she was denied. She then snuck on to the property trespassing in the process. **** then sent us multiple threatening emails. All of our calls are recorded and tracked with our emails having been kept. He sent us an email this morning apologizing after we confronted him with all the recordings and proof. Attached is the ** he sent in back in May and the one from October. As well as the name he faked on a legal contract. He was given the option to pay the balance or remove his belongings today with police supervision as we just do not want to do business with him. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage area cost is $49 and I am 2 months behind and everyday instead of every week my bill ballooned to $212 dollars after I called the lady and she agreed to pay it today on 2-2-2024. I spoke with her on 1-30-2024 and she agreed to that. Now she said my storage is in lien. How is it possible the late fees are more than the actually fees. This business is conning customers in an effort to seize customers belongings and their business practices are shady and plain wrong. I want to file a complaint because they are basically stealing peoples property by overcharging customers. The lady whom I spoke with is very rude and unprofessional

  Business Response

  Date: 03/12/2024

  In response to this former tenants' claims, if you do not want to pay fees you pay your bill on time. All fees are outlined in the lease. A screen shot of the exact charges detailed in the lease is attached. He agreed to the terms. If he felt the fees were too high, no one forced him to store with us. I have operated with 3 different storage companies in 12 states. Every company out there has similar fees or higher. In order to follow the state lien law regarding someone who has not paid on time, that requires us to pay a newspaper to run ads which costs us money to do so. The fees cover that and keep people from getting to that point. Simply put, he signed a lease that agrees to pay on time and if not, the fees associated are what you pay.  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is with the store line storage on ************************ *************, texas. This contract was originally made with ********* self storage center . I have the original contract which s***t date was 6-30-2019, we rented a storage unit not sure when original company sold to store line . We moved to Denver Colorado one month after renting storage unit with *********. Our original unit number was *****, About a year after we moved store manager Tim S*** from : Store Line Storage contacted us he explained that Store line was new owners and they expanding the property and remodeling all the units . At the time of the call we had a indoor unit 10/10.they asked us to come move our unit to a new one so they could remodel.We could not move our stuff due to work and also because we lived in Denver,Tim S*** the manager at the time said they would have professional movers move our stuff and they would send the key to our new unit. They sent the keys and told us our unit was ****. Problem is for 6 mos we paid for wrong unit. We needed a item from our unit and sent my Dad to get it and that's when we found out our unit was not our unit. Manager at the time His name Quan had to cut off locks to 9 units to find our stuff. Which unit number is **** July 15 the of this year 2022 was the first time for us to be able and come to our unit. When we got here we found that there was stuff in our unit damage a table and chairs that were antique my grandparents worth about 4000.00 dollars. They had the place a mess. Things were missing and there were things in our unit that didn't even belong to us. We called storage and talked to manager Johanna S****. We asked them to have owners call us we explained everything to them .What we want is for store line to repair the damage to the table and chairs that were my grandparents . We were told that the movers were professional and that if any damages were cause by the move they would be responsible .The problem is nobody the movers

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/08/15) */ ************ complaint is based on just what he says. He has no proof of what was in the unit, or photos of the items when stored. He just states they are damaged. He did not choose to add the Protection Plan to his account to cover any issues which the lease states. The lease explicitly states Storeline is not responsible for the contents of a unit. Had he chosen the PP he could have filed a claim and they would have handled it. Because he did not, he has to file with his homeowner's insurance. He also has not been to the facility in years to check up or inspect his items. Again, if he had proof or the PP rather than just what he says this could have been handled differently. All terms in his sLessor shall not be liable for loss, damages or injury caused by any reason whatsoever, including but not limited to theft, water, fire, mysterious disappearance, mold, mildew, vandalism, smoke, flood, hurricanes, rain, tornadoes, explosions, rodents, insects, birds or other animals, acts of God, the failure to keep the buildings or grounds under repair, or for the acts or neglect of Lessor, or lessees of other self-storage space, or of any other persons. All property stored or used within the Space or the Facility by Lessee shall be at Lessee's sole risk. Lessor is not a warehouseman engaged in the business of storing goods for hire, and no bailment is created by this Lease. Lessor exercises neither care, custody, nor control over Lessee's stored property. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LESSEE SHALL NOT ASSERT AND HEREBY WAIVES ANY CLAIM AGAINST LESSOR ON ANY THEORY OF LIABILITY FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES (AS OPPOSED TO DIRECT OR ACTUAL DAMAGES) ARISING OUT OF, IN CONNECTION WITH, OR AS A RESULT OF THIS LEASE OR ANY AGREEMENT OR INSTRUMENT CONTEMPLATED HEREBY, THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY, OR THE USE OF THE SPACE OR ENTRANCE ON THE FACILITY. LESSEE AGREES THAT THE MAXIMUM VALUE FOR ANY CLAIM OR SUIT BY LESSEE AGAINST LESSOR, INCLUDING, BUT NOT LIMITED TO, ANY SUIT THAT ALLEGES WRONGFUL OR IMPROPER FORECLOSURE OR SALE OF THE CONTENTS OF THE SPACE, IS $5,000. NOTHING IN THIS SECTION OR ANY PART OF THIS LEASE SHALL BE DEEMED TO CREATE ANY LIABILITY ON THE PART OF LESSOR TO LESSEE FOR ANY LOSS OR DAMAGE TO LESSEE'S PROPERTY, REGARDLESS OF CAUSE. LESSEE REPRESENTS AND WARRANTS THAT HE HAS READ AND UNDERSTANDS THIS SECTION AND AGREES THAT IT IS VALID, ENFORCEABLE, AND NOT UNCONSCIONABLE. igned lease are binding and it explicitly states